MailTrack

by The Mail Track Company

Who Uses MailTrack?

Anyone sending emails from Gmail

What Is MailTrack?

Follow up with more accuracy. Find out the moment your emails have been read, track the number of clicks, and how many times a recipient has opened the mail, using only your normal Gmail interface.

Add our intuitive checkmarks () to your email for Gmail read receipts in your inbox.

How to use our mail tracker app:
means that your email has been sent, but not opened.
mean that your email has been opened.

MailTrack Details

The Mail Track Company

https://mailtrack.io

Founded 2013

MailTrack video
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MailTrack pricing overview

MailTrack has a free version and offers a free trial. MailTrack paid version starts at USD 4.95.


Starting Price

USD 4.95

Free Version

Yes

Free Trial

Yes

MailTrack deployment and support

Support

  • 24/7 (Live Rep)

Deployment

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows

MailTrack Features

  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content

View full list of Customer Communications Management Software

  • A/B Testing
  • Audience Segmentation
  • Campaign Management
  • Event-Based Notifications
  • Location Tracking
  • Team Management

View full list of Email Tracking Software

MailTrack Alternatives

More MailTrack alternatives

MailTrack Reviews

Read all reviews

Overall rating

4.5/5

Average score

Ease of Use 4.7
Customer Service 4.5
Features 4.4
Value for Money 4.5

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Antonin M.
Data Analyst
Insurance, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/02/2020

"One of the best addition to your Gmail"

Pros: The tool is really simple : it gives you a notification everytime someone opens a mail you sent them. Thanks to this, you can now know for sure if someone saw your message or not. It does not matter if you are a professional, a student, and someone trying to find a work. In everyday life, this tool is a must have if you want to keep track of your emails.

Cons: Unless you pay the premium version, all your emails are signed by mailtrack. It is a smart marketing call to buy of course, but it is still anoying if you don't want to pay because you only have a casual use of the tool.

  • Reviewer Source 
  • Reviewed on 26/02/2020
Scott E.
Founder
Staffing & Recruiting, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    4 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 10/10/2018

"OK at what it does...sometimes"

Comments: The software works pretty well for tracking opens. That's really all I ask of it, and for the most part it has filled that job pretty well. I mostly get the notifications, and once I refigure out the mobile part to be working again then it should do that job pretty well across all platforms.

Pros: After losing Newton and Astro, I wanted a solution to track emails that was easy to use and available on desktop and Android. MailTrack was seemingly the most popular, and it integrated to Gmail so I figured why not. Overall it's been an adequate replacement for the email tracking in the two apps above, but not a GOOD replacement. What I like about it is that it has good notifications through Chrome and on your phone. It's well implemented on the desktop in my opinion, I just have it set to be always on and I can customize my settings for where I want notifications and how often. It does the job well from the desktop.

Cons: The mobile setup with Gmail was a pain. I enabled it and it was working for awhile, then randomly it stopped working. I tried installing it domain wide instead, so we'll see how that works. The fact that it's a bit of a hassle to install and then questionable about whether it stays running is not something I like about a software like this that I rely on for sales. Another issue with it is that the tracking is not QUITE as good as Newton. Newton would only alert you when someone else read it, and could even tell who was reading it. MailTrack alerts me that an email is read every time that I open it, which clearly is useless. However it's not the end of the world knowing that I personally am in the email so I disregard it.

  • Reviewer Source 
  • Reviewed on 10/10/2018
Laura B.
Coach
Professional Training & Coaching, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 15/10/2020

"Essential email tracker"

Comments: I like knowing that someone has opened and read an email - or possibly overlooked it or had it go missing. In a busy life with too many 'virtual communications' and potential crossed wired this gives a little peace of mind.

Pros: I love knowing that someone has definitely received and read my email - and this makes it so easy and discrete. It also notifies me as to when they revisit the email at a later date, or if it may have been forwarded - and also if an email has not been opened at all, which means I can legitimately follow up. Peace of mind for important emails when you want to know whether or not it has been read (and don't want to use FB messenger).

Cons: I only have the free version at the moment - so I need to manually remove the icon if I want to be private about using this. The paid for version felt pricey with more features than I actually needed - would prefer a basic level which simply removes the branding for a small annual fee.

  • Reviewer Source 
  • Reviewed on 15/10/2020
Modris R.
Managing Director
Hospitality, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 08/06/2019

"Paying customer but Unable to contact Mailtrack support"

Comments: Devastating that a PRO paying customer is Unable to contact support

Pros: It was great When it was working. Now useless.

Cons: After last Gmail update I have to ALLOW Mailtrack access again. When I go to mailtrack.io with Chrome I get the message "This site can not be reached". I reset the settings and still can not open Mailtrack. Mailtrack does not allow me call or email to them although I have paid for a year. How disgusting can you get? I can access their website with Firefox. Modris Reinbergs [email protected]

  • Reviewer Source 
  • Reviewed on 08/06/2019
Verified Reviewer
Ecommerce Manager
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/09/2020

"Must have at least in the free version"

Comments: Overall it has made my life much much easier. I know when I need to followup on an email without having to remember myself. I know when someone has read my email.

Pros: There's a free tier. Obviously there are other things to love, like notifications about your email being read, the fact that if an email hasn't been responded to in some time it get bumped up. The fact that if other people have Mailtrack you will actually get notified who read your email. But the fact that there is a free tier is HUGE.

Cons: There is not much but I suppose the branding signature that is required on the free tier. There really isn't anything else they can do to incentivize you to upgrade so I don't mind it that much. Oh there does appear to be a small glitch that if your personal email and business email are combined then you will get notifications even for emails that you just sent. So for example I send an email using my company email through my personal gmail I get a notification that the email has been read, which is impossible I just sent it.

  • Reviewer Source 
  • Reviewed on 24/09/2020