---
description: Learn more about MiContact Center Business price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: MiContact Center Business Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [MiContact Center Business](/software/164475/micloud-contact-center-business)

# MiContact Center Business

Canonical: https://www.capterra.com.au/software/164475/micloud-contact-center-business

> Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable.
> 
> Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 5 Reviews |
| Ease of Use | 3.4/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Mitel Networks
- **Founded**: 1988

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Mitel for a custom quote based on business size.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
- **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States

## Features

- Agent Interface
- CRM
- Call Center Management
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Chatbot
- Customer Experience Management
- Dashboard
- Employee Scheduling
- For Call Centers
- IVR
- Labor Forecasting
- Performance Metrics
- Quality Management
- Workforce Management

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software)

## Related Categories

- [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Call Center Workforce Management Software](https://www.capterra.com.au/directory/32607/call-center-workforce-management/software)

## Alternatives

1. [Bitrix24](https://www.capterra.com.au/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [RingCX](https://www.capterra.com.au/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews)
3. [Genesys Cloud CX](https://www.capterra.com.au/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
4. [Five9](https://www.capterra.com.au/software/132405/five9) — 4.2/5 (481 reviews)
5. [CXone Mpower](https://www.capterra.com.au/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)

## Reviews

### "Great Phone System with Many Features" — 5.0/5

> **Verified Reviewer** | *16 December 2015* | Mental Health Care
> 
> **Pros**: I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call.
> 
> **Cons**: Installation for multi-location has been a beast, but may be more related to the contractor than the system
> 
> I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does.

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### "Micontact Center Business" — 5.0/5

> **Jackson** | *21 April 2022* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Easy Deployment,Support IVR Routing,Call Back Features and Provides Multimedia Channel Integration
> 
> **Cons**: Highly Flexible,Support onsite and remote site usage without any vpn

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### "MiContact Center Business" — 4.0/5

> **Theresa** | *11 December 2022* | Outsourcing/Offshoring | Recommendation rating: 8.0/10
> 
> **Pros**: Mitel Contact Center offers an impressive IVR system. I did support Mitel Products and this is one thing that they offer the best.Both the Call structures and PBX features are unaltered.
> 
> **Cons**: Sometimes the interface is not that easy to understand for first-time users. It needs to have a broad and better understanding of how the tool works and how it can achieve the Contact Center itself.
> 
> Mitel Contact Center is a precise and very high-standard IVR system.

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### Review — 4.0/5

> **Robert** | *27 April 2016* | Professional Training & Coaching

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### Review — 3.0/5

> **Gurvinder** | *31 December 2018* | Biotechnology | Recommendation rating: 5.0/10

## Links

- [View on Capterra](https://www.capterra.com.au/software/164475/micloud-contact-center-business)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/> |
| en-AE | <https://www.capterra.ae/software/164475/micloud-contact-center-business> |
| en-AU | <https://www.capterra.com.au/software/164475/micloud-contact-center-business> |
| en-CA | <https://www.capterra.ca/software/164475/micloud-contact-center-business> |
| en-GB | <https://www.capterra.co.uk/software/164475/micloud-contact-center-business> |
| en-IE | <https://www.capterra.ie/software/164475/micloud-contact-center-business> |
| en-IL | <https://www.capterra.co.il/software/164475/micloud-contact-center-business> |
| en-IN | <https://www.capterra.in/software/164475/micloud-contact-center-business> |
| en-NZ | <https://www.capterra.co.nz/software/164475/micloud-contact-center-business> |
| en-SG | <https://www.capterra.com.sg/software/164475/micloud-contact-center-business> |
| en-ZA | <https://www.capterra.co.za/software/164475/micloud-contact-center-business> |
| ja | <https://www.capterra.jp/software/164475/micloud-contact-center-business> |

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