--- description: Learn more about Salesforce Platform price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Platform Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [App Development Software](/directory/30082/application-development/software) > [Salesforce Platform](/software/164356/app-cloud) # Salesforce Platform Canonical: https://www.capterra.com.au/software/164356/app-cloud Page: 1 / 17\ Next: [Next page](https://www.capterra.com.au/software/164356/app-cloud?page=2) > Build around the customer with AI-powered apps to create amazing experiences. > > Verdict: Rated **4.4/5** by 392 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Platform? With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 392 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 25.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Israel, Italy, Japan, Netherlands, Norway, Portugal, Saudi Arabia, South Africa, Spain and 5 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Business Process Automation - Code Development - Code Editing - Collaboration Tools - Compatibility Testing - Dashboard - Data Management - Data Modeling - Data Security - Database Support - Debugging - Deployment Management - Document Management - Drag & Drop - For Developers - Graphical User Interface - Integrated Development Environment - Integrations Management - Iteration Management - No-Code - Reporting & Statistics - Reporting/Analytics - Task Management - Third-Party Integrations - Visual Modeling - Web/Mobile App Development - Workflow Configuration - Workflow Management ## Integrations (10 total) - Google Cloud - Marketo Sales Connect - Microsoft Power BI - QuickBooks Desktop - Salesforce Einstein - ServiceNow - Shopify - Slack - Tableau - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [App Development Software](https://www.capterra.com.au/directory/30082/application-development/software) ## Related Categories - [App Development Software](https://www.capterra.com.au/directory/30082/application-development/software) - [Platform as a Service (PaaS) Software](https://www.capterra.com.au/directory/32376/platform-as-a-service/software) - [App Building Software](https://www.capterra.com.au/directory/32016/app-building/software) - [Workflow Management Software](https://www.capterra.com.au/directory/30091/workflow-management/software) - [Mobility Software](https://www.capterra.com.au/directory/30097/mobility/software) ## Alternatives 1. 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[Zapier](https://www.capterra.com.au/software/130182/zapier) — 4.7/5 (3044 reviews) ## Reviews ### "Seamless Platform" — 5.0/5 > **Chelsea** | *12 June 2025* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: I like how at both places I have used Salesforce, it is so customisable and adaptable to the organisational needs, it has customer data, sales, marketing but also a strong dashboard and pipeline tracker. > > **Cons**: It can be tricky as there is so much room for customisation, sometimes features get lost and can be tricky to learn without a good trainer. > > Salesforce has been a great platform for hosting our customer relationship data and running reports, we have found it tricky to integrate well and have a lack of great trainers to really push it to its potential. I know it can work as a seamless platform that integrates with emails and across all departments. ----- ### "All in one data capture and collaboration tool" — 4.0/5 > **Rakesh** | *27 November 2024* | Mining & Metals | Recommendation rating: 7.0/10 > > **Pros**: Easy to view, filter cases and update accordingly. Automatically sends email when changes are made. Can track inventory, issues, cases, business opportunities all in one place. > > **Cons**: Heavy platform for some simple tasks. Also would be better if layout is simplified. > > All in one data capture tool to collaborate between teams and regions in an organization. ----- ### "Great platform for information sharing" — 4.0/5 > **Jun** | *27 December 2024* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: Outlook plug in was one of the best features by far, live updates instead of having to refresh browser > > **Cons**: navigating the tabs and pages (individually having to close each tab) > > Great resource for compiling and sharing information ----- ### "A Great Tool for Client Tracking and Retention" — 5.0/5 > **Brandon** | *8 July 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: My favorite part about SalesForce was how detailed the tracking was. From the initial contact with a client to the final sale and every step in between, SalesForce allows you to log everything in detail. > > **Cons**: For many SalesForce has a bit of a learning curve. Any team member is able to edit certain details of tasks and customer information depending on the settings, making it intimidating for new users. > > Overall, my organization found SalesForce adequate and efficient for a team of our size. It significantly increased our organization and ultimately drove client retention, providing us the most value through retargeted customers. ----- ### "Really Loved Using Salesforce" — 4.0/5 > **Tina** | *1 October 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Salesforce was a great system to use in terms of having a customer data platform. We used it when we had a legacy system that originated in the 1980's, (yes, really) but were not yet ready to take the plunge to get a new AMS. What I loved about using salesforce was that we could see a lot of information about the customer in one place. The system was very easy to navigate. We were able to track customer activity without having to check back with the legacy system. We were also able to assist customers very easily with items such as account updates and reset. I didn't really have any complaints about using salesforce. > > **Cons**: One of the main reasons our service team used salesforce was to track customer contacts. The system was good about noting receipt of the contacts once an email was received. It was pretty instantaneous. What I didn't like, or probably had not learned, was how to integrate auto-assign by message types. Instead, I had to rely on my team actively taking ownership of customer tickets, which doesn't usually happen. > > Overall, I think Salesforce is a great system to use either as your AMS or CDP. The integration was smooth and straightforward. Training could be accomplished very easily and was mostly intuitive. You can't say this about a lot of systems. I also appreciated the amount of time our account rep spent with our group to ensure all of our training needs were met. I would definitely recommend this system to others or at least advise that it be one of your top runners for consideration of a new system. ----- Page: 1 / 17\ Next: [Next page](https://www.capterra.com.au/software/164356/app-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/164356/app-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data