--- description: Learn more about Podium price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Podium Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Podium](/software/164285/podium) # Podium Canonical: https://www.capterra.com.au/software/164285/podium Page: 1 / 22\ Next: [Next page](https://www.capterra.com.au/software/164285/podium?page=2) > Cloud-based lead management platform that consolidates text, phone, email, and social into one inbox with reviews and reporting. > > Verdict: Rated **4.2/5** by 526 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Podium? Small to midsize local businesses across industries including auto dealerships, home services, retail, aesthetics, medical spas, dental practices, and healthcare. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 526 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Podium ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Free 14-Day Trial. Pricing starts at $399 per month for our Essentials plan, ideal for small businesses. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Portuguese, Spanish - **Available Countries**: Australia, Canada, United States ## Features - 2-Way Messaging - Appointment Management - Automated Responses - Call Recording - Campaign Management - Campaign Scheduling - Chat/Messaging - Client Management - Complaint Monitoring - Contact Management - Customer Experience Management - Customer History - Customisable Forms - Customizable Templates - Dashboard - Data Import/Export - Electronic Signature - Feedback Management - For Medical Spas - HIPAA Compliant - Interaction Tracking - Lead Capture - Lead Generation - Lead Qualification - Live Chat - Mass Texting - Message Personalization - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Negative Feedback Management - Offline Form - Online Booking - Proactive Chat - Real-time Consumer-facing Chat - Reminders - Reporting & Statistics - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - SEO Management - Scheduled Messaging - Survey/Poll Management - Surveys & Feedback - Text Analysis - Transcripts/Chat History - Transfers/Routing - Visual Analytics ... and 29 more features ## Integrations (16 total) - CDK - CDK CRM - CompanyCam - Connect CRM - FROG - FareHarbor - FieldEdge - Google Workspace - Housecall Pro - Instagram for Business - QuickBooks Online - SYVO - Seceon aiSecurity Score 360 - ServiceTitan - SmartDistributor ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Reputation Management Software](https://www.capterra.com.au/directory/30750/reputation-management/software) ## Related Categories - [Reputation Management Software](https://www.capterra.com.au/directory/30750/reputation-management/software) - [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software) - [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software) - [SMS Marketing Software](https://www.capterra.com.au/directory/30842/sms-marketing/software) - [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software) ## Alternatives 1. [Omnisend](https://www.capterra.com.au/software/153508/omnisend) — 4.7/5 (837 reviews) 2. [Klaviyo](https://www.capterra.com.au/software/156699/klaviyo) — 4.6/5 (539 reviews) 3. [Twilio](https://www.capterra.com.au/software/180158/twilio-communications-platform) — 4.4/5 (513 reviews) 4. [Text Request](https://www.capterra.com.au/software/167015/text-request) — 4.6/5 (1193 reviews) 5. [Messente](https://www.capterra.com.au/software/199059/messente) — 4.7/5 (84 reviews) ## Reviews ### "Poor Tech Support & Phone lines noted suited for Mid sized busienss." — 1.0/5 > **Ravin** | *29 August 2025* | Consumer Electronics | Recommendation rating: 0.0/10 > > **Cons**: ⭐☆☆☆☆ Podium is still very much a product in development and not suited for mid-sized businesses (it may work for a small business or corner shop). The tech support is virtually non-existent. \[sensitive content hidden\], the sales rep, promised the world just to close the deal but clearly didn’t understand his own product. After investing 100+ development hours in just 30 days, we were left completely on our own. Even after sending a cancellation notice for phone lines, they insisted we cancel Dialpad, claiming Podium had the same level of functionality and support—which it does not. Bottom line: do not trust their promises. Do your own research before investing your time and money here. ----- ### "Steer clear - you cannot get your information out\!" — 2.0/5 > **Cate** | *3 November 2024* | Marketing & Advertising | Recommendation rating: 0.0/10 > > **Pros**: It's very easy to use although the way that contacts are entered and default to being unsubscribed is weird and not very intuitive. > > **Cons**: You can NOT get your contacts out. The only email marketing/CRM system that I've ever come across that does not allow users to export their own contacts. > > Podium integrates with other systems, but only to bring contacts into Podium, it won't syncronise. After trying several ways, I spoke to support who were very hedgy and finally admitted that they account holders can request an export of their data and Podium review the requests "on a case-by-case basis". So you may or may not be able to get your data out, but only if you request it. I'm appalled. ----- ### "Great app, not great customer service" — 4.0/5 > **Jessica** | *5 December 2024* | Furniture | Recommendation rating: 6.0/10 > > **Pros**: How easy everything is to use. Getting client information as well as responding to their inquiries is a breeze > > **Cons**: Not being able to contact a person with issues. Their website does not have a contact me phone number > > Great. As previously stated it is easy to use to great to have all the conversations in their own categories ----- ### "Horrible to deal with\!" — 1.0/5 > **Scott** | *28 February 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: There initial sales guy was great but went downhill from there\! > > **Cons**: the worst company I've ever dealt with\! They don’t connect to Shopify, fail to send abandoned cart texts as promised, and never notify when an order ships. When you need help, they’re MIA\! But they have no problem Charging $635 per month. stay away, or you’ll regret it\! ----- ### "Better options are available" — 3.0/5 > **Julie** | *2 January 2025* | Hospital & Health Care | Recommendation rating: 3.0/10 > > **Pros**: It was the most cost-effective option at the time we purchased > > **Cons**: Did not like the features, felt like customer service was lacking > > We used Podium as a start-up company, but as we grew, we found that it did not have enough features to meet our needs ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.com.au/software/164285/podium?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/164285/podium) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data