--- description: Learn more about Hotjar price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hotjar Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Heatmap Software](/directory/30977/heatmap/software) > [Hotjar](/software/163516/hotjar) # Hotjar Canonical: https://www.capterra.com.au/software/163516/hotjar Page: 1 / 23\ Next: [Next page](https://www.capterra.com.au/software/163516/hotjar?page=2) > Hotjar is website analytics software that provides heatmaps, recordings, surveys, and tools to understand and optimize websites. > > Verdict: Rated **4.6/5** by 545 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Hotjar? Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 545 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ContentSquare - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 39.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Hotjar offers three products Observe, Ask, and Engage products, offered at different plans and prices. Observe helps you visualize user behavior with Heatmaps and see what your users see with Recordings. Ask lets you discover how your users feel with Feedback and hear from your users with Surveys. Engage seamlessly hosts, records, and transcribes your user interviews. Find the right combination of plans for you at hotjar.com/pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, English, French, German, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Activity Tracking - Alerts/Notifications - Behavioral Analytics - Campaign Tracking - Collaboration Tools - Communication Management - Conversion Tracking - Customer Experience Management - Customer History - Customer Journey Mapping - Customer Segmentation - Customisable Forms - Customizable Questions - Customizable Templates - Dashboard - Data Visualization - Engagement Tracking - Feedback Management - Heatmaps - Interactive Reports - KPI Monitoring - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Negative Feedback Management - Performance Metrics - Prototype Creation - Quantitative Metrics - Question Branching - Question Library - Real-Time Data - Real-Time Monitoring - Reporting & Statistics - Reporting/Analytics - Search/Filter - Sentiment Analysis - Skip Logic - Survey/Poll Management - Surveys & Feedback - Text Analysis - Third-Party Integrations - Trend Analysis - Usability Testing - Usage Tracking/Analytics - User Journeys - Video recording/Transcriptions - Visual Analytics - Web Traffic Reporting - Website Analytics ... and 14 more features ## Integrations (71 total) - AB Tasty - Aha\! - Airtable - Amplitude - Appcues - Asana - Basecamp - BigCommerce - ClickFunnels - ClickUp - Contentsquare - Drip - Drupal - Firebase - Freshdesk ... and 56 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Heatmap Software](https://www.capterra.com.au/directory/30977/heatmap/software) ## Related Categories - [Heatmap Software](https://www.capterra.com.au/directory/30977/heatmap/software) - [Web Analytics Tools](https://www.capterra.com.au/directory/30073/web-analytics/software) - [Survey Software](https://www.capterra.com.au/directory/30092/survey/software) - [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) ## Alternatives 1. [Lucky Orange](https://www.capterra.com.au/software/150695/lucky-orange) — 4.7/5 (266 reviews) 2. [Microsoft Clarity](https://www.capterra.com.au/software/1018691/microsoft-clarity) — 4.8/5 (57 reviews) 3. [Tableau](https://www.capterra.com.au/software/77260/tableau) — 4.6/5 (2358 reviews) 4. [Mouseflow](https://www.capterra.com.au/software/163517/mouseflow) — 4.7/5 (122 reviews) 5. [Fullstory](https://www.capterra.com.au/software/153721/fullstory) — 4.6/5 (67 reviews) ## Reviews ### "Hotjar is great for website heat maps" — 5.0/5 > **Michael** | *27 July 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Hotjar was the first website heat map tool we've used, and it revealed a great deal about user behaviour without needing a great deal of set up. It was easy to learn and use. > > **Cons**: At the time we trialled it, a few years ago now, there was a noticeable impact on our page load speed. > > The ability to know where your users spend time on was a real eye opener, and Hotjar made it not only possible but easy for us to do when we used it on a Shopify website. ----- ### "A user friendly analytics platform" — 4.0/5 > **Peter** | *26 June 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Hotjar has provided us with such incredible insights about how prospects and customers actually interact with our website, which enable us to tailor our approach to them. I like the Funnels feature more as it helps me to understand where potential clients step back during the conversion process. > > **Cons**: It does not operate as well when managing multiple websites as it does with a small number. Moreover, it is working perfectly. > > My overall experience has been interestingly good. We have gained much better insights about customer behaviour, identifying web friction points, and enhancing lead generation and retention strategies. ----- ### "Powerful Behavior Analytics Tool for Websites" — 4.0/5 > **Radek** | *20 May 2026* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Hotjar offers strong Data Analysis and Monitoring tools like heatmaps and recordings. Survey Creation is easy, and it gives great insight into Conversion Funnels and user behavior. > > **Cons**: Hotjar has a Learning Curve for beginners and can feel complex at first. Pricing is not ideal for small teams, affecting Value for Money at higher usage levels. > > Overall, Hotjar provides excellent Security and powerful Monitoring features. It is great for Data Analysis and understanding Conversion Funnels, despite some initial Learning Curve. ----- ### "Useful Heatmapping Tool" — 3.0/5 > **Annie** | *4 June 2025* | Alternative Medicine | Recommendation rating: 5.0/10 > > **Pros**: It gave fairly accurate heat mapping and information regarding user behavior on our website. It was also easy to use. > > **Cons**: Limits on how many pages it would scan, would love more comprehensive data and analytics, as well as reporting. > > Overall, hotjar was a useful tool in gathering information and analysis of website performance, and perhaps there are more features I don't know about. ----- ### "Hotjar worked great for us until the pricing model changed" — 4.0/5 > **Sarah** | *15 May 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: We used hotjar for several years for our web performance tracking, on-page quick NPS surveys, and to measure user engagement on pages. It's a lighweight web experience tools that complies easy to understand scroll maps and click maps. The feedback tab function was handy and helpful for users to provide immediate feedback and actually helped us discover bugs and issues in our ecommerce site. > > **Cons**: The cost is way too high to scale up for an enterprise company. We were grandfathered in to a lower price point that eventually expired, so we moved away to a more scalable solution (VWO insights). Otherwise we probably would have stuck with Hotjar as it fulfilled all of our needs. > > Hotjar was easy to set up on our domains and to get running right away. Key features were heatmaps and clickmaps. We also utilized the recording feature which helped us uncover at least one bug in the checkout process. They assign a user frustration score to the recordings, allowing you to sort the most negative experience first and see the user's recording to investigate issues. We were disappointed when their pricing model changed to require more investment to cover the same number of domains. ----- Page: 1 / 23\ Next: [Next page](https://www.capterra.com.au/software/163516/hotjar?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/163516/hotjar) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data