Who Uses This Software?

Aesthetic Practices, Doctors Offices, Spa, Cosmetic Provider

Average Ratings

22 reviews
  • Overall 4.5/5
  • Ease of Use 4.3/5
  • Customer Service 4.4/5
  • Features 4.4/5
  • Value for Money 4.5/5

Product Details

  • Starting Price USD 12.00/month
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
  • Training Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • Aesthetic Record
  • https://www.aestheticrecord.com/
  • Founded 2017

About Aesthetic Record

Aesthetic Record is a is a HIPAA compliant mobile medical photography system that was specifically designed for the aesthetics industry!

We combine the newest tech to make medical photography, patient management, and clinic management simple & easy.

Our mobile app takes patient records and procedure administration to a whole other level. If you havent downloaded the app, do so now!

Aesthetic Record Features

  • Audit Management
  • Calibration Management
  • Data Security
  • EMR Integration
  • Lab Instruments Integration
  • Lab Order Management
  • Sample Tracking
  • Test Panels
Vendor has not completed this information.
  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Treatment Packages
  • Admissions Management
  • Bed Management
  • Discharge Management
  • Historical Reporting
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Real Time Reporting
  • Waiting Time Tracking

Aesthetic Record Most Helpful Reviews

Highly recommend

Reviewed on 18/04/2019
Bryan L.
Director of Clinician Services
Health, Wellness & Fitness, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Highly recommended - I spent months researching and trialing EMR products until I found AR for our company. I tried all the big names, the expensive, and the free - nothing compares. Amazing representatives to work with as we first rolled out AR all the way through now as we have grown to a much bigger company using almost all of the features of AR.

Pros: Easy to use, very functional, all-in-one type serivces

Cons: Overall I can not complain, any little glitch or issue that I may have had was resolved pretty quickly. They really treat you like you are their #1 client and work with you

Easy to use and lots of features.

Reviewed on 13/02/2018
Verified Reviewer
Master Aesthetician
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Let me start off by saying I did a great deal of research before deciding on Aesthetic Record. I reached out to about a dozen of these software companies and finally got convinced with this software because of the capabilities. For one, adding people to use the software and teaching them to do everything so is a breeze. Second, making a new chart during a procedure is super quick and my patients sign consents right on the iPad app they have plus I can always see any services or products my patients have ever used. Third, it is very customizable; you can change consents or questionnaires anytime easily. Our patients like the app because making appointments is quick and painless and our clinic has never been busier and yet it all feels so smooth!

Cons: We have been waiting for the POS feature to come out for some time. I get that new developments take time but just wish it was faster. Our account manager is always helpful though which is nice.

great customer service and a great product!

Reviewed on 27/07/2018
Verified Reviewer
Area Sales Representative
Pharmaceuticals
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: EMR charting solution, track coolsculpting procedures easily, HIPPA compliant, great customer service, online booking

Pros: easy to use, it keeps my practice organized, and I love the photo charting.
I recently started using POS with AR and i love it. The on-boarding process was smooth, they sent me a card reader and was able to take payments very quickly. I am grateful that I can now track packages sold within my practice and AR automatically track sessions remaining within each clients profile, this has been a huge time saver for us.

Cons: I wish there was more functionality for email campaigns, i know they are currently creating this but wish it was here sooner.

Too many glitches

Reviewed on 07/12/2019
Ashley B.
Spa manager
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
3/5
Ease of Use
4/5
Features & Functionality
1/5
Customer Support
2/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are a growing MedSpa and initially liked AR for it's low cost and promised capabilities. However, over the last year we have had countless issues with appointments being hidden, double booked, deleted etc. The promised memberships are full of glitches also, which prevents us from using it for that reason. In general it causes us a ton of extra work and upset patients. Definitely don't recommend. Maybe in a few years , but then again the customer service gets worse as they seem to grow.

Pros: Able to login from anywhere. Cheap if you're a small business with few employees.

Cons: Constant glitches and bad customer service. There's no phone number they require you chat for every problem, which gets very time consuming and difficult to actually get anything fixed. We've had such terrible problems with the software double booking, deleting appointments, hiding appointments, etc. At first I was patient but I have completely lost my patience, especially because they are not helpful in fixing and thoroughly looking into issues. Looking to switch asap, which is a huge job and a big disappointment.

Vendor Response

by Aesthetic Record on 13/12/2019

Hi Ashley,

I am sorry to hear that you have experienced issues with the software.
I would love to schedule a call with you to work through any of your concerns.
Please email me at [email protected] and we will schedule a call to get these items worked through.

So close, yet SOOO far

Reviewed on 13/11/2019
Scott G.
Director
Cosmetics, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
3/5
Overall
1/5
Ease of Use
3/5
Features & Functionality
1/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: No program is perfect. Everyone has to make adjustments. The company has made more effort in ensuring they will not have to deal with them then helping.

Pros: The aesthetic look and web access is solid. It has good intentions to be better than others, but the execution falls well short.

Cons: The absolute worst part of this company is they do not let anyone converse through any median except texting via the program. No phone support or email. If you have a complicated questions you need to book time days in-advance to have screen share. If you have a problem you need fixed in a timely manner there is no way to do it. This is a large program that has glitches like all others. The work flow is not intuitive and so you will need help. Trying to converse in text takes hours to get a simple problem resolved that should have taken mins or seconds over a phone. I should have questioned a company that will not let you access them (think facebook or instagram). Not the level of care you need for a patient EMR. I have so much time invested building out the program that I can't change now. Lesson learned.
Other issues, you have to move from desktop to ipad and back to desktop just to process 1 sales. Does not makes sense. All sales need to be associated to a full profile. This is standard for an EMR not great for retail, but the main issues is once inside a persons profile you actually need to leave it and search for them manually to book the sale. Why? This is the same as being inside a phone contact, then leaving to search your phone for the same contact just to make the call. Workflow!? Lastly, their solution to rectifying inventory problems is to just delete the difference. Not realizing that this would affect the accounting and profit/loss.

Vendor Response

by Aesthetic Record on 13/12/2019

Hi Scott-

Thanks for leaving a review about your experience with Aesthetic Record. I am sorry to hear that you are so unhappy with the platform.

We have gotten on phone calls several times, and as we don't have a direct phone number you know that you can always request a call back through chat. When you request a call back we call you and we speak to get issues resolved.
We do have an email [email protected] if you prefer that as well.

We have taken all of your suggestions and they are actually currently in development regarding inventory, these items will be coming in the new inventory management system so that you can damage out items, track shrinkage etc,

As far as taking payments, you can take a payment directly from a procedure, we work with over 850 practices and this isn't something that anything other practice has reported as a workflow issue, it speeds up the checkout process.

Please directly email me if you have any other questions!
Best,
-V

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