17 years helping Australian businesses
choose better software
What Is Vetstoria?
Vetstoria is the leading online scheduling platform for veterinary practices, used by over 4500 teams globally.
Vetstoria's online booking takes the stress out of manually scheduling appointments, enabling you and your team to focus on what matters most – providing quality pet care and growing the business.
Features include real-time practice management system integration (that means no double bookings!), 24/7 online booking, payments, analytics, and more.
Vetstoria is also completely custom
Who Uses Vetstoria?
Independent Veterinary Practices Corporate Veterinary Practices Specialist Veterinary Practices Veterinary Universities
Where can Vetstoria be deployed?
About the vendor
- Vetstoria
- Founded in 2014
Vetstoria support
- Phone Support
- 24/7 (Live rep)
- Chat
Vetstoria pricing
Starting Price:
- No free trial
- No free version
Vetstoria does not have a free version and does not offer a free trial. Vetstoria paid version starts at $182.00/month.
Pricing plansAbout the vendor
- Vetstoria
- Founded in 2014
Vetstoria support
- Phone Support
- 24/7 (Live rep)
- Chat
Vetstoria videos and images
Features of Vetstoria
Reviews of Vetstoria
Paw- Mazing Product!
Comments: Great! Training was a breeze and the product is straight forward.
Pros:
I love that clients can schedule when they have time to do so.
Cons:
I wish client information would apply into the system - not just an email for staff to input.
Vetstoria Response
last year
Hi Claire, thank you so much for the review! We're glad that your clients are loving the convenience and that you breezed through the onboarding programme. Thank you also for your feedback, it has been shared with the team. Don't hesitate to reach out if you ever need support; our team are always on-hand to assist! Many thanks, Team Vetstoria
Well worth it
Comments: Good. Vetstoria is a great product and well worth it. It is fairly new to us so we are working out a kink here and there. Nothing that wasn't expected.
Pros:
Vetstoria saves my front staff time now that customers can schedule their own.
Cons:
The AI is much to strict on matching clients input to existing clients. So pretty much all entries come in as unmatched even though they are current clients. Something as small as a period (.) after Mrs-will make it not match.
Alternatives Considered: Next In Line
Reasons for Switching to Vetstoria: Set-up process with Vetstoria is night and day compared to Next-in-line. Vetstoria is very well organized and fast.
Vetstoria Review
Comments: Average as I would have thought that it would have been more vibrant and catchy in appearance and functionality
Pros:
Sales people are proactive at getting you on board
Cons:
Support not very good and general appearance from client perspective could be more professional and inviting
Vetstoria Response
2 months ago
Hi Allan, Thanks for the review, your feedback has been shared with the team. Have a great day Team Vetstoria
Game changer for veterinary clinics and their teams!
Pros:
The ability for clients to schedule appointments for their pets anytime and not have to call the clinic during business hours has been an absolute game changer for us. This allows clients to book an appointment as soon as they get a reminder for services being due or if they have a concern about their pet and not having to wait until we open and then they get busy with work or life and forget or wait until they can't be schedule at an ideal time. The system is so easy to set up however works best for your practice and allows you to customize so many things to make it work best for you.
Cons:
The ability to make short term changes would be great. We don't always want to have to use blocks on a schedule but sometimes want to open up availability on short notice for a day they wouldn't otherwise have availability.
Vetstoria Response
last year
Hi Kay, Thanks so much for the great review and the feedback! We're glad you're enjoying the convenience of Vetstoria. Thanks Team Vetstoria
Great scheduling platform!
Comments: Vetstoria has helped with the amount of phone calls that we receive and has reduced the time that a receptionist needs to spend on that phone call with a client to book that appointment.
Pros:
The ease of using the live scheduling system is so nice. Our clients can put in the day or time that works best for them to help filter out other appts. It's also very easy for us to get those appts scheduled by seeing the emails that are coming in. My favorite part is having available for clients to schedule while we are closed so we don't have a million phones when we open in the morning. I haven't had to call/email the tech support team a lot but when I do they are extremely fast getting back to me.
Cons:
I haven't seen any cons as of right now for what we use Vetstoria for.