---
description: Learn more about Cytracom price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cytracom Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [Cytracom](/software/162295/cytracom)

# Cytracom

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> Beautiful, easy-to-use voice and messaging platform for all businesses. Perfect for the office, home office, or any work location\!
> 
> Verdict: Rated **4.7/5** by 18 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Cytracom?

Small and medium sized businesses looking to modernize business communications with superior voice and messaging solutions - while reducing cost and complexity. Perfect for any work location.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 18 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cytracom
- **Founded**: 2008

## Commercial Context

- **Starting Price**: USD 29.95
- **Pricing model**: Per Feature (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automatic Call Distribution
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Screening
- Call Tracking
- Computer Telephony Integration
- File Sharing
- IVR
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Reporting & Statistics
- SMS Messaging
- Voice Mail

## Integrations (2 total)

- ConnectWise Automate
- HubSpot CRM

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software)

## Related Categories

- [VoIP Software](https://www.capterra.com.au/directory/30940/voip/software)
- [Unified Communications Software](https://www.capterra.com.au/directory/31035/unified-communications/software)

## Alternatives

1. [Nextiva](https://www.capterra.com.au/software/175788/nextiva) — 4.6/5 (914 reviews)
2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (858 reviews)
3. [3CX](https://www.capterra.com.au/software/158704/3cx) — 4.4/5 (465 reviews)
4. [VoIP.ms](https://www.capterra.com.au/software/203084/voip-ms) — 4.8/5 (697 reviews)
5. [Momentum](https://www.capterra.com.au/software/165392/momentum-mobility) — 4.6/5 (102 reviews)

## Reviews

### "Cytracom Desktop App is great for a mobile or remote workforce" — 5.0/5

> **Brian** | *22 December 2020* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The app is easy to use and intuitive.  I like that myself and my employees can use the software to "take our phones" anywhere and not have to give out our personal cell numbers.
> 
> **Cons**: I would like it to provide integration with Zoom/Webex/Video conferencing.
> 
> The experience has been great.  I think we've used support only twice in the last few years for actual issues.  The rest was for MACs.  Support has been fast, friendly and on point.

-----

### "Glad I learned about this company" — 5.0/5

> **Bobby** | *9 March 2021* | Maritime | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of changing  settings, such as call routing and grouping. They helped with setup and plug and play phones is terrific with multiple sites.
> 
> **Cons**: I would say - and this isn’t specifically about this software but all software - the learning curve of navigating the system and functions but it’s just like anything else that’s new.
> 
> He’s been excellent and have received tremendous customer support.

-----

### "Partnership with Cytracom was painful" — 1.0/5

> **Verified Reviewer** | *6 April 2021* | Computer Networking | Recommendation rating: 0.0/10
> 
> **Pros**: Tried to implement their service to our clients but channel manager was non responsive,despite multiple emails no reply or call from him
> 
> **Cons**: its built by them on some own platform that i never got any demo
> 
> will not partner again with them

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### "Cytracom,  support makes all the difference" — 5.0/5

> **Bob** | *9 February 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: While the Cytracom product is great, it is the support and install assistance that sets it head and shoulders above the rest.   The product quality is feature rich and very good.  The people that answer your call and come to support you are the best.
> 
> **Cons**: Sorry, but I just haven't experienced any downside yet.
> 
> We have realized better call quality and communication flexibility.  We just changed out some equipment and it was good to know that Cytracom supported the new devices fully.   Again, it is the tech support and customer support that makes so much difference to our positive user experience.   I know my customers will be taken care of in a professional and courteous manner.

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### "Cytracom is the Best Hosted VoIP service provider for MSPs and Customers" — 5.0/5

> **Samuel** | *17 December 2020* | Business Supplies & Equipment | Recommendation rating: 9.0/10
> 
> **Pros**: Everything included in low monthly price, phones, service, etc.
Super easy to order, setup, deploy, and manage with all Web based configuration and monitoring.
> 
> **Cons**: So easy anyone can do it. What happed to complex job security?
> 
> The best VoIP vendor for IT Service providers and customers.
Superb local USA based sales, support, and services.

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## Links

- [View on Capterra](https://www.capterra.com.au/software/162295/cytracom)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/162295/Cytracom/> |
| en-AE | <https://www.capterra.ae/software/162295/cytracom> |
| en-AU | <https://www.capterra.com.au/software/162295/cytracom> |
| en-CA | <https://www.capterra.ca/software/162295/cytracom> |
| en-GB | <https://www.capterra.co.uk/software/162295/cytracom> |
| en-IE | <https://www.capterra.ie/software/162295/cytracom> |
| en-IL | <https://www.capterra.co.il/software/162295/cytracom> |
| en-IN | <https://www.capterra.in/software/162295/cytracom> |
| en-NZ | <https://www.capterra.co.nz/software/162295/cytracom> |
| en-SG | <https://www.capterra.com.sg/software/162295/cytracom> |
| en-ZA | <https://www.capterra.co.za/software/162295/cytracom> |
| fr | <https://www.capterra.fr/software/162295/cytracom> |
| fr-BE | <https://fr.capterra.be/software/162295/cytracom> |
| fr-CA | <https://fr.capterra.ca/software/162295/cytracom> |
| fr-LU | <https://www.capterra.lu/software/162295/cytracom> |

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