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What Is Contentsquare?

Contentsquare’s #1 Digital Experience Analytics Cloud is a feature-rich, enterprise-class platform used by 800+ leading brands to uncover hidden customer behaviors and deliver better experiences.

Capabilities like Zone-Based Heatmaps, Journey Analysis, Session Replay, Impact Quantification, AI Insights, Struggle Analysis & more provide unique insights, visualizations and recommendations Marketing, eCommerce, Operations, Product, UX and Analytics teams can use to optimize CX & fuel growth.

Who Uses Contentsquare?

Brands who offer products or services on websites, mobile or apps and are interested in offering an extraordinary experience to increase digital customer engagement, conversions and revenue.

Contentsquare Software - Transform your desktop or mobile into a dashboard with Contentsquare's Zone-based Heatmaps. Analyze metrics like click rate, time before first click, hesitation times, exposure rates, revenue attribution and more.
Contentsquare Software - Save time while immediately surfacing key areas of opportunity. Discover Automatic Insights driven by advanced AI to automatically prioritize all experiences on the site with an opportunity report. Quantify how many users were impacted by an issue.
Contentsquare Software - With Contentsquare's Error Analysis you can prioritize errors based on lost conversions. Our troubleshooting speeds up identification, prioritizes what to focus on, and expedites the needed improvement. Link to a relevant session replay from the module..
Contentsquare Software - See how visitors progress through your site, page by page, from entry to exit. Discover your biggest opportunities and frustrations within minutes with Contentsquare's Customer Journey Analysis. Use segments to narrow your focus.
Contentsquare Software - Get the most comprehensive analysis of your mobile site or app experiences. Provide your digital teams with insights to improve the mobile customer journey. Discover what customized content will increase customer usage and satisfaction.

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Reviews of Contentsquare

Average score

Overall
4.8
Ease of Use
4.4
Customer Service
4.9
Features
4.7
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
81%
4
19%
Simone
Simone
CRO specialist in Netherlands
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

Valuable user insights

5.0 4 years ago

Comments: ContentSquare helps me to dive further into the user behavior on a page. I mostly use it to pre-validate AB-test ideas, analyse AB-tests, discover bugs on our site and determine general improvements of the user flow.

Pros:

ContentSquare has extensive features to analyse user behaviour on a page or on a set of pages. The different type of reports form a great set of tools to uncover more general and very specific insights. I mostly use the zoning analysis and session replay. The CS Live Chrome Extension is very handy and is a great solution for stakeholders and team members to find quick answers to their questions. ContentSquare has integration with our customer feedback tools, Google Analytics and AB-testing software. ContentSquare is relatively fast as well, especially compared to our previous tool ClickTale.

Cons:

We sometimes run into bugs. Luckily the Support Team is often quick to reply.

Simon
Website optimisation manager in UK
Retail, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Contentsquare - highly recommended!

5.0 4 years ago

Comments: Typically web data is hidden away in reports and accessed by few. Such website data can be factual but doesn’t help to break behaviour down. Contentsquare does both - make data visually accessible and easy to understand - whilst adding different level of metrics to understand behaviour. So overall this has meant greater visibility of website performance and richer understanding of behaviour.

Pros:

Very powerful visual representations of data - making it clear, easy to interpret and impactful. Responsive and engaged customer support team.

Cons:

Some of the features can be a bit buggy and unintuitive.

CJ
Digital Testing & Optimization Associate in US
Retail, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent features, with some issues

4.0 4 years ago

Pros:

Great range of features that touch almost every aspect of visitor behavior, from the journey map to individual page interactions. Gives a whole new dimension on the "why" behind the winners and losers of A/B tests. Really caring and responsive customer support team as well!

Cons:

Issues with performance, especially when taking in data from a large variety of external campaigns, do create somewhat significant barriers to using the platform to its fullest extent.

Samuel
Head of marketing in France
Furniture, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Great for knowing what's happening on your website

5.0 3 years ago

Comments: We are well accompanied. Owing to our small team size compared to other users, we need to be followed a lot by our customer success manager.
We are satisfied regarding that point.

Pros:

I like the ease of use, the sunburst diagram to instantly see what are your customers doing. The contextual right click button makes it super easy to dig deeper into understanding pain points.

Cons:

We encountered several bugs, that are all fixed now.

Adrien
VP of Digital in US
Retail, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Amazing tool

5.0 3 years ago

Pros:

Content square is an amazing tool, extremely detailed information about the user journey on your site, that helps you optimize your site day after day. The team at CS is extremely responsive and knowledgeable, they help you make the most out of the tool.

Cons:

It takes a little bit to get used to the tool, but the team is really helpful in getting you up to speed