MIE Trak Pro

Highly Flexible MRP

Comments: This is the second company that I have successfully deployed MieTrak Pro at; and the second company that has seen immediate results and improvements to efficiency and profitability. Their support team is quick and responsive and I have seen many features that we have requested be implemented over the years.

Pros:

One of the largest advantages over other software is the support included as part of the annual support agreement. The software receives constant updates and improvements and you can always ticket the support team for help. These updates lead to new features and ways to manage production. Ultimately, this fuels continual improvement within the organization with new ways to better capture and maintain production data. However, the dynamic nature of the software introduces some challenges when something is changed or broken.Our team just rolled out an update to our barcoding system including product images on our inventory labels. This is just one recent feature rolled out in a 2023 update that we have turned into a time-saving continual improvement project.

Cons:

The heavy customization of MieTrak opens up when you have staff that are knowledgeable about SQL and report writing. While MieTrak support will write custom reports and scripts; new users of the software would see much more creative use of the tools within MieTrak if their own staff understand the underlying system.

Efficient and increased our job transparency

Comments: The customer service of Mie Trak Pro is amazing! They were very helpful with importing all of our data from our old ERP and accounting system and have a responsive team. We really love the fact that we have ONE system now instead of duplicate entry into multiple softwares.

Pros:

The single most liked feature of this software for me is their integration with other software database systems. Mie was very helpful in getting the data flowing between Pronest and Mie Trak Pro. The last company we used before wouldn't lift a finger to help get customized communication, but we were able to get it up and running after a meeting or two. Another thing I like about Mie Trak is how they have so much information on each page. You can use your arrow key or mouse and scroll down through RFQ's, orders, items, PO's, etc and look over each of the said objects. We also really like how the Mie Trak does the time and material collections on each work order, although we haven't fully implemented that feature yet.

Cons:

It took me a while to understand how each item has a quote and router associated with it on manufactured items. We manufacture custom parts, so we enter new part numbers daily. You need to create a new item, and generate a quote from it to where you will enter manufacturing details to create your cost. After, you win the job, you will need to then create a router from the quote so your work order can pull those details. I'm not sure why the work order couldn't pull the information from the quote directly, but there may be reasons I'm unaware of. In the past we were accustomed to sending emails to the customers with their bill with a payment link where they could enter ACH or credit card information and pay that way. We can still email our customer's invoice within the system, but it would be nice for Mie Trak to have a system that could do that.

Alternatives Considered: Global Shop Solutions

Switched From: QuickBooks Enterprise

Reasons for Switching to MIE Trak Pro: More features, excellent customer service, and better price

Decent software, needs some trimming.

Comments: Making POs and creating WOs.

Pros:

It's extensive and covers most of what you'd need to do in an ERP system. Customer support is readily available.

Cons:

Not intuitive, takes a long time to learn, too busy, slow. Although customer support is available my experiences have been mixed, the techs are too fast on their end and assume you know everything they're doing and talking about, didn't end up helping me.

MIE Trak Pro - Highly recommended.

Comments: I have had a great overall experience with the MIE Track team. [sensitive content hidden] was great to deal with though the sales process and their technicians are well versed in the integration. We are yet to complete the integration of MIE Track with our online sales which believe this will bring additional efficiency to processing our sales.

Pros:

> Huge array of features and ability to capture data on multiple levels of the manufacturing cycle. > Ability to customize features> Great value for money.> Rapid response to support request taking into consider Australian/USA times

Cons:

> The user interface is not very intuitive, however, time and training eventually help the user become more efficient.> It would be amazing to have an Australian based contact deal with customizing and trouble shooting.

Alternatives Considered: MYOB Business, Odoo and NetSuite

Reasons for Choosing MIE Trak Pro: Poor response to troubleshooting and poor customer service.

Switched From: iTms

Reasons for Switching to MIE Trak Pro: More comfortable with their sales team and demonstration and believed the software would provide better value for money.

Great ERP Partner

Comments: Scheduling and Capacity planning for two metal fabrication plants.

Pros:

From demo to implementation to support - MIE Trak Pro has been the key to our success.

Cons:

Lack of a true CRM module would be the biggest issue right now.

Alternatives Considered: JobBOSS² and Aptean Industrial Manufacturing ERP Made2Manage Edition

Reasons for Choosing MIE Trak Pro: We needed a product that would work for us on all business fronts.

Switched From: Global Shop Solutions