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8x8 Contact Center

8x8 Contact Center

What Is 8x8 Contact Center?

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. 8x8 Contact Center makes it easy for businesses to connect with individuals inside and outside of the organization.

Access from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.

Who Uses 8x8 Contact Center?

Mid Market and Enterprise Companies who require call center technology.

8x8 Contact Center Software - Agent service dashboard
8x8 Contact Center Software - Queue dashboard
8x8 Contact Center Software - User dashboard

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Reviews of 8x8 Contact Center

Average score

Overall
4.1
Ease of Use
4.3
Customer Service
3.8
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
43%
4
30%
3
22%
2
5%
Verified Reviewer
Verified LinkedIn User
Insurance, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best in class service, but they gouge you over time

5.0 5 years ago

Pros:

The service is great, and the mobile app was best in class

Cons:

We had outages more than other services and we they quietly hiked out prices overtime and it ended up as a rip off.

Fabiano
Manager in US
Wholesale, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

8x8 Contact Center is a wise choice

4.0 5 months ago

Comments: So far, so good. As soon as everyone learned how to use it (which was easy, to be honest), we got so used to it that it would be hard to switch it at this time.

Pros:

We really like the "click to dial" feature. It helped us a lot to avoid dialing to wrong numbers. The integration with our ERP system also makes it easier to control when the last call was placed to xyz customer

Cons:

Not a deal breaker, but if we could choose an announcement to play during the "this call is being recorded" message, it would be great!

8X8 Response

5 months ago

Hello! Thank you for taking the time to leave a review. We appreciate your feedback and are glad you had a positive experience with our product. We value your input and look forward to serving you in the future. Thank you again for choosing us!

Danny
President in US
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Terrible Customer Service and They Won't Let You Cancel

2.0 3 years ago

Comments: I'm just so glad we're not using it anymore. Now, we're fighting them on the $8,000 ransom. They are threatening to send us to collections. Do you want to go through this?

Pros:

It worked OK for us for nearly 10 years but was always clunky, requiring separate logins to different apps.

Cons:

Customer service was worse than horrible! Always offshore call centers reading scripts. Our main line number was suddenly ringing on 1 person's extension instead of going through call distribution. Service people had no clue and gave instructions based on a different platform. They promised call backs or resolutions that never came. It went on for a WEEK of a major disruption for our business. We decided that was the last straw and switched to a different (MUCH BETTER) system. Now they want to charge us an $8,000 ransom to "buy out" the rest of our contract. What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible.

8X8 Response

3 years ago

Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.

Gerard
IT in Philippines
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

8x8 Contact center

4.0 4 months ago

Pros:

Easy to use and user friendly. Easy to navigate.

8X8 Response

4 months ago

Hi Gerald, thank you for taking the time to leave a review; we appreciate it. It's great to hear you find 8x8 easy to use.

Amit
Product Manager in India
Consumer Goods, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Reliable Platform for your OTP Deliverability & IVR!

5.0 2 years ago

Comments: I would rate 8X8 7/10. It's a good & reliable platform with a wide range of offerings in a single roof.

Pros:

They have high deliverability percentages for OTP, that too at a reasonable cost. Logs and analytics to see your usage add to transparency. Cheer on the top is their active & supportive customer success team!

Cons:

The integration process takes a lot of time and is certainly not hassle-free, as claimed by the salesperson. They experience a lot of small outages on a day-to-day basis. I would recommend subscribing to their Status Page to keep yourself & your team updated on the outages