Who Uses This Software?

Customer Support, Marketing & Sales, Recruitment, Project Management.

Average Ratings

17 reviews
  • Overall 5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price USD 5.00/month
  • Pricing Details Yearly Plan: $5/active user/month Monthly Plan: $7/active user/month
  • Free Version No
  • Free Trial No
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • MailClark
  • https://mailclark.ai
  • Founded 2015

About MailClark

Bring the power of a shared inbox within Slack or Microsoft Teams to easily engage your teams in workflows related to messages management. For every Customer Support, Sales & Marketing, Project Management or Recruitment team, MailClark centralizes shared inboxes to optimize productivity.

MailClark Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

MailClark Most Helpful Reviews

One of the best Customer Service I've seen online, and boy have I tried a lot of services !

Reviewed on 07/09/2017
Paul A.
CEO
Internet, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.

Pros: Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.

Cons: I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.

Vendor Response

by MailClark on 19/09/2017

Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for?
Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).

It just works, and it keeps getting better

Reviewed on 31/08/2017
Franz-robert V.
Lead ux, senior dev
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: All communications in one channel : slack!

Pros: I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.

Cons: Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)

Vendor Response

by MailClark on 19/09/2017

Hey Franz, thank you from the whole team!

About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier.

Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered.

Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.

Mailclark gets my clients who won't adopt slack, onto Slack. And that keeps me out of my inbox.

Reviewed on 14/03/2018
Andy R.
Executive Producer/Audio-Visual Alchemist
Media Production
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I can respond to email within Slack. That's powerful. I used to miss e-mails from important clients occasionally - but Mailclark's got a better eye on my inbox than I do - and since Slack is my home base, I don't have to task-switch to read (I don't respond from Slack, but I could.)

Cons: I would say that I don't like the pricing - but they recently updated it - the only reason I don't upgrade to a paid version is that I don't have enough communication to justify it - but the price is reasonable for a service that is awesome.

Vendor Response

by MailClark on 20/03/2018

Hi Andy, Thank you for your review! If you need help to start answering from Slack, let us know, we'd be happy to share some tips :)

Great addition to our Slack team

Reviewed on 02/09/2017
Jason F.
Director of Business Development
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Streamlining email communication from remote chapters into one platform. I can access all email accounts from one location.

Pros: It's been great using this software and seeing them listen to feedback and continue to add new features along the way. Their customer support team is able to help anytime I have a question. I look forward to continuing to use the software and helping them grow as well.

Cons: Currently the only thing I'm waiting on is custom email signatures per inbox which I've suggested and talked to them about.

Vendor Response

by MailClark on 19/09/2017

Hi Jason, we¿ve taken good note of your feedback indeed. We¿ll keep you updated, thank you for your review!

The product is easy to use, it has 100% success rate (no undelivered mail), also, there is no delay.

Reviewed on 31/08/2017
Moe M.
Staff Engineer
Construction, 13-50 Employees
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Our client's send us work order through email, those work order related emails are automatically forwarded to a specific slack channel. That way emails from clients never get lost.

Pros: Ease of use, no undelivered mail so far, no lag in delivery.

Cons: Per month charge is little steep, especially when the email volume is limited, tiered pricing would be better

Vendor Response

by MailClark on 19/09/2017

Hi Moe, thank you for your feedback, this is really interesting since we¿re always looking to improve our pricing. If we make a change, you'll be among the first to know!

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