---
description: Learn more about HelpMaster price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HelpMaster Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HelpMaster](/software/16144/helpmaster)

# HelpMaster

Canonical: https://www.capterra.com.au/software/16144/helpmaster

> Web enabled Windows based help desk software with advanced workflow design and email integration.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses HelpMaster?

Any business that wants to work smarter, more efficiently and needs to deliver modern customer support and staff workflow tools.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: PRD Software
- **Founded**: 1997

## Commercial Context

- **Starting Price**: USD 695.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Standard $695 per license
Enterprise $1295 per license

Perpetual + Monthly licensing available.  Choose which option suits your budget best.

See website for a comparison between each edition.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, China, Germany, India, United Kingdom, United States

## Features

- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Call Center Management
- Dashboard
- Knowledge Base Management
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management

## Integrations (1 total)

- Nicereply

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software)
- [Facility Management Software](https://www.capterra.com.au/directory/30211/facility-management/software)
- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)
- [Billing and Invoicing Software](https://www.capterra.com.au/directory/30015/billing-and-invoicing/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (685 reviews)
4. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews)
5. [HelpDesk](https://www.capterra.com.au/software/185973/helpdesk) — 4.6/5 (180 reviews)

## Reviews

### Review — 5.0/5

> **Rod** | *20 July 2016* | Information Technology & Services | Recommendation rating: 10.0/10

## Links

- [View on Capterra](https://www.capterra.com.au/software/16144/helpmaster)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/16144/helpmaster> |
| de-AT | <https://www.capterra.at/software/16144/helpmaster> |
| de-CH | <https://www.capterra.ch/software/16144/helpmaster> |
| en | <https://www.capterra.com/p/16144/HelpMaster/> |
| en-AE | <https://www.capterra.ae/software/16144/helpmaster> |
| en-AU | <https://www.capterra.com.au/software/16144/helpmaster> |
| en-CA | <https://www.capterra.ca/software/16144/helpmaster> |
| en-GB | <https://www.capterra.co.uk/software/16144/helpmaster> |
| en-IE | <https://www.capterra.ie/software/16144/helpmaster> |
| en-IL | <https://www.capterra.co.il/software/16144/helpmaster> |
| en-IN | <https://www.capterra.in/software/16144/helpmaster> |
| en-NZ | <https://www.capterra.co.nz/software/16144/helpmaster> |
| en-SG | <https://www.capterra.com.sg/software/16144/helpmaster> |
| en-ZA | <https://www.capterra.co.za/software/16144/helpmaster> |
| es | <https://www.capterra.es/software/16144/helpmaster> |
| es-AR | <https://www.capterra.com.ar/software/16144/helpmaster> |
| es-CL | <https://www.capterra.cl/software/16144/helpmaster> |
| es-CO | <https://www.capterra.co/software/16144/helpmaster> |
| es-CR | <https://www.capterra.co.cr/software/16144/helpmaster> |
| es-DO | <https://www.capterra.do/software/16144/helpmaster> |
| es-EC | <https://www.capterra.ec/software/16144/helpmaster> |
| es-MX | <https://www.capterra.mx/software/16144/helpmaster> |
| es-PA | <https://www.capterra.com.pa/software/16144/helpmaster> |
| es-PE | <https://www.capterra.pe/software/16144/helpmaster> |
| fr | <https://www.capterra.fr/software/16144/helpmaster> |
| fr-BE | <https://fr.capterra.be/software/16144/helpmaster> |
| fr-CA | <https://fr.capterra.ca/software/16144/helpmaster> |
| fr-LU | <https://www.capterra.lu/software/16144/helpmaster> |

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