LogMeIn Rescue

Remote support has never felt closer

Pros:

Financial-grade TLS 1.2 with 256-bit advanced encryption is very secure for all communcation

Cons:

Can be used by few people for wrong purposes by hackers

Great remote connection tool

Pros:

I love the ability to remotely connect to a users computer and be granted full admin access to make changes and repairs. We are able to connect with people all over the world and resolve their computer issues. I've been able to hotspot off my phone and connect to users for long periods to resolve issues.

Cons:

I don't like that it takes the app a while to implement new features. When there is an issue with an update or new windows features it can take them some time to release an update. A work around is usually available but they become cumbersome.

To the Rescue

Comments: This was a great success! I have problems time to time with my IT and this solves them right away.

Pros:

I am able to get real time help with my IT problems and I don't have to continue to pay the service that I was using.

Cons:

It is hard to get started with the set up if you are not tech savy but no worries someone can walk you through all of it.

Use LMI Rescue daily to serve our users

Comments: It allows us to connect to our users and help them in a much better way than simply email or phone support can do.

Pros:

LogMeIn Rescue has been great for us to remotely serve our customers. We need multi-screen remote access, so being able to see all screens, share files, get information about users computer, and even setup unattended access is very helpful.

Cons:

It is very expensive compared to other programs. The security process to allow a rep to remote into a user's computer can take more steps than it should (overly secure), which can be confusing for customers.

Excellent tool that gives you the ability to see what the user sees and even control their desktop

Comments: It allows us to streamline support for certain issues and minimize the need for customers to follow detailed instructions over the phone. It also allows us to quickly transfer files without resorting to email, dropbox or some other method.

Pros:

It allows me to quickly and easily access user's PCs to help troubleshoot issues, perform actions, transfer files, install updates, etc. It is easy to use for the customer and is an invaluable tool in customer support. It makes what could be a 30 minute call take 5 minutes and helps to solve issues that would otherwise be impossible.

Cons:

Every once in a while we experience some unknown issues with running LogMeIn on a user's computer. The .exe file that should run to launch does nothing or the connection fails suddenly. We have had trouble getting to the bottom of these issues. However, these issues are pretty rare and may be due to issues on the customer's end.

Great software. Does everything required and more.

Pros:

Full featured in its class. It does everything in every way possible. The connections always work and the reboot and re-connect always works.

Cons:

The pricing is very high. There could be tiered pricing for those who don't need all the functioanlity.

Logmein Rescue Review

Pros:

From a technical support engineer perspective, Rescue is the easiest tool in comparison to Teamviewer and Anydesk. Connecting to your customer is easy by just sending a link or providing them a pin code by accessing 123rescue.com

Cons:

Once your session has ended there's no way to save your transcript so you have to ensure that you are all done before closing it.

Simple and Powerful

Pros:

Remotely viewing and controlling computers and devices is easy. File transfer is secure and navigation through the UI is effortless. Multiple sessions allows for troubleshooting with ease.

Cons:

file transfer speed could be improved. Overall fantastic though.

Quick and easy to connect remotely with clients

Comments: Effective and efficient solution to resolve our customers issues via secure remote access.

Pros:

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds.It saves our time and money.Also it will gain our customers satisfaction on our solutions. It is the best solution when we want to support customers via remote access.Even we can have more than one remote sessions.Simple process and easy to understand the requirements of clients due to reliability and security of the communication protocol.

Cons:

User interfaces should be improve more with UI/UX principles and guidelines.

Decent remote access software

Pros:

Great little application that makes it a ton easier to support users remotely. Users can connect to a session, or admins can initiate a remote session from their end. Fairly light in terms of resource usage, and easy to navigate.

Cons:

Price is a bit high in light of other free options available in the market. The features do make up for the price, but might be a sticking point for users who don't need ALL the features offered by LogMeIn.

LogMeIn Rescue - one of the simplest and greatest remote session product

Comments: Overall I enjoyed working with this application, compare to Teamviewer or Boomgar I would definitely choose LogMeIn Rescue due to its price, user-friendly interface, and tons of features that work the way they should.

Pros:

I liked the mobile app very much, unfortunately, I worked with this product some time ago and there were no analogs for the IOS version of this application. Android version worked the same way as PC one, with all the features, similar interface, and so on. Also, I enjoyed the simplicity of the session transfer, leaving notes for the next person to work on your case, integrations, and in general smooth performance. This product allowed me to connect even to Windows XP during the days, not a lot of similar products can do that.

Cons:

Missing the IOS application back in the days, not sure if it changed now. Sometimes the sessions were dropping and reconnecting, not often, but may happen. It has fewer features if you are using Apple devices compared to Windows.

Great for remote supoort

Comments: The software allows us to easily take control and manage our remote referring physicians with a pretty simple secured connection to their office.

Pros:

Allows you to easily take control of the remote pc even with multiple monitor setups. I actually prefer some things over the logmein central product but not all. Central has more features but this is preferred for external remote access for us over Central.

Cons:

Freezes up sometimes with win 10 computers. I just lose remote functions like mouse control . Also if the remote computer has windows UAC user access control on any popups you will not see remotely which will hinder your access until the user clicks yes or no on their end. Users get popups and do not click all the time to start the remote session or even where to look. I would give it another start if these issues were resolved.

Simple direct tool for clients to connect with.

Comments: We were able to create a custom domain that links to our clients and initiates a session. The only issue that we run into is when the user does not accept the access prompts that appear. Outside of the connection issue at times this is a great product. They are regularly adding features that are needed and improving on the ones that are already there.

Pros:

I like that it's simple for a user to connect to us from an e-mailed link. They open the page follow the directions and then we are connected.

Cons:

When the app doesn't connect, it doesn't connect. The support team is slow to respond to these types of requests, and the fix is usually something unrelated that doesn't help.

EXCELLENT SERVICE EVER

Comments: If you are work in Big company and you have lots of customers then LogMeIn is the best software for the access your customer's computer screen. You can access 10 remotes at the same time on 1 console. I can handle all the customers at the same time.

Pros:

The LogMeIn rescue is the best remote screen sharing software. I work in Digiteck we all use LogMeIn console for remote access. Good Speed. With lots of extra features. Calling Card, Session hold, etc

Cons:

Nothing, I use this software for the last 3 years. I don't think so i have any problem in 3 years. It's easy to access.

Best Software for Remote in Chip Cost

Comments: overall experience is good

Pros:

best feature is real time chat & screen sharing & after click the remote file remote auto connected in just a sec...

Cons:

file sharing is take to much time & some time remote is auto disconnected

I used LogMeIn Rescue in my last job. It was an awesome product for remote support

Comments: I was able to use LogMeIn Rescue to quickly and easily perform remote support and get trouble tickets closed for our customers. Awesome product!

Pros:

I liked the ease of use. It was easy to connect to remote machines, and was very easy to navigate the interface. I was able to solve many support tickets with this software, quickly and easily!

Cons:

There was not much I didn't like about LogMeIn Rescue. It was easy to use, and I was able to get things done using it.

LogMeIn Rescue makes remote IT support simple and fast

Comments: As a daily IT support analyst, I am constantly supporting remote users in our sales field and across the country in various offices. The ability to remote in with a simple click of a link on the user's part is essential for me being able to complete tickets and solve issues for our users quickly without the need for them to ship in equipment.

Pros:

The ability to remote into users systems from around the country quickly and efficiently. Using admin credentials to install software or help with issues that they can't do themselves makes life in IT support a lot easier

Cons:

I really don't have many cons to list honestly. But I guess a little bit clearer understanding of all the features available would be nice. Also, for very very un-tech savvy people, even having to click a link and run the download can be difficult. Just clicking a link only would be easier.

Quite possibly the easiest to use, most streamlined remote support solution we've ever used!

Pros:

I love that the entire service can easily be scaled up or down, accommodating to large help desks & smaller help desks equally. It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before.

Cons:

My least favorite thing is that support can sometimes take some time. Everything else is fast, reliable, and flexible.

Fantastic Remote Access Software to Service a Distant Computer

Comments: LogMeIn Rescue has allowed me to connect to any computer that I want without having to diagnose window's native remote desktop application. All of the heavy lifting is done by LogMeIn, which has allowed remote technicians to work faster and more efficiently.

Pros:

Rescue is a fantastic piece of software that is used to diagnose computer problems remotely. Ranging from helping the elderly log into their email to severe computer issues, Rescue is acceptable for any problem. Rescue removes the diagnosing of remote desktop connection in windows and makes it easy. All you have to do is install the program, input the credentials to the target computer and access is granted. Rescue allows you to view the target's screen and control their computer. You can transfer files and chat to the target computer through Rescue's chat dialogue box.

Cons:

To be fair, LogMeIn Rescue has some downfalls. When the target user download's the program, they have to be computer-illiterate to be able to install and access the application. Having a download that will automatically initiate a session would be awesome.

Great Remote Support Tool

Comments: Overall the experience with LogMeIn Rescue was positive. Couldn't be more positive. I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

Pros:

Never failed. Never dealt with any issues having users install the client and never had any issues connecting. I came from a open source VNC tool which had all sorts of difficulty and quirks. LogMeIn Rescue was a huge upgrade and made everyone's lives easier. It also had another feature called Rescue lens where a user could use their smartphone camera to show you what they are looking at. I never used that feature, but other technicians I worked with had.

Cons:

Nothing. It always worked. I never had an issue.

LogMeIn Rescue Saves Time and Resources

Comments: Wonderful. Would certainly recommend.

Pros:

The ease of use for the end user, with the easy to access web portal. The robust array of admin tools.

Cons:

There is a slightly longer than ideal delay between starting connection and the time to get onto a users machine.

LogMeInRescue

Comments: more and more of our staff are remote and we need ways to support them

Pros:

More and more of our staff are remote and we need ways to support them. This allows us to be able to see their screens and figure out their issue much easier.

Cons:

Some users have a hard time figuring out the download of the software and then approving access, makes it a little more

Boon for tech support people!

Pros:

I have been using this for past 6 years and though I have an option of using different screen sharing tool, but I always prefer to go with LogMeInRescue due to its world class features which no other tool provides. Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software.

Cons:

It works beautifully on Windows devices but on Mac and Mobile devices it does lag sometimes which the LogMeIn team can rectify.

Simple Remote Software That Gets The Job Done

Comments: Ease of remote access support.

Pros:

LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

Cons:

This software is typically blocked by a lot of companies because of malicious use of trial software, so there is a hit on its reputation.

A good remote "takeover" tool but pricy solution

Comments: LogMeIn has been on this market for years. It has different products for different usage. For serious Helpdesk support, this is a true product to look into it.

Pros:

I have used LogMeIn for sometime, overall, it is a solid product. The LogMeIn Rescue is a good Support/Help Desk product and does not need to be pre-installed on client machines. Send them a link and you can control from there. Unlike WebEx, after the lightweight client is installed, user does not need to give control to Helpdesk support, it is a true easy solution for clients. File transfer feature is easy, too

Cons:

We encountered some Win10 issues occasionally but LogMein support can't get to the bottom of it either. UAC prompt is a headache but this is an issue (actually a security feature) on Win10 so it is unavoidable. License is not cheap and it certainly stopped some smaller businesses from using it