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Who Uses Avochato?
Businesses and teams that want effective customer communications. Examples include ecommerce, insurance, home care agencies, realtors, auto dealerships, delivery and logistics companies, and more.
What Is Avochato?
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications.
Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
Avochato Details
Avochato
https://www.avochato.com/
Founded 2016
Compare Avochato with similar products
Starting price
Free Version
Free Trial
Avochato deployment and support
Support
- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- Live Online
- Webinars
- Documentation
Avochato Features
Cloud Communication Platform
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Audio / Video Conferencing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- Chat Transcript
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Customisable Branding
- Fax Management
- File Sharing
- File Transfer
- IVR / Voice Recognition
- Interaction Tracking
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Purchasing & Receiving
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- SMS Marketing Managment
- SMS Messaging
- Text to Speech
- Third Party Integrations
- Two-Way Audio & Video
- Video Conferencing
- Voice Mail
Complaint Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Assignment Management
- Audit Trail
- Canned Responses
- Case Management
- Chat/Messaging
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Branding
- Customisable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Email Management
- Email Templates
- Feedback Management
- Forms Management
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Prioritization
- Quality Assurance
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Routing
- SSL Security
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Third Party Integrations
- Widgets
- Workflow Management
Contact Centre Software
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer History
- Customizable Reports
- Data Import/Export
- Email Management
- IVR / Voice Recognition
- Interaction Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Predictive Dialer
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Social Media Integration
- Third Party Integrations
- Voice Mail
- Workforce Management
Conversational Marketing Platforms
- AB Testing
- API
- Activity Dashboard
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Auto-Responders
- CRM
- Campaign Management
- Campaign Segmentation
- Chat/Messaging
- Chatbot
- Communication Management
- Contact Database
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customer Service Analytics
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Automation
- Engagement Tracking
- Event Triggered Actions
- Group Messaging
- Human Handover
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- One-to-One Messaging
- Product Recommendations
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Social Media Integration
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Video Chat
Customer Service Software
- API
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Auto-Responders
- Calendar Management
- Call Center Management
- Call Routing
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customisable Forms
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multiple User Accounts
- Performance Management
- Performance Metrics
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Virtual Assistant
- Voice Mail
- Workflow Management
Estate Agency Software
- API
- Activity Dashboard
- Activity Tracking
- Agent Management
- Alerts/Notifications
- Appointment Management
- CRM
- Calendar Management
- Campaign Management
- Client Management
- Client Portal
- Client/Property Matching
- Commission Management
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Management
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Electronic Signature
- Email Management
- Email Marketing
- Email Templates
- Interaction Tracking
- Lead Capture
- Lead Generation
- Lead Management
- Lead Nurturing
- Listing Management
- Pipeline Management
- Property Management
- Real Time Notifications
- Referral Tracking
- Reminders
- Reporting & Statistics
- Social Media Integration
- Task Management
- Template Management
- Third Party Integrations
- Transaction Management
- Website Management
- Workflow Management
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management
Live Chat Software
- @mentions
- API
- Activity Dashboard
- Activity Tracking
- Auto-Responders
- CRM
- Calendar Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Content Management
- Customer History
- Customisable Branding
- Document Storage
- Drag & Drop
- Email Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Interaction Tracking
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Progress Tracking
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Conferencing
- Website Visitor Tracking
- Workflow Management
Mobile Marketing Software
- AB Testing
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Analytics/ROI Tracking
- Auto-Responders
- Behavior Tracking
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Channel Attribution
- Contact Database
- Contact Management
- Contextual Targeting
- Conversion Tracking
- Coupons
- Customer Segmentation
- Customisable Branding
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Drip Campaigns
- Email Marketing
- Engagement Tracking
- Event Triggered Actions
- Landing Pages/Web Forms
- Location-Based Marketing
- Mobile Access
- Mobile Alerts
- Multi-Campaign
- Multi-Channel Marketing
- Multiple User Accounts
- Push Notifications
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Reminders
- Reporting & Statistics
- SMS Marketing Managment
- SMS Messaging
- Social Media Integration
- Social Promotion
- Text-to-Win
- Third Party Integrations
- Visual Analytics
Remote Work Software
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Assignment Management
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Customisable Branding
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Electronic Signature
- Email Management
- Employee Activity Monitoring
- File Management
- File Transfer
- Live Chat
- Meeting Management
- Monitoring
- Prioritization
- Progress Tracking
- Project Time Tracking
- Projections
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-time Updates
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- SSL Security
- Single Sign On
- Softphone Software
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Time Zone Tracking
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
- Workflow Management
SMS Marketing Software
- 2-Way Messaging
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Auto-Responders
- Automated Responses
- Automated Scheduling
- CRM
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Chat/Messaging
- Communication Management
- Contact Database
- Contact Management
- Customer Segmentation
- Customisable Branding
- Customizable Fields
- Customizable Templates
- Email Marketing
- Engagement Tracking
- Interaction Tracking
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Polls/Voting
- Real Time Notifications
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SMS Marketing Managment
- SMS Messaging
- Scheduled Messaging
- Shortcodes
- Social Media Integration
- Tagging
- Template Management
- Text-to-Win
- Third Party Integrations
SMS Survey Software
- 2-Way Messaging
- API
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Audience Targeting
- Auto-Responders
- Automated Responses
- Automated Scheduling
- Campaign Management
- Chat/Messaging
- Contact Database
- Contact Management
- Customer Segmentation
- Customizable Fields
- Customizable Templates
- Engagement Tracking
- Event Triggered Actions
- Interaction Tracking
- Keyword Tracking
- Landing Pages/Web Forms
- Link Shortening
- MMS
- Mass Texting
- Message Personalization
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Multi-Campaign
- Polls/Voting
- Real Time Notifications
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Scheduled Messaging
- Shortcodes
- Survey Builder
- Survey/Poll Management
- Template Management
- Templates
- Text-to-Win
- Third Party Integrations
Sales Enablement Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Calendar Management
- Campaign Management
- Collaboration Tools
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Customisable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Engagement Tracking
- For Sales Teams/Organizations
- Goal Management
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Meeting Management
- Opportunity Management
- Performance Management
- Pipeline Management
- Presentation Tools
- Prioritization
- Proposal Management
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Sales Onboarding & Training
- Sales Reports
- Sales Trend Analysis
- Task Management
- Task Scheduling
- Template Management
- Third Party Integrations
- Training Management
- Workflow Management
Travel Agency Software
- API
- Accounting Integration
- Activity Dashboard
- Activity Management
- Booking Management
- Calendar Management
- Central Reservation System
- Channel Management
- Client Management
- Commission Management
- Communication Management
- Content Management
- Contract/License Management
- Customer Database
- Customizable Reports
- Discount Management
- Distribution Management
- Dynamic Content
- Electronic Payments
- For Travel Agencies
- GDS/OTA Integration
- Inventory Management
- Invoice Management
- Itinerary Creation
- Multi-Channel Management
- Multi-Currency
- Multi-Language
- Online Booking
- Payment Processing
- Policy Management
- Price / Margin Management
- Pricing Management
- Promotions Management
- Quotes/Estimates
- Real Time Data
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Sales Pipeline Management
- Self Service Portal
- Status Tracking
- Supplier Management
- Third Party Integrations
- Travel Management
- User Management
- Vendor Management
- Website Integration
- Website Management
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Avochato Reviews
Read all reviewsOverall rating
Average score
Andrea fabiola M.
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Overall Rating
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Ease of Use
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Features & Functionality
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 16/11/2018
"Great overall experience."
Comments: It's been awesome, the customer support is A1 quality, they are responsive and solve your issues super fast. The pricing for the service is great. Pverall all of our team members love avochato.
Pros: We can text, call and receive calls from our customers and providers. The tagging system lets you know which type of contact and several other customizable tags you may want to add. You can create broadcast and even schedule text messaging for whatever purpose you may need it.
Cons: when using through smartphone app it doesn't let you see your contact's tags and it can be annoying. It doesn't integrate with CRMs
- Reviewer Source
- Reviewed on 16/11/2018
Tara B.
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- Reviewer Source
- Reviewed on 02/09/2019
"Awesome all-in-one tool for one-to-one SMS/MMS communications and blast marketing!"
Comments: Avochato has upped our CS game by 1000%. Customers tell us every day how nice it is to be able to text with us. It's awesome that we can use just one service for both CS communications and marketing blasts. Customers being able to text our regular business phone number is a game changer. We used to have one number to call us, another for one-to-one texting, and another one for blast marketing campaigns. It was super confusing and annoying for my staff and my customers. We also use the website widget, keywords, and automated surveys to promptly interact with our customers. The best part about Avochato is their AMAZING customer service! Quick, friendly, and always very helpful. In the past, I've had people at tech companies talk down to me because I am female and also because I run a retail/service business in an interesting industry. I've never once been talked down to by the staff at Avochato. Their few and far between bugs are addressed promptly. Rollouts of new features seem to very well tested because there is rarely a hiccup. Overall.... Love it!! It's just what my business needed.
Pros: Love the ease of use!! It feels super light weight, even though it has a ton more features than similar services I've used. Customer service is 100% top notch!! (Shout out to our rep!!)
Cons: So far, there hasn't been much! I do wish that emojis/emoticons were a little less expensive to send (they count as 2 or 3 SMS messages, I can't remember exactly at this moment) because we are all so accustomed to adding those to texts without thinking much about them, but I've pared them down a bit from automated messages and it's helped a bit.
- Reviewer Source
- Reviewed on 02/09/2019
Bradley C.
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- Reviewer Source
- Reviewed on 16/06/2020
"Disappointed By Avochato: Do Not Recommend This Product"
Comments: Poor
Pros: The product is fairly easy to use, although a sloppy mobile interface and glitchy.
Cons:
To start, the pricing...then the sales team who was aggressively trying to renew the product when I had only used half of my credits during the year. There was no consideration or offer on the table. When I originally had conversations they did not have a nonprofit policy and when they added it they did not inform me or prorate. It is clear Avachato cares more e about making money then they do about customer satisfaction.
This is an overpriced product for the delivery and level of customer care. And to top it off, after my service was cancelled, they required me to go into the system for a multi-step process to cancel it manually or else they would recharge my card.
I went in to cancel and not only did it say that it was already cancelled, but it blocked me out. Boo Avochato. Better to find a better company who cares more about their cusomers and has lower prices. There's many options out there and this one is not the way to go.
- Reviewer Source
- Reviewed on 16/06/2020
Anna S.
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- Reviewer Source
- Reviewed on 20/04/2020
"Great product!"
Comments: I am a teacher with student who don’t have access to internet and the best way to get a hold of them is by personal text and phone calls. Avochato cut the work I had to do in half and freed me up to teach and not just inform families about announcements at the school. They have great customer service. [SENSITIVE CONTENT HIDDEN] was so friendly, patient, and walked me through setting up the app. When I had questions I texted her and she responded immediately so I didn’t need to waste time setting up and learning the software.
Pros: This software is user-friendly and I love that I can send messages to pre-created groups. I also love that it comes with its own phone number with the area code I live in so people don’t think it’s junk mail.
Cons: None - it is so through it has all the features I wanted.
- Reviewer Source
- Reviewed on 20/04/2020
Andrew K.
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- Reviewer Source
- Reviewed on 11/01/2021
"Awesome tool, ripe for automation"
Comments: Avochato has been a great asset to our customer-focused team and I highly recommend it.
Pros: Super easy to procure, implement, and start using. It also integrates really, really nicely with Zapier which makes it a pleasure to use in automated workflows. Their support has also been good when I've needed to contact them.
Cons: There's really nothing I don't like about it, it contained exactly the features we were looking for and the cost is reasonable.
- Reviewer Source
- Reviewed on 11/01/2021
