Solutionreach

Solutionreach

by Solutionreach

Who Uses This Software?

From single practice to enterprise size companies.

Average Ratings

174 reviews
  • Overall 4/5
  • Ease of Use 4.1/5
  • Customer Service 3.9/5
  • Features 4/5
  • Value for Money 3.7/5

Product Details

  • Starting Price USD 299.00/month
  • Pricing Details Pricing Includes SR Platform and SR Conversations
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Solutionreach
  • https://www.solutionreach.com/
  • Founded 2001

About Solutionreach

Solutionreach is 100% focused on providing the technology, and the expertise on how to effectively use it, to deliver better care and build a more profitable practice. We show practices how to improve the experience for patients and providers. To learn more, schedule a consultation now at www.solutionreach.com.

Solutionreach Features

  • Appointment Confirmation Tracking
  • Appointment Scheduling
  • Calendar Management
  • Call Reminders
  • Email Reminders
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Reminders
  • Appointment Management
  • Appointment Reminders
  • Charting
  • Claims Management
  • Client Management
  • Imaging and X-rays
  • Medical Billing
  • Patient Records Management
  • Treatment Planning
  • Appointment Management
  • Insurance Management
  • Inventory Management
  • Patient Records
  • Recall Tracking
  • Appointment Scheduling
  • Care Planning
  • Collaboration
  • Messaging
  • Mobile Access
  • Patient Education
  • Patient Portal
  • Personal Health Record
  • Progress Tracking
  • Self Management
  • Appointment Management
  • Before & After Pictures
  • Claims Management
  • Inventory Management
  • Patient Billing
  • Patient Flow Management
  • Patient Portal
  • Patient Records Management
  • Scheduling

Solutionreach Most Helpful Reviews

Solutionreach

Reviewed on 13/08/2018
Lindsay C.
Office Manager
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall experience is a positive one!

Pros: Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach.

Cons: The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up.

Solutionreach for a independent practice

Reviewed on 27/08/2019
Shelly M.
Clinic Supervisor/Medical Assistant
Hospital & Health Care, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: My overall experience was very positive and would likely still be using them today if we would not have been forced to change EMRs and now has an already built in system similar to this.

Pros: I loved the ability to add this software to our office as out EMR was lacking this feature.
The communication abilities with patients was great.
I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures!

Cons: Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

User friendly PM

Reviewed on 16/12/2019
Brenda G.
Marketing
Medical Practice, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through. They engage you with course that allow you to win things which is always great!

Pros: We have been using this PM for a few years now and the ease of using this system is great! It's pretty easy to guide through and when we having to teach someone in office how to use it makes it great!

Cons: We wish everything was bundled instead of having to pay for all the options. It's more of a la carte.

Vendor Response

by Solutionreach on 17/12/2019

Thanks for the review, Brenda. We're glad you're having success with Solutionreach!

Solution Reach Easiness

Reviewed on 12/11/2019
Moriah C.
Office Administraion
Hospital & Health Care, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients. A lot of patients now days won't answer their phones if they don't know who is calling. But when you are able to get ahold of them via text message, it makes things so much easier.

Cons: What I likes least about Solution Reach isn't much. The only thing I can think of is when you can't reach a patient through their landline. But aside from that small thing, I have no complaints with the use of this software. It's been a huge help to the office that I work in.

RUN FOR THE HILLS!

Reviewed on 19/09/2018
Michael N.
Owner
Medical Practice, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
1/5
Overall
2/5
Ease of Use
2/5
Features & Functionality
1/5
Customer Support
1/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall experience has been horrible. The product was OK, but that experience has been completely offset and overshadowed by the TERRIBLE customer service. Would only recommend to a business that I wanted to see fail.

Pros: When the representatives were "wooing" us to try to get us to switch to their product, they were very nice and helpful. That all changed after they had us "on the hook". Customer service made a nosedive and ceased to exist after that.

Cons: Their contract is terrible. There is an initial 2-year contract, which is fine, but what they won't tell you and you need a magnifying glass to see in the contract is that it auto-renews every year on your anniversary date, effectively making it so that there is a single day in each year when you can leave your very expensive contract with them. If your changes need to happen on a different day, you're out of luck. They'll take you for everything they possibly can. They have made special "deals" with us, promising one thing and then going back on what they offered after we accept, trying to get us to sign a new contract. Exceptionally shady business practices.
When there are problems, they are not resolved quickly. We had full weeks without the product working. Customer service was terrible. When we could eventually get connected with someone they didn't listen to our needs and were very unhelpful.

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