Solutionreach

Solutionreach

by Solutionreach

Who Uses Solutionreach?

From single practice to enterprise size companies.

What Is Solutionreach?

Solutionreach is 100% focused on providing the technology, and the expertise on how to effectively use it, to deliver better care and build a more profitable practice. We show practices how to improve the experience for patients and providers. To learn more, schedule a consultation now at www.solutionreach.com.

Solutionreach Details

Solutionreach

https://www.solutionreach.com/

Founded 2001

Solutionreach Cost Overview

Solutionreach does not have a free version and does not offer a free trial. Solutionreach paid version starts at USD 299.00/month.

Starting Price

USD 299.00/month

Pricing Details

Pricing Includes SR Platform and SR Conversations

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Solutionreach Features

Appointment Reminder Software
Appointment Confirmation Tracking
Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Reminders
Appointment Management
Appointment Reminders
Charting
Claims Management
Client Management
Imaging and X-rays
Medical Billing
Patient Records Management
Treatment Planning
Appointment Management
Insurance Management
Inventory Management
Patient Records Management
Recall Tracking
Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management
Appointment Management
Before & After Pictures
Claims Management
Inventory Management
Patient Billing
Patient Flow Management
Patient Portal
Patient Records Management
Scheduling

Solutionreach Reviews

Showing 5 of 183 reviews

Overall
4/5
Ease of Use
4/5
Customer Service
3.8/5
Features
4/5
Value for Money
3.7/5
Lindsay C.
Office Manager
Medical Practice, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/08/2018

"Solutionreach"

Comments: Overall experience is a positive one!

Pros: Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach.

Cons: The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up.

  • Reviewer Source 
  • Reviewed on 13/08/2018
Michelle S.
Practice Manager
Medical Practice, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/06/2019

"Take the hassle out of appointment setting"

Comments: Solution reach has allowed my clinic to maintain recalls in a timely manner and fill our appointment book faster than ever with our new online scheduling.

Pros: I love that not only does this software text my patients to remind them of their appointments it also tells them they are overdue for an exam. This takes the hassle out of managing recalls and allows my staff to focus on tasks at hand in the clinic. We can text patients if we need more insurance information when they schedule online which sets the insurance verification position up for success and allows patients to easily and conveniently schedule online.

Cons: If you do not set the amount of reminders you want sent to your patient for appointments some patients may be annoyed they received multiple reminders.

  • Reviewer Source 
  • Reviewed on 10/06/2019
Jessica F.
Clinic Supervisor
Medical Practice, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/06/2020

"Solution Reach"

Comments: Positive. Changed the way we reached out to patients with proven results. We let the software work for us and it has been amazing.

Pros: Proven results. Ease of implementation into daily medical practice. Patients respond positive to notifications. Highly effective in contacting hard to reach patients.

Cons: Advanced functions in software required more attention given to be efficient and effective in marketing - although customer service was always available and very helpful at solving these issues.

Vendor Response

by Solutionreach on 16/06/2020

Thank you for the review, Jessica. Happy to hear your having success with Solutionreach!

  • Reviewer Source 
  • Reviewed on 12/06/2020
Kristin L.
Operations Manager
Hospital & Health Care, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    2/5
  • Features & Functionality
    2/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 02/06/2020

"Support will disappear "

Comments: Not supportive

Pros: What was sold to me as support and compatibility with my software (not true to the product)

Cons: Support and errors - impossible to reach anyone and so many issues - nobody cares.

Vendor Response

by Solutionreach on 05/06/2020

Hi Kristin, I verified with Steve that he was able to help you resolve the issues with your account. If you still need assistance, feel free to email us at [email protected]

  • Reviewer Source 
  • Reviewed on 02/06/2020
Bob C.
Administrator
Health, Wellness & Fitness, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/09/2019

"Solution Reach for Your Physician Practice"

Comments: This product has allowed me to reduce 0.5 FTE due to less phone calls being received in the practice. With Solution Reach we have been able to be more responsive to our patients via text messaging when it comes to appointments and sending patients test results.

Pros: First and foremost this product is very user friendly.

Cons: The practice has not experienced any issues with this product.

Vendor Response

by Solutionreach on 16/09/2019

Glad to hear the product has been such a help!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 12/09/2019