Who Uses productboard?
Product teams from startups to enterprises
What Is productboard?
productboard is the product management system that aligns everyone on the right features to build next. Designed on the Product Excellence methodology, it is used by modern, customer-driven organizations like Zendesk, UiPath, Avast, and Envoy. With its customizable boards, productboard offers the right balance of guidance and flexibility to help product teams understand what users really need, prioritize what to build next, and rally everyone around the roadmap.
productboard Details
productboard
https://www.productboard.com/
Founded 2014
productboard Cost Overview
productboard does not have a free version but does offer a free trial. productboard paid version starts at USD 49.00/month.
Starting Price
USD 49.00/month
See pricing details
Pricing Details
Individual: $49/seat/mo Team: $99/seat/mo Business: $199/seat/mo
Free Version
No
Free Trial
Yes, get a free trial
Deployment
Cloud, SaaS, Web
Training
In Person
Live Online
Webinars
Documentation
Support
24/7 (Live Rep)
Business Hours
Online
productboard Features
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productboard Reviews
Showing 5 of 109 reviews
Eric P.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support4/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 26/10/2019
"Simplest way for sophisticated insight consolidation, prioritization, and roadmap management"
Comments: We had an alignment and communication problem that we had to solve. Plain and simply, productboard gives us a clear way to communicate and collaborate on our product roadmap. And gives our team insight into how we think about and prioritize initiatives.
Pros: Consolidating insights from myself, our customers, and our team. I also really like the different views I can create and ways I can prioritize things by release and various scores. The public feedback forum is also really, really nice. Then the beautiful roadmap view is just icing on the cake.
Cons: Doesn't integrate to Clubhouse, which we are moving to from JIRA. We also didn't use the JIRA integration because we were on New JIRA. Which is why we are now on Clubhouse, which I'll save for another review. Also, I feel there are a couple of elements missing when looking at reporting and ongoing maintenance of tickets... but that's hard, and is probably something they're thinking about.
- Reviewer Source
- Reviewed on 26/10/2019
Joshua P.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 29/10/2019
"Alas! We found our product management solution"
Comments: Over the past two years, we've tried about every product management solution under the sun. While many have been good, we hadn't found the best solution for *us* (a small team, 3 product people, 5 engineers). This is the first solution that's been adopted by the entire team, a big part due to the easy shared inbox for customer insights.
Pros:
In order of benefit, here's what I like most so far about Productboard:
(1) Aggregating product insights / customer requirements across all of our inboxes + Slack into one place
(2) Ability to build a quarterly roadmap w/ existing tickets in Jira + w/ ability to write new features back to Jira as tickets
(3) Ability to outline all of the components of our platform w/ features under each component - something we've never had before.
Cons: Some small nit-picks around interactions (eg. bulk selecting rows), but so far customer support has responded instantly to guide me in right direction.
- Reviewer Source
- Reviewed on 29/10/2019
Hana T.
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Overall Rating1/5
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Ease of Use1/5
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Features & Functionality1/5
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Customer Support1/5
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Value for Money1/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 23/01/2020
"The billing mechanism of individual plan is awful experience"
Comments: After spending some time on working with the tool and really enjoying its quality, I was sure that I would stay with it. But experiencing tricky non-transparent billing is just cold shower making the tool same as any other, just half way through to full value.
Pros: It is for sure well thought through tool.
Cons: It is not mandatory or sole source ... so charging individual for adding member without any alert or notice that just selecting someone as member from drop down menu automatically apply charging to your card is really awful experience ruining any value for the product
- Reviewer Source
- Reviewed on 23/01/2020
Kaan Ö.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer SupportUnrated
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Value for MoneyUnrated
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/11/2019
"A simple yet powerful tool for managing and communicating the product roadmap"
Comments: Productboard did enable us to create a manageable, customer value driven product roadmap that is in alignment with our corporate objectives and product vision. The communication of our product roadmap to different stakeholders is much easier now thanks to the customizable and stunning views.
Pros: Productboard has a very easy to use user interface, but still manages to provide you the functionality of customizable views with its powerful aggregations, filters, tags and view options. With the insights feature of productboard, it is very easy to parse the ideas and requirements of customers to product features and keep track of the customer demand for each feature in detail. The beautiful roadmap views which you can export for presentations are also a real timesaver.
Cons: An internal file viewer for common file formats (e.g. pdf, doc, xls) is needed for attachments. It would be preferred if the internal insights could be seperated from customer insights when calculating the user impact score which we utilize to measure the customer demand of features.
- Reviewer Source
- Reviewed on 20/11/2019
Jeff B.
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Overall Rating5/5
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Ease of Use4/5
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Features & Functionality4/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 24/10/2019
"Fills a major hole in most product development toolbelts"
Comments: Most product and project management tools focus on 3 views: roadmap of what's ahead, kanban view of what's currently in motion, and backlog of all the things you could possibly do. What's majorly lacking in almost all of these tools is the toolset to effectively prioritize the items that go into each of those views. What you're left with is a giant list of things to do and a lot of supplemental tools (xls files, gannt tools, etc.) to try and do prioritization work. The whole point of product development is to figure out what the highest value things could be getting worked on and when/why, and thus, by focusing on "here's what is being worked on" over "here's what we should be working on and why", many other tools largely miss the mark. ProductBoard's tools are custom built to solve the prioritization problem - you can choose company objectives, track customer segments & customers, score features by value/effort, and then slice & dice these things all sorts of different ways in order to best determine the right work to focus on when. At its core, it feels like software that was designed by and for product managers, which is refreshing when compared to other tools in the space that feel like they were designed for the abstract goal of "getting things done".
Pros:
* At it's core, it's just a well designed & enjoyable piece of software to use every day.
* Its prioritization toolset allows you to effectively sort/filter/schedule features along all sorts of different dimensions in a way that no other tool I've seen allows for.
* Its "insights" inbox allows you to way more effectively manage the influx of requests/feedback than other tools.
Cons:
* Though the tool is easy to use, getting started can be tricky because of needing to figure out how best to map your product to the very flexible data model that ProductBoard allows for.
* I wish it had more integrations and/or a public api for syncing engineering tasks - it connects to the big ones (Jira/Pivotal/Trello) really nicely, but many folks use other tools.
- Reviewer Source
- Reviewed on 24/10/2019
