Help Desk Migration

"Migration from Oracle Cloud to Zendesk. A smooth transition."

Comments: Having a smooth transition from our old CRM to our new ticketing system.
Maintaining our old data accessible for our CS agents.

Pros: Amazing support and technical advice.
Delivery was made according to the original project schedule.
No extra charges than what was quoted.

Cons: Our custom logics were not compatible with the automated import feature. This issue was handled in a timely manner and with professionalism.

"This product was perfect for helping us migrate our support ticketing software!"

Comments: We migrated from Zendesk to Hubspot for our ticketing software.

Pros: The free demo allowed me to test the functionality of the migration, examine the results, tweak the settings, and retest. I did this at least 50 times and asked support a ton of questions. They were extremely fast at replying and super helpful.

Cons: The only con was that during the final live migration, the tool got stuck twice on bad data, and their support (who responded quickly to help) had to do something to fix. It would be good if the tool could skip these bad records and keep going, and then spit out a report at the end of what was missed.

"Worked as expected"

Comments: Overall it was positive

Pros: The migration tool worked as expected. It effectively migrated all of our Desk.com cases into ZenDesk.

Cons: The software is very expensive. I don't think their price is aligned with the overall value. If it was 50% cheaper I would see much more value. They have overpriced it.

"Masterful help desk migration in just a few steps"

Comments: I had a fantastic experience using the app. We migrated over 150K unique records from Help Scout to Teamwork Desk using Help Desk Migration, and all of our data was transferred and mapped perfectly. The migration hung up a few times, but that was due to API limits on both the source and destination apps. Even when the migration got stuck, the team at Help Desk Migration fixed the process and restarted without us needing to submit a support request.

Pros: The customer support and quality of the migration app were phenomenal. Honestly, the two most important pieces of an app like this, which are data integrity, and a fast and responsive team were best-in-class.

Cons: There were a few things during the payment process that were hard to follow. For example, the ability to start a full migration didn't start until several minutes after we made payment, so it was a bit confusing.

"Painless migration from Spiceworks to Jira Service Desk"

Pros: The Help Desk Migration folks made our transition from Spiceworks to Jira Service Desk easy. They took care of mapping the Spiceworks fields to equivalent fields in Jira Service Desk for tickets and users. Gave me a sample migration to validate against. When it came time for the production migration, they worked within my schedule so I could keep service downtime to a minimum. They were very responsive throughout, especially impressive given the 9 hour time zone difference.

Cons: Nothing at all to dislike about this service.