CIC Total Manager

by CIC Total Manager

4 / 5 9 reviews
CIC Total Manager

Who Uses This Software?

Multifamily housing, commercial property management, income property management, fee property management, mixed use property management. The software is ideal for an almost paperless solution.

Average Ratings

9 reviews
  • Overall 4 / 5
  • Ease of Use 3.5 / 5
  • Customer Service 4.5 / 5
  • Features 3.5 / 5
  • Value for Money 4 / 5

Product Details

  • Starting Price $200/month
  • Pricing Details $1 per unit, per month, with a minimum of billable 200 units. Free Trial
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • CIC Total Manager
  • https://www.cictotal.com/
  • Founded 1986

About CIC Total Manager

Grow Your Rental Business By Using The Best Online Property Management Software - Automate Site Tasks - Fully Integrated Tenant Screening & Online Rent Collections - Tenant Portal - Owner Portal - Manage Work Orders - Automatically Advertise and Syndicate Listings Across 20+ Top sites to Drive Renters to Your Units. Versatile software can be used for multifamily or commercial management. 2 week free trial period plus US based tech support.

CIC Total Manager Features

  • Billing & Invoicing
  • Commercial Properties
  • Contact Management
  • Credit Check
  • Expense Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lease Management
  • Maintenance Management
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Rent Tracking
  • Residential Properties
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Vacancy Tracking
  • Website Management
  • Credit Check
  • Online Payments
  • Tax Management
  • Tenant Management
  • Tenant Portal
  • Vacancy Management
  • Website Management

CIC Total Manager Most Helpful Reviews

On the Right Track

Reviewed on 20/08/2018
Christopher F.
Co-CEO
Commercial Real Estate, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
Source: SoftwareAdvice
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Per the request of their customer support team (did I mention how in tune these folks are with their customer's needs and desires?), I've copied some software recommendations that I submitted privately below: 1. The option to fully customize the application form with unlimited user-defined fields and different question types (like short answer, multiple choice, radio buttons, etc... think Google Forms). One thing we want to do but can't require 5 years of address history and the landlords associate with each. Right now we are having to send separate emails instructing applicants to use the "references" fields specifically for past landlords. Sometimes they don't understand instructions, and it turns into a little extra work that we'd ideally like to avoid altogether. 2. When putting together work orders, it would be great if the property address could be specified within the work order itself (automatically populated if initiated from the subject property). 3. The software could be significantly improved by implementing a better way to handle the accounting for PITI payments, especially given that 3 of the 4 components are tax items. It seems like the only way to account for this currently is to categorize the monthly payment to a "Transactions to Split" account and then break them down based on the mortgage statement detail. It would be great to have a tool that could calculate the splits based on an amortization table and "extra payment" input. This process is time-consuming and will become a system bottleneck for us as we grow. 4. The inability to access transaction-level detail from credit cards is also going to be an issue for us as we grow as a business and build business credit. By paying cash for everything, we're leaving money on the table, but if we switch over to business credit cards, we'll completely compromise our ability to account for our expenses within CIC. Of all of the items here, this one makes me the most leary, as it could force us to leave for a different platform in the long run.

Pros: This software provides for a very broad range of business needs in one package and the overall integration is good. The customer support team is awesome. They seem incredibly open to suggestions, and they make me feel like they're just as committed to my business success as they are.

Cons: The software is on the clunky side, and isn't well suited to doing bulk operations. Categorizing historical transactions (those incurred prior to starting our subscription) is extremely tedious because they have to be done one-by-one. We're a small and young investment firm, so we only had a hundred or so transactions to categorize, but we're still slogging through them...

Easy to Use and Inexpensive

Reviewed on 12/01/2018
Desire K.
Property Manager
Commercial Real Estate, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Thank you,everyone who works with you all to make everything amazing!

Pros: The support team!!! The product is new and has improved immensely since we first started using them all thanks to the support team and their eagerness to make our experience the best.

Cons: No true prospect management integration yet. I have been informed this is a work in progress. Thank you!

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