Aspect Workforce Management

by Aspect Software

Who Uses Aspect Workforce Management?

Contact centers with 150+ agents that want to easily manage their workforce across locations, channels and skills.

What Is Aspect Workforce Management?

Available on-premises, in a private cloud or in the public cloud, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures employees and supervisors are delivering an exceptional customer experience while keeping costs low. The software's core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staffing requirements to support customer demand and back office task completion.

Aspect Workforce Management Details

Aspect Software

http://www.aspect.com/

Founded 1973

Aspect Workforce Management pricing overview

Aspect Workforce Management does not have a free version and does not offer a free trial.


Free Version

No

Free Trial

No

Aspect Workforce Management deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Aspect Workforce Management Features

  • Budgeting/Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Employee Scheduling
  • Labor Forecasting
  • Performance Metrics
  • Recruitment Management
  • Skills Tracking
  • Time & Attendance Management
  • Variable Workforce

View full list of Workforce Management Software

Aspect Workforce Management Alternatives

More Aspect Workforce Management alternatives

Aspect Workforce Management Reviews

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 3.9
Customer Service 3.9
Features 4.1
Value for Money 3.8

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Ellen R.
WFM Analyst
Outsourcing/Offshoring, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/01/2019

"Excellent Work Force Manegement tool"

Comments: I have had very good experiences with this product overall. Support when needed, the sheer customization, the overall feel of the program, the time it saves me for various tasks in maximizing my workload each day.

Pros: The software is easy to use, and is very customizable. There is a lot of support when needed. I've used other products before and prefer this software over others because of the multifaceted capabilities of this program

Cons: I want to give cons for a much balanced review, however I find it difficult to find anything I dislike about the program. It is so customizable, that if I were to say I didn't prefer the colors, I can customize those too! When I switched over from other programs, Aspect Workforce Management program saved me so much time, and is very easy to use. Tons of time was saved in my workload.

Vendor Response

by Aspect Software on 07/01/2019

Thank you for taking the time to review Aspect Workforce Management. We appreciate the detailed feedback and the high marks! -The Aspect Team

  • Reviewer Source 
  • Reviewed on 04/01/2019
Abad O.
Analyst
Airlines/Aviation, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 30/07/2019

"Great Product, Some improvements needed"

Comments: Overall it has been a positive experience.

Pros: The program is easy to use and flexible to customize in house and problem solve.

Cons: There are some items and limitations with the difference between the mobile workforce and the desktop version that are currently now starting to align but need to better align. Also the processing power of processing thousands of requests seem to cause lots of latency and almost brings the tool to a hault.

  • Reviewer Source 
  • Reviewed on 30/07/2019
Thomas C.
WFM SysAdmin
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 08/05/2017

"Large suite, lots of possibilities"

Comments: Automation at several levels.. but always looking for more.

Pros: good for manual pattern tracking, fast schedule generation, great for simple break optimization if you IDPs have been keep up-to-date.

Cons: We have a ton of groups that need to be maintained. There are still lots of opportunities for increasing efficiency within the software. When I need to do something.. I need to do it for dozens or hundreds of groups.. for dozen's or hundreds of times. This is software... Help us eliminate some more of the tedious work.

Vendor Response

by Aspect Software on 02/06/2017

Thank you for taking the time to review Aspect Workforce Management. We are glad to hear that you like the fast schedule generation and simple break optimziation, and are sorry that maintaining your groups has not been an easy process.

We appreciate your feedback and we have forwarded your comments on to our internal teams. Your account manager should be in touch soon regarding how we can make your experience with our solutions better.

Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

  • Reviewer Source 
  • Reviewed on 08/05/2017
Thaddeus2 N.
Tech Support
Telecommunications, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/10/2020

"Aspect for your Workforce Needs"

Comments: I use it daily on my job for schedules, requests for time off. I find it an an awesome tool.

Pros: Aspect is great as it's very flexible. You can schedule individuals, teams, the entire company. Users can easily request time off and look at balances.

Cons: It does require some extensive training but once mastered it's a very valuable tool. The user interface is a bit to understand at first but quickly becomes easy.

  • Reviewer Source 
  • Reviewed on 09/10/2020
Elvira M.
Senior Specialist
Banking, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 22/09/2018

"Efficient tool for consumer engagement and workforce optimization"

Pros: I think forecasting feature is my most liked feature in Aspect. It saves time and gives the opportunity to react business needs very quickly. Aspect Workforce Management is essential platform for all kind of businesses. In order to be successful in the market you need to make sales and of course for high sales you need many customers. In orders to gain many customers the key factor is customer satisfaction. Aspect Workforce Management helps businesses to reach high customer satisfaction with less effort. Aspect gains it with a lot of rich features and smart predictions.

Cons: What I dislike is speed problem on Aspect servers. It is not permanent problem but sometimes you can observe overloading and as a result response rate of running tasks slows down due to high volume of requests to server.

Vendor Response

by Aspect Software on 24/09/2018

Elvira, thank you for taking the time to review Aspect Workforce Management and the high rating! We are so glad you like the forecasting and that it helps you to reach high customer service with less effort. We also appreciate your feedback on the speed of the system which could be due to WFM or due other network constraints as well. We appreciate the feedback and will forward it on to our product team. -Aspect Software

  • Reviewer Source 
  • Reviewed on 22/09/2018