Who Uses This Software?

Alcea IssueTrack is perfect for any organization that has a need to effectively track issues and tasks.

Average Ratings

10 reviews
  • Overall 4.2/5
  • Ease of Use 4.1/5
  • Customer Service 4.8/5
  • Features 4.1/5
  • Value for Money 4.4/5

Product Details

  • Starting Price USD 20.00/month
  • Pricing Details Site Licences are also available. Contact us for more info.
  • Free Version No
  • Free Trial Yes
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Alcea Tracking Solutions
  • http://alceatech.com/
  • Founded 1997

About Alcea IssueTrack

Alcea facilitates a collaborative process which maintains visible, prioritized and manageable issues. It will maximize productivity by ensuring continuous communication and forcing a team to focus on the most critical issues at hand. Alcea delivers optimal workflow by maintaining proper ownership and keeping individuals aware of their most immediate responsibilities.

Alcea IssueTrack Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

Alcea IssueTrack Most Helpful Reviews

A Great Issue Tracking Asset

Reviewed on 23/10/2018
Donna B.
Business Systems Analyst
Chemicals, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: The Alcea Issue Tracking software is extremely configuarable and adaptable to our needs. I was able to learn how to make needed changes quickly and easily. It has become a great tool for our users at several locations.

Cons: A couple of the changes that I wanted to make were not intuitive. However, once the vendor showed me how it was done, I found it to be rather simple.

Vendor Response

by Alcea Technologies on 31/10/2018

Thank you for that fantastic review Donna! It is a pleasure to work with you and your team.

Highly Customizable and Inexpensive Tracking Solution

Reviewed on 15/10/2018
O'ryan N.
Lead SCADA Analyst
Oil & Energy, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This software has been very helpful for us to assign tasks to field contractors who do not have full access to our network. Alcea IssueTrack allows us to create work orders which notify the contractors and when the work order is updated or completed we get notifications so that we know when items are resolved or when more information is needed.

Pros: The best part about this software is that it allows full customization to suit our needs. It allows us to setup users and input fields for our needs and is allows us to modify as our needs change. Also, since it is all browser based you don't need to install any software. The only thing you need to be able to use it is a web browser an Internet access.

Cons: It is rather cumbersome to export data out of the system in order to keep a local copy.

Vendor Response

by Alcea Technologies on 23/10/2018

Thank you for your excellent review. Alcea Tracking Solutions was developed for companies such as yours, who require flexibility and detailed configuration to suit your unique business processes.

Risk Management, Scope Management and Action Item Tracking

Reviewed on 17/10/2018
Craig K.
Project Controls Lead
Transportation/Trucking/Railroad, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We have used the product for 8 years at the City of Ottawa, and we have helped suggest updates and uses. Our Risk Management, Scope Management, and Action Item tracking processes are based on the the underlying workflow engine, and the customization of screen forms and reports. The software allows us to easily cross-link across the processes, and link all items to the associated authority* meetings where approval decisions are made. This is a efficiency improvement when it comes to audits and freedom to information requests.

Pros: The ability to develop various process tracks, each supported by their unique workflows and rules, and being able to cross-link between tracks for complete trace-ability is a huge benefit to our project.

Cons: Can't think of anything at this time. As with most database tools it take a while to get user support.

Vendor Response

by Alcea Technologies on 23/10/2018

Thank you Craig for your excellent review. We love being an integral part of our city and its betterment.

Stolt review

Reviewed on 30/03/2017
David F.
Business Project Lead
Transportation/Trucking/Railroad
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: FIT offers a number of features that you can customize to some extend to fit business needs. I believe this is the potential of the application. In term of usage, it requires some technical knowledge to setup. I hope can be more user friendly / easier to do the setup. Customer support is a great, fast and helpful respond.

Pros: Flexibility in setup.

Cons: Complexity in some features setup, example ranking, workflow and grouping.

Vendor Response

by FIT Tracking Solutions on 30/03/2017

Thank you David for your review. We appreciate your business and will continue to provide second to none support.

Alcea IssueTrack Review - Hunterdon Healthcare Team

Reviewed on 16/10/2018
Jayada K.
Ambulatory Clinical Systems Manager
Hospital & Health Care, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
3/5
Ease of Use
3/5
Features & Functionality
5/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are heavy Alcea IssueTrack users and have developed a workflow that works well for us. The customer service is excellent. I am the new administrator for the IssueTrack in our team and have needed support and how to help several times which has been very productive.

Pros: Ease of documentation and flexibility of fields. Cloning and bulk updates are key features too.

Cons: User groups and privacy setup can be made more streamlined.
While managing hundreds of tickets, it would be nice to have a next page button instead of using the drop down to select what group of tickets needs to be used. This often becomes cumbersome.

Vendor Response

by Alcea Technologies on 23/10/2018

Thank you for your feedback. We try hard to ensure that our customers and happy and appreciate any opportunity to hear of ways in which we can make Alcea Tracking Solutions even better!

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