--- description: Learn more about ProcedureFlow price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProcedureFlow Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/30094/knowledge-management/software) > [ProcedureFlow](/software/159865/procedureflow) # ProcedureFlow Canonical: https://www.capterra.com.au/software/159865/procedureflow Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/159865/procedureflow?page=2) > When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner. > > Verdict: Rated **4.9/5** by 27 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ProcedureFlow? We help contact centers of all industries and sizes make their employees experts faster. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 27 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: ProcedureFlow - **Location**: Saint John, Canada - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: To receive accurate pricing information, contact ProcedureFlow directly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - Access Controls/Permissions - Collaboration Tools - Content Management - Drag & Drop - Full Text Search - Knowledge Base Management - Reporting/Analytics - Self Service Portal - Text Editing - Third-Party Integrations - Workflow Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) - [Business Process Management Software](https://www.capterra.com.au/directory/30010/business-process-management/software) ## Alternatives 1. 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The staff support from ProcedureFlow is First Class\! ----- ### "A game changer for making procedures that are actually useful." — 5.0/5 > **Andrew** | *14 March 2017* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The software is highly flexible and great for collaborative process building. The collaboration aspect seems to get buy-in from the techs, since they are helping to build the processes. > > **Cons**: The user management features aren't strong. They could use integration with AD and group management to make administration easier. > > After struggling for years with procedural documentation that was less than useful, we found ProcedureFlow. It has truly been a game changer in our Managed Services business. We now have a dynamic and useful set of processes, that are collaboratively created and maintained by the people using them. Our staff can create or update procedures themselves and the built-in approval workflow allows us to keep the changes, recommend improvements or occasionally reject them. Our annual SOC2 audits have become much more straight forward since we can simply export a copy of our processes, give them to the auditors and they have a single source of process information to check us against. Since the processes are easy to access, our SMEs are better at consistently following them as well. While it isn't an ITIL focused product, it is flexible enough that I easily created an ITIL structure in the tool and all of our sub-processes fall under those ITIL entry points. Since we still use Sharepoint for our document management and references, we simply deep link from process elements to the pertinent documents in Sharepoint. That gives us the best of both worlds. We rarely need to call their support, but when we do they are very quick to respond and give a very personalized service. Great company with great service\! ----- ### "Effective and improves efficiency" — 4.0/5 > **Stephanie** | *27 October 2020* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: As a viewer of the procedures that our team created it is very easy to navigate. > > **Cons**: Creating a procedure can be a bit tedious and takes a while to get used to. > > Overall this is a very helpful program that has added efficiency to our team and improved our processes. ----- ### "ProcedureFlow is a great program for call centers" — 5.0/5 > **Verified Reviewer** | *12 July 2022* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Super easy workflows/charts for call centers and operating procedures for customer service. Super easy to use. I was able to hand the project off to another employee easily without much training. > > **Cons**: I don't recall any cons regarding this program. It was a great program to use. > > Super easy to use. I was able to hand the project off to another employee easily without much training. ----- ### "ProcedureFlow Standardizes Procedures, Improving Service Quality" — 5.0/5 > **Tessa** | *15 March 2017* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I like how easy it is to create flows. I like how it boosts confidence in new hires, how it ensures all agents are on the same page and providing customers with consistent information, and how it allows us to quickly and efficiently update information so we can be assured it'll be effectively communicated with everyone who needs to know. > > **Cons**: There isn't an autosave feature. So, if your computer crashes, and you're working on a flow and haven't saved it, all your work is lost. > > We began using ProcedureFlow about a year ago. Every department at our company utilizes it. I'm the Customer Support Trainer, so as far as my department is concerned, ProcedureFlow allows agents to see the most current, proper procedures, resulting in consistent service. I know a lot of people don't absorb everything discussed in training, but that's OK because, now, we have ProcedureFlow\! Since they know they have this tool readily available to them, people can feel confident the moment they hit the floor. We encourage all agents to use it. Also, it's really easy to build flows. ProcedureFlow has proven to be an excellent resource for our company. We love it. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/159865/procedureflow?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/159865/procedureflow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data