17 years helping Australian businesses
choose better software
CXONCLOUD
What Is CXONCLOUD?
CX stands for customer experience. CXONCLOUD is a purpose-built software to firstly understand customer expectations & experience to personalise marketing to drive repeat & referral business:
- AUTO-ANALYSE CUSTOMER FEEDBACK
- AUTO-RESPOND TO CUSTOMER FEEDBACK
- IDENTIFY HAPPY CUSTOMERS
- MANAGE NEGATIVE EXPERIENCES
- DRIVE LOYALTY MARKETING
- PERSONALISE REWARD PROGRAMS
- PROMOTE CUSTOMER ADVOCACY
- FOCUS ON REPEAT BUSINESS
- RUN REFERRAL MARKETING
All of the above in just simple clicks.
Who Uses CXONCLOUD?
Service Sellers: Tradesmen, Trainers, E-Learning, Home Services.. Event Sellers: Meet Ups, Seminars, Webinars.. Brick & Mortar: Retail, Real Estate, Restaurants, Salons, Spas.. E-Commerce: Shopify
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Reviews of CXONCLOUD
Average score
Reviews by company size (employees)
- <50
- 51-200
- 201-1,000
- >1,001
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A boon for solo entrepreneurs
Comments: As a solo entrepreneur, managing my customers, keeping them happy, investing a fortune on multiple apps/software on customer experience was a nightmare. CXONCLOUD is an all in one app pretty much like my assistant. I invest less time and money on customer experience but with a lovely result - I see a lot of happy customers and get a lot of referral from them.
Pros:
- Engaging with your customers in just clicks - Manage booking and feedback in one place - Referral Scheme - At your fingertips - saves a lot of my time and money in managing my business.
Cons:
None actually. It just fits perfectly for my business.
Cx on cloud
Pros:
It's ease of use. The fact that you cab reach out to your entire database in one click.
Cons:
Sometimes the updates require a better data connection
Ideal for service providers
Comments: Tracking customers and sending announcements to all parties involved without hm
Pros:
Collating customer data and seeking objective reviews for services. Helps build database and have a system for feedback collection and quality review
Cons:
Most customers ignore the feedback emails or fail to check for prolonged periods..
