Bold360

Bold360

by LogMeIn

Who Uses This Software?

Any business that wants to improve and automate customer service and deliver personalized, seamless customer experiences.

Average Ratings

24 reviews
  • Overall 4.4/5
  • Ease of Use 4.4/5
  • Customer Service 4.4/5
  • Features 4.4/5
  • Value for Money 4.6/5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • LogMeIn
  • https://www.bold360.com/
  • Founded 2003

About Bold360

Bold360 is the ultimate AI-powered engagement platform helping companies of all sizes build and nurture customer relationships while delivering better experiences for both customers and the employees serving them. By blending the best of AI and agent-based technology, Bold360's suite enables companies to meet soaring customer expectations while allowing agents to do what they do best - be human.

Bold360 Features

  • Code-free Development
  • Contextual Guidance
  • For Developers
  • Intent Recognition
  • Multi-Language
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Reusable Components
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Virtual Assistant
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management
  • Cataloguing/Categorisation
  • Collaboration
  • Content Management
  • Decision Tree
  • Discussion Boards
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • Canned Responses
  • Customisable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Bold360 Most Helpful Reviews

Reviewed on 28/01/2018
Carl C.
Greeter
Information Technology & Services, 13-50 Employees
Reviewer Source 
Source: GetApp
5/5
Overall
Ease of Use
Features & Functionality
Customer Support
Value for Money

Bold Chat is an Excellent Live Chat Utilized By My Company For Many Years

Reviewed on 26/03/2018
Verified Reviewer
Chief Technology Officer and Marketing Director
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Helped our company get Live Chat organized properly on our e-commerce site.

Pros: How versatile and customizable Bold Chat is for an online company that wants to properly brand and differentiate themselves. The customization is both on front end for customers to see such as the look and feel of your Chat popups and chat windows, logos, cretives and the call to action but also on the chat answering side. The back end where a user of the Bold Software can manipulate and strategically craft a Live Chat system that will engage the site visitor in the places and moment and times most opprotune for your business to convert them to a customer, offer support or a special offer. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

Cons: Bold Chat takes a little bit of time to setup but live support is always available 24/7. Being a hosted solution means that you have to rely on their servers which are fairly good. Not many cons here.

bold chat review

Reviewed on 26/11/2019
Elsie W.
bdc
Information Technology & Services, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: my experience is good because I can quickly get the information I need

Pros: much quicker response and give the ability to multi task easier

Cons: finding the departments you need to contact

Effective Tool

Reviewed on 15/11/2019
Sheik mohamed S.
Process Improvement Consultant
Internet, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: An effective tool that enable easy chat services. From my business role, I have using it to audit transactions, monitor agent behaviors and most importantly, customer temperature

Pros: The ease with which this tool can be used is really cool. Also, it is an effective tool as it captures as much information as it can in each of the transaction handled through this.

Cons: The tool doesn't have a section to view the history and timestamp of transaction within itself. Everytime I have to go to the web version to see this.
Also, the tool doesn't enable attachment option for the Customer to send to the CS team.

Chat software that does it's job. Expect to pay for any extras.

Reviewed on 09/01/2018
Tim B.
Director of Operations
Marketing & Advertising, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
2/5
Customer Support
3/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Easy to use chat software that is user friendly when it comes to building code, implementing visitor monitoring, and everyday use for agents. Reporting that helps my team track our performance and where we can use improvement. The ability to use multiple platforms for support options like Twitter, Email, Live Chat, Video Chat, and Support Tickets in one easy to use platform.

Cons: Features keep getting taken out of the software that we use on a daily basis. These features were then introduced in a new upgrade which of course costs more money. If you want to be able to use all of the features you need to pay for the highest package they have available and if you want to use other features you have to pay for those through other vendors like language translation services. The first line of customer support is in the Philippines where English is not the first language and they are not able to assist with technical questions. Every time I have a real issue that needs to be handled immediately it always has to be escalated to tech support and getting a return email or phone call can take 24-48 hours which I don't have. Salespeople who pressure you into buying upgrades whether you need them or not and within a certain time frame so they are able to make a monthly quota. Also, salespeople who are inattentive and send out mass emails instead of emailing clients personally.

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