Zoho Social

Who Uses Zoho Social?

Mid Size Business, Small Business Supported Countries - Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, UK, US.

What Is Zoho Social?

Zoho Social is built keeping in mind the needs of growing businesses -- those that are starting to get serious about social media marketing. We've built the product to help you build your social media presence, without having to worry about setting things up, getting trained, variable costs, etc. We're working hard to keep things simple and offer value for your money. Easy enough for you to understand and get started within minutes.

Zoho Social Details

Zoho

https://www.zoho.com

Founded 1996

Summary
Post
Connect
Collaborate
Messages
Zoho Social video
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Zoho Social pricing overview

Zoho Social has a free version and offers a free trial. Zoho Social paid version starts at USD 15.00/month.


Starting Price

USD 15.00/month

Pricing Details

FREE: includes 1 team member, 1 brand, default Zoho Social URL shortener, and zShare browser plugin. Standard: $15/month (or $10/month when billed annually) for 2 team members, 1 brand (7 channels), 6 social channels (1 Twitter profile, 1 Instagram profile, 1 Facebook page, 1 LinkedIn company page, 1 LinkedIn profile, and 1 Google My Business listing.), and standard features. PROFESSIONAL: $35/month (or $25/month when billed annually) for 3 team members, 1 brand (7 channels), 8 social channels, Standard features + publishing calendar, custom audience targeting, bulk scheduler, and more. AGENCY: $275/month (or $200/month when billed annually) for 10 brands (60 channels), 5 team members, Professional features + agency name, logo, favicon, and custom domain, personalized client invite emails, agency-branded reports, and more. AGENCY PLUS: $400/month (or $300/month when billed annually) for 20 brands (120 channels) 5 team members, and all Agency features.

Free Version

Yes

Free Trial

Yes

Zoho Social deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Webinars
  • Documentation

Zoho Social Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Artwork Management
  • Brand Guidelines
  • CRM
  • Campaign Management
  • Change Management
  • Collaboration Tools
  • Commenting / Notes
  • Content Library
  • Content Management
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Asset Management
  • Document Storage
  • Drag & Drop
  • Engagement Analytics
  • File Management
  • Filtering
  • Fulfillment Distribution
  • Image Editing
  • Image Library
  • Metadata Management
  • Monitoring
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple Output Formats
  • Project Management
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Tagging
  • Template Management
  • Third Party Integrations
  • Version Control
  • Visual Analytics
  • Workflow Management

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  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Behavior Tracking
  • Benchmarking
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Charting
  • Competitive Analysis
  • Customer Profiles
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Email Alerts
  • Engagement Analytics
  • Forecasting
  • Keyword Tracking
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Management
  • Performance Metrics
  • Price / Margin Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • SEO Management
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics
  • Website Monitoring

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  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Approval Process Control
  • Booking Management
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Cataloguing/Categorisation
  • Circulation Management
  • Collaboration Tools
  • Content Management
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Visualization
  • Document Storage
  • Drag & Drop
  • Email Marketing
  • Engagement Analytics
  • Image Editing
  • Layout & Design
  • Magazines
  • Mobile Access
  • Monitoring
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Newsletters
  • Newspapers
  • Performance Metrics
  • Promotions Management
  • Real Time Analytics
  • Reporting & Statistics
  • SEO Management
  • Search/Filter
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Subscription Management
  • Tagging
  • Template Management
  • Third Party Integrations
  • Visual Analytics
  • Website Analytics
  • Workflow Management

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  • Access Controls/Permissions
  • Activity Dashboard
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  • Calendar Management
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  • Campaign Scheduling
  • Charting
  • Commenting / Notes
  • Competitor Monitoring
  • Content Library
  • Content Management
  • Customisable Branding
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Visualization
  • Engagement Analytics
  • Influencer Tracking
  • Keyword Tracking
  • Lead Attribution
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Performance Metrics
  • Post Scheduling
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Workflow Management

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  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
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  • Automated Scheduling
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  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Collaboration Tools
  • Commenting / Notes
  • Content Management
  • Customer Engagement
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Visualization
  • Drag & Drop
  • Engagement Analytics
  • Filtering
  • Image Library
  • Keyword Tracking
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Post Scheduling
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sentiment Analysis
  • Social Advertising
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Tagging
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Workflow Management

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  • Campaign Scheduling
  • Campaign Segmentation
  • Click Tracking
  • Commenting / Notes
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Tracking
  • Customer Segmentation
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Marketing
  • Engagement Analytics
  • Image Library
  • Keyword Filtering
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Performance Metrics
  • Post Scheduling
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Advertising
  • Social Media Integration
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  • Social Promotion
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  • Third Party Integrations
  • Trend Analysis
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  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Advertising Management
  • Alerts/Notifications
  • Blogs
  • Calendar Management
  • Chat/Messaging
  • Commenting / Notes
  • Contact Database
  • Content Management
  • Customisable Branding
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Engagement Analytics
  • Event Calendar
  • Event Management
  • File Management
  • Filtering
  • Forum / Discussion Board
  • Group Management
  • Knowledge Base Management
  • Live Chat
  • Media Library
  • Mobile Access
  • Monitoring
  • Online Forums
  • Personalization
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Single Sign On
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  • Social Promotion
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Zoho Social Alternatives

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Zoho Social Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.7
Customer Service 4.5
Features 4.5
Value for Money 4.5

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Stefan P.
Director
Publishing, 2-10 Employees
Used the Software for: Free Trial
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 26/06/2020

"Easy to use and flexible"

Comments: Overall it's very useful and suits our business needs.

Pros: Zoho Social is easy to use and comes with a whole host of useful features that suit our business needs!
The interface to schedule social-media posts is very intuitive and straightforward to use, but allows for all the customisation you could wish for.

Cons: - You cannot customise posts for different social networks at the point of creation
- The repeat scheduling is limited to weekly or monthly and cannot be customised to - say - every 10 days, or once a fortnight.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 26/06/2020
Verified Reviewer
Digital Marketing Specialist
Transportation/Trucking/Railroad, 201-500 Employees
Used the Software for: Free Trial
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 24/02/2021

"Powerful, Easy to Use Tool"

Comments: Easy to setup and use. Pretty intuitive design, so it's easy to pickup on how to post.

Pros: I like that the software integrates Facebook, Twitter, LinkedIn, Instagram and even Google My Business. The automatic link shortening is a helpful tool.

Cons: I wish it was easier to integrate UTMs into the links and customize posts for different networks. The reporting tool is nice, but a little clunky to use.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 24/02/2021
Verified Reviewer
Digital Lead
Public Relations & Communications, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    2 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 01/04/2021

"Customer support SUCKS"

Comments: Disappointing. No — infuriating.

Pros: Pretty easy to use UI. Monitoring dashboard. Nice looking reports.

Cons: 1. Insights data captured in reports is pretty lacking, especially for posts that are boosted (engagement not captured!! what?!?) so there's inconsistency with actual metrics. 2. Cannot tag other pages/users in Facebook posts 3. Stopped using this to schedule Facebook posts because preview does not reflect how the respective platform posts will look – eg how pix will tile / crop in a post (instead, images are just thumbnailed in a row) 4. Second reason was scheduled posts sometimes Did Not Publish (!!!). Especially multi-image posts. 5. ABSOLUTELY TOP PEEVE: Trying to get customer support is like playing cat and mouse with Zoho. Open a ticket. Wait. Email again. Wait. Email again. Maybe within 48-36 hours, get a reply like "we can't replicate the problem on our end". Gee thanks.
I really expect more as a paying subscriber. I'm not a trial user or a noob to social media tools, so I do know what's available and how other companies provide 500% more support within 12 hours, if not live chat.

  • Reviewer Source 
  • Reviewed on 01/04/2021
Melissa P.
Director of Communications
Education Management, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 29/01/2021

"Great alternative to well known social media management programs"

Comments: Zoho has a robust suite of inexpensive high powered programs. I have been searching for my social media management unicorn and have tried nearly everything on the market. Zoho Social offers a great value for the cost compared to other programs, is easy to use, including on the mobile app and I was able to receive 6 months free on their COVID 19 plan.

Pros: Zoho social was easy to implement and begin using. Love the SmartQ feature and it seems to interface with Instagram better than other programs.

Cons: Does not have automatic image resizing so photos have to be readjusted at times.

  • Reviewer Source 
  • Reviewed on 29/01/2021
Melissa L.
Founder
Mental Health Care, 2-10 Employees
Used the Software for: Free Trial
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 10/04/2021

"Excellent tool for social media marketing"

Pros: Zoho is very inexpensive and does the same thing that Hootsuite does, with more and better features.

Cons: Would like to be able to add the calendar feature to the basic package, but otherwise am happy with the basic features.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 10/04/2021