--- description: Learn more about 3CX price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 3CX Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [3CX](/software/158704/3cx) # 3CX Canonical: https://www.capterra.com.au/software/158704/3cx Page: 1 / 20\ Next: [Next page](https://www.capterra.com.au/software/158704/3cx?page=2) > 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. > > Verdict: Rated **4.4/5** by 465 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses 3CX? 3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 465 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 3CX - **Location**: Nicosia, Cyprus - **Founded**: 2008 ## Commercial Context - **Starting Price**: $350.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: 1 year free. No credit card required - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Polish, Russian, Spanish, Turkish - **Available Countries**: Albania, American Samoa, Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 93 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audio Calls - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Autoresponders - CRM - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Conferencing - Contact Management - Customisable Branding - Customizable Reports - Dashboard - File Sharing - File Transfer - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Offline Form - PBX - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - SMS Messaging - Search/Filter - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Two-Way Audio & Video - VoIP - Voice Mail ... and 9 more features ## Integrations (21 total) - Act\! - Bitrix24 - ConnectWise CPQ - Dynamics 365 - Freshdesk - Freshsales - Gestionale sul Web - Google Contacts - HubSpot CRM - Jetpack - Kommo - Microsoft 365 - Microsoft Outlook - Microsoft Teams - MongoDB ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) ## Related Categories - [Speech Analytics Software](https://www.capterra.com.au/directory/32258/speech-analytics/software) - [Unified Communications Software](https://www.capterra.com.au/directory/31035/unified-communications/software) - [Business Phone Systems](https://www.capterra.com.au/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.com.au/directory/31102/cloud-pbx/software) - [Team Communication Software](https://www.capterra.com.au/directory/31033/team-communication/software) ## Alternatives 1. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (859 reviews) 2. [800.com](https://www.capterra.com.au/software/208208/800-com) — 4.7/5 (315 reviews) 3. [Nextiva](https://www.capterra.com.au/software/175788/nextiva) — 4.6/5 (914 reviews) 4. [RingEX](https://www.capterra.com.au/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) 5. [Ultatel Cloud Business Phone System](https://www.capterra.com.au/software/215555/clarity-business-phone-system) — 4.7/5 (41 reviews) ## Reviews ### "Seamless and efficient PBX software" — 5.0/5 > **Josh** | *15 December 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Extremely easy to setup and deploy with a huge range of handset options. Just can't be it for all your pbx needs. > > **Cons**: Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments. > > Seamless and efficient. Massive time saver for admin and users alike. Gives anyone the enterprise business phone system approach without the huge costs. ----- ### "3cx admin experience" — 3.0/5 > **Verified Reviewer** | *25 September 2025* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling. > > **Cons**: The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access. Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working. > > Its been good, it gets the job done in an easily administrative way. only real suggestions would be make the Privileged access a bit better. Also it would be good to be able to export/import peoples contact sheets, we have local-site admin staff whom make their own contact sheets, but we are unable to share or implement them. ----- ### "Great Communication Tool" — 5.0/5 > **Linze** | *20 November 2024* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10 > > **Pros**: Easy to use navigation and user-friendly interface. Finding contacts from company team is simple. > > **Cons**: Not many cons, sometimes when connected to mobile data instead of work wifi the connection is unstable. Other than that very satisfied. ----- ### "3CX Review" — 5.0/5 > **Bien** | *28 May 2025* | Food Production | Recommendation rating: 10.0/10 > > **Pros**: 3CX offers competitive pricing, which is a significant advantage for businesses looking to cut costs without sacrificing quality. > > **Cons**: Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or integrations > > Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform. ----- ### "Flexible and efficient tool" — 5.0/5 > **Justine** | *17 June 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Extremely efficient and user-friendly. Quite easy to set up, self-hosted or with their cloud services. > > **Cons**: It is quite pricy and though it can be compatible with a lot of hardware, there are exceptions, so make sure to double check. > > The product is excellent. Easy to set up, self-hosted or on the cloud. Ease of use admin and user-side ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.com.au/software/158704/3cx?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/158704/3cx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data