--- description: Learn more about TrustYou price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TrustYou Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/31024/review-management/software) > [TrustYou](/software/158139/trustyou) # TrustYou Canonical: https://www.capterra.com.au/software/158139/trustyou > TrustYou is hospitality software that manages guest surveys, reviews, and reputation. > > Verdict: Rated **3.8/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TrustYou? Hotels and resorts, restaurant and bar owners, hotel chains, destination marketing organizations, tourism associations, tour operators, and e-commerce platforms. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 5 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: TrustYou - **Location**: Munich, Germany - **Founded**: 2008 ## Commercial Context - **Starting Price**: EUR 500.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, Italian, Japanese, Spanish - **Available Countries**: Germany, Italy, Japan, Romania, Singapore, Spain, United States ## Features - Campaign Management - Dashboard - Negative Feedback Management - Response Management - Review Monitoring - Review Notification - Sentiment Analysis ## Support Options - Chat ## Category - [Review Management Software](https://www.capterra.com.au/directory/31024/review-management/software) ## Alternatives 1. [Okendo](https://www.capterra.com.au/software/176189/okendo) — 4.9/5 (223 reviews) 2. [Trustpilot](https://www.capterra.com.au/software/169618/trustpilot) — 4.5/5 (1202 reviews) 3. [TrueReview](https://www.capterra.com.au/software/210085/truereview) — 5.0/5 (150 reviews) 4. [Birdeye](https://www.capterra.com.au/software/152997/birdeye) — 4.7/5 (703 reviews) 5. [Score My Reviews](https://www.capterra.com.au/software/183655/score-my-reviews) — 4.9/5 (81 reviews) ## Reviews ### "TrustYou is for You \!" — 5.0/5 > **Verified Reviewer** | *10 May 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: This software is very convenient for people specialized in hospitality field , it Summerazie and merge for you all the OTA "Online Travel Agent" and websites reviewa in one place . So it reduce your time and efforts in naviagtion between different platforms.And in the same time give you KPI "key performance index" for you property standard. There are different positiive and adavatage for using Trust you as Follow : \* Reduce your time and effort in seraching for reviews from different platforms. \*Gives you clear picture about your performance in the market comparing to the other compatitors. \*Breakdown the areas of performance like cleanliness,service Friendliness and Housekeeping Performance. \*Your social media performance comparing to the other compatitors. \*Daily, weekly, Monthly Performance comparing to last year. \*One platform for evaluating and reviewing the published reviews per guests . > > **Cons**: Software is really one of the best in the market and the only weakpoint is the price need to reconside but overall comparing to features and easy use will be acceptable. > > Trustyou help us to quickly cover any gab in the operation or the business as reports and performance can be controlled and reviewed on daily basis , reduce the time and effort , reduce and help in changing from the paper work ear to the advance Hi-Tech era. very helpfull and recommended. ----- ### "Our report patner" — 5.0/5 > **SERDAR** | *13 November 2020* | Public Relations & Communications | Recommendation rating: 8.0/10 > > **Pros**: We are working in a tourism sector. And guest satisfaction is most important for us. Its very easy take all guest comments, give answer and hold under the control by trust you. You can organise reports plan and take you automaticly daily, weekly or mountly. Useful and easy. > > **Cons**: Just a bit expencive. We have seven hotels and we are paying to much each hotels. ----- ### "Good tool, but not essential" — 4.0/5 > **Verified Reviewer** | *16 April 2021* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It's great how easy is to access reviews from all sources and reply to them from the backend. Month-to-month analytics is important for team KPIs. > > **Cons**: We used it for a small hotel (57 rooms) and the yearly price was not high. It helps a lot with work, yet it doesn't bring additional earnings (it is possible to monitoring 3-4 main OTAs with a low number of reviews manually). I'd recommend a tool for bigger properties (it will save a lot of time) ----- ### "Boost your Review Capture" — 4.0/5 > **Ivan** | *14 April 2017* | Hospitality > > **Pros**: System automatically pulls your email from my property management system (cloudbeds) and sends out automatically after departure for response to a self created (if you choose) survey or templates can be applied. > > **Cons**: Be prepared to respond\! > > I recently tried this product and my reviews skyrocketed. It is not your everyday review monitoring service, it actually sends out the surveys and collects all your reviews across the multiple areas where guests may be responding to review requests, such as google, expedia, booking.com etc..It allows one to answer and alerts you daily as to the activity for your property(ies). The dashboard monitors and graphically shows you how one is trending, identifying problem areas. It can also respond directly to the guest as well as the platform from which they have choosen. ----- ### "Muy decepcionado después de años trabajando con Trust You" — 1.0/5 > **Flavio** | *10 June 2021* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Inicialmente había sido sobre todo por precio y luego me había quedado con ellos por pereza en buscar una alternativa. > > **Cons**: El software se ha quedado muy básico si lo comparamos con otras herramientas como Reviewpro > > Después de varios años trabajando con Trust You, hemos terminado nuestra relacion de una forma muy mala. Considerando la situación que ha habido con la pandemia, hemos utilizado el software tan solo 80 días en todo el 2020 y nos han querido facturar el 100%. Luego nos han propuesto "Regalarnos" 3 meses en 2021, exigiendo nuevamente el pago de la cuota al 100% y al parecerme abusivo les he pedido la baja. Al estar afuera de plazo, no la han aceptado y hasta ahora me han enviado una carta por una empresa de gestión de cobros. Así es como tratan sus clientes fieles. ## Links - [View on Capterra](https://www.capterra.com.au/software/158139/trustyou) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data