--- description: Learn more about Kustomer price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kustomer Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Kustomer](/software/158128/kustomer) # Kustomer Canonical: https://www.capterra.com.au/software/158128/kustomer Page: 1 / 4\ Next: [Next page](https://www.capterra.com.au/software/158128/kustomer?page=2) > Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. > > Verdict: Rated **4.7/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Kustomer? Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 80 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kustomer - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 89.00 - **Pricing model**: Per User - **Pricing Details**: Enterprise: $89 per user/month (billed annually) | Ultimate: $139 per user/month (billed annually) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - AI/Machine Learning - Activity Dashboard - Alerts/Escalation - Automated Responses - Automated Routing - CRM - Call Center Management - Call Routing - Chatbot - Communication Management - Contact Management - Customer Database - Customer Experience Management - Customer History - Customer Support - Customisable Branding - Customisable Forms - Customizable Templates - Dashboard - Data Visualization - Email Management - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Knowledge Base Management - Language Detection - Live Chat - Macros/Templated Responses - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Natural Language Processing - Negative Feedback Management - Prioritization - Query Suggestions - Queue Management - Reporting & Statistics - SMS Messaging - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis - Trend Analysis - Visual Analytics - Workflow Automation - Workflow Management ... and 10 more features ## Integrations (74 total) - 8x8 Contact Center - Acuity Scheduling - Ada - Ada - Adobe Commerce - Aircall - Amazon Connect - Amazon Redshift - AskNicely - Assembled - BigCommerce - Bird - Breeze - Calabrio ONE - Calendly ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) - [Chatbot Software](https://www.capterra.com.au/directory/32448/chatbot/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18806 reviews) 4. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Kustomer Review" — 4.0/5 > **Tom** | *14 April 2025* | Gambling & Casinos | Recommendation rating: 7.0/10 > > **Pros**: Easy-to-use great for streamlining communication channels. > > **Cons**: User interface takes getting used to, but is great once familiar. > > Kustomer is a great CRM for unifying communication streams. ----- ### "Great, Affordable Live Chat and Ticket Mgmt Tool" — 5.0/5 > **Charlotte** | *5 August 2026* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Kustomer is easy to use, very customizable, and affordable in comparison to other providers. We use them for live chat, ticketing, and SMS messaging with our customers. > > **Cons**: Kustomer isn't the most widely used software, so occasionally we've run into not being able to easily integrate with all the other platforms we use. However, they connect to the majority of them in a few clicks or with an API Integration. > > Overall, I would highly recommend Kustomer as a CRM / live chat tool. We've been using them for years and our CX team is able to easily manage tickets and route conversations. ----- ### "HIPAA Compliant CRM Platform with Bells and Whistles" — 4.0/5 > **Verified Reviewer** | *1 January 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: HIPAA compliant CRM platform with a reasonable price point. Decent API integrations. > > **Cons**: Certain parts of the API product are difficult to program around. Seems somewhat stagnant in terms of API updates. Web interface can act strange as well as search functionality - directing you to the wrong pages at times. ----- ### "The best application for customer service and CRM" — 5.0/5 > **Natalia Isabel** | *1 February 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: This software allowed us to have more efficient management when attending to our clients, as the platform provides the history of any customer interaction, regardless of the channel they used. This enables multichannel support and more efficient service. > > **Cons**: What I like least is that some advanced features, like advanced automation or detailed reports, are only available in higher-priced plans. However, you can still get a lot of value from the basic plan > > xcellent, I totally recommend it. It allows for better post-sale service, real-time tracking, live chat, automatic response personalization, FAQs—everything you need, this software has it. ----- ### "My all time help desk software." — 5.0/5 > **Gideon** | *28 March 2025* | Media Production | Recommendation rating: 10.0/10 > > **Pros**: Software personalisation capabilities and its overall functionality makes the difference. > > **Cons**: Everything about Kustomer is good I have not experienced issues when using it. > > The software is an easy to use product with very customizable and user friendly dashboard. I rate the software efficacy as 98%. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.com.au/software/158128/kustomer?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/158128/kustomer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data