--- description: Learn more about Gong price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gong Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Inside Sales Software](/directory/30680/inside-sales/software) > [Gong](/software/157969/gong-io) # Gong Canonical: https://www.capterra.com.au/software/157969/gong-io Page: 1 / 24\ Next: [Next page](https://www.capterra.com.au/software/157969/gong-io?page=2) > Cloud-based revenue platform that captures customer interactions, tracks deals, forecasts pipeline, and supports sales coaching. > > Verdict: Rated **4.8/5** by 561 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Gong? Mid-market and enterprise B2B companies across technology, financial services, healthcare, manufacturing, media, telecommunications, and professional services industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 561 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gong - **Location**: San Francisco, US - **Founded**: 2015 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda and 133 more ## Features - AI/Machine Learning - Assessment Management - Automatic Call Distribution - Automatic Transcription - Business Process Automation - CRM - CRM Integration - Call Monitoring - Call Recording - Call Scripting - Call Tracking - Call Transcription - Code-free Development - Collaboration Tools - Communication Management - Contact Management - Conversation Intelligence - Customizable Fields - Dashboard - Email Management - Employee Coaching Tools - Employee Scheduling - Engagement Tracking - Event Triggered Actions - File Transfer - For Call Centers - For Sales Teams/Organizations - Keyword Filtering - Labor Forecasting - Meeting Management - Multi-Channel Communication - Natural Language Processing - Notes Management - Performance Management - Performance Metrics - Pipeline Management - Productivity Analysis - Prospecting Tools - Recording - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Sales Reports - Self-Service Search - Sentiment Analysis - Task Management - Training Management - Trend Analysis - Workflow Automation - Workflow Management ... and 6 more features ## Integrations (41 total) - Actively AI - Agentforce - Calendar Scheduling Software for Teams - ChurnZero - Claude - Clay - CloudTalk - Dust - Dynamics 365 Sales - Five9 - GTM Workspace - Powered by ZoomInfo - Gainsight Customer Success - Glean - GoTo Meeting - Google Workspace ... and 26 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Inside Sales Software](https://www.capterra.com.au/directory/30680/inside-sales/software) ## Related Categories - [Inside Sales Software](https://www.capterra.com.au/directory/30680/inside-sales/software) - [Speech Analytics Software](https://www.capterra.com.au/directory/32258/speech-analytics/software) - [Sales Coaching Software](https://www.capterra.com.au/directory/31333/sales-coaching/software) - [Conversation Intelligence](https://www.capterra.com.au/directory/34395/conversation-intelligence/software) - [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software) ## Alternatives 1. [Fathom](https://www.capterra.com.au/software/1037530/fathom) — 5.0/5 (809 reviews) 2. [Clari](https://www.capterra.com.au/software/194117/wingman) — 4.7/5 (314 reviews) 3. [Outreach](https://www.capterra.com.au/software/159318/outreach) — 4.4/5 (311 reviews) 4. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (891 reviews) 5. [Kixie PowerCall & SMS](https://www.capterra.com.au/software/135636/kixie-powercall) — 4.6/5 (295 reviews) ## Reviews ### "An excellent conversational intelligence tool" — 5.0/5 > **Alex** | *18 March 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: The insights and the AI are so useful in capturing what was discussed on a call. It also feeds into the other areas of the business that are generally starved of prospect and customer feedback. > > **Cons**: Even though we are paying a lot to have Gong there are many features that are hidden behind additional seats eg. Forecasting and Engage. These should be included with our subscription. > > As a product it is the leader. They have a good team too. ----- ### "Gung Ho for Gong.io" — 5.0/5 > **Mai** | *9 March 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Loved Gong.io in support of our stellar sales team\! The AI features helped our team increase forecasting and actual growth\! > > **Cons**: No cons\! Everyone adapted to the platform seamlessly so the adjustment was easy and frictionless\! Everyone was excited to adopt this new tool\! > > Overall, the adoption and implementation of Gong.io was seamless and easy to use. I was thrilled to see how quickly everyone was able to adopt the platform\! ----- ### "Ring the gong(.io)\! Great platform." — 5.0/5 > **connor** | *21 June 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: As is known - gong has become the definitive call recording, insight assistant. What used to be done on other platforms, has now become the bread and butter of gong. A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more. > > **Cons**: I don’t have any massive cons for gong, my biggest thing is I like to do my own call breakdowns and utilize my own AI/tech stack to understand call insight, health, next steps, planning etc. not necessarily a con, as you can use your own in conjunction just a piece I would point out > > Overall it’s a fantastic platform, one that has gripped its niche tightly and continues to expand and push the boundaries it initially set ----- ### "Standard / fine call recording software" — 3.0/5 > **Angie** | *13 February 2026* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: Everyone is familiar with how it works, and it's not too hard to set up for a new rep on the team to get them started. > > **Cons**: Lack of AI features across all call transcripts, the wait on transcription times / upload times, and the frequent product outages. > > It's fine at what it does, and it likely was the best choice for call recording a few years ago but it doesn't seem like that anymore. ----- ### "Amazing B2B Sales Tool" — 5.0/5 > **Darby** | *24 November 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Gong is an amazing tool for sales process management. It has single handedly improved our performance as a sales organization this year, as it allows us to record all of our sales calls and get detailed summaries on where deals stand and allows us to focus on quality conversations, rather than having to take detailed notes during discovery calls, demos, and proposals. > > **Cons**: I wish the AI functionality provided more in-depth summaries, but overall Gong is great and they are consistently updating it. It is nice that it produces call transcripts that I can summarize into detailed notes and know exactly where each of my deals are all the time. > > Overall experience with Gong has been great. We are considering using it for its prospecting functionality too. Call recording functionality is a game-changer. ----- Page: 1 / 24\ Next: [Next page](https://www.capterra.com.au/software/157969/gong-io?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/157969/gong-io) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data