--- description: Learn more about JustCall price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JustCall Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [JustCall](/software/157853/justcall) # JustCall Canonical: https://www.capterra.com.au/software/157853/justcall Page: 1 / 10\ Next: [Next page](https://www.capterra.com.au/software/157853/justcall?page=2) > Never miss a lead or customer call with JustCall's AI-powered communication platform. Voice, SMS, email \& WhatsApp in one place. > > Verdict: Rated **4.1/5** by 224 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JustCall? Built for sales and support teams that rely on high-volume calling and SMS to drive revenue, close deals, follow up consistently, and hit pipeline goals. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 224 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SaaS Labs - **Founded**: 2016 ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Fair usage policy Calling - Includes outbound mobile and landline calls within your selected region, and inbound calls on routes under $0.02/min. - Excludes toll-free, premium-rate, shared service numbers, international calls, call forwards, and Sales Dialer traffic. SMS - Includes messages to numbers in your selected region. - Excludes SMS sent via workflows, bulk campaigns, and CRM automations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Singapore, Spain, United Kingdom, United States ## Features - 2-Way Messaging - Activity Dashboard - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Transcription - CRM - Call Center Management - Call Logging - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transcription - Call Transfer - Caller ID - Campaign Management - Conferencing - Contact Management - Conversation Intelligence - Customizable Reports - Customizable Templates - Dashboard - Data Security - Feedback Management - File Sharing - List Management - Mass Texting - Message Personalization - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - PBX - Performance Management - Power Dialer - Predictive Dialer - Queue Management - Real-Time Chat - Recording - Reporting/Analytics - SIP Trunking - SMS Messaging - Scheduled Messaging - Survey Builder - Survey/Poll Management - Template Management - Third-Party Integrations - Two-Way Audio & Video - VoIP ... and 26 more features ## Integrations (74 total) - ActiveCampaign - Agile CRM - Apollo.io - Appy Pie - Appy Pie Design - Bigin by Zoho CRM - Bitrix24 - Bloobirds - Bullhorn ATS & CRM - Capsule - Clay - Close - Copper - Dataddo - Dropbox Backup ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) ## Related Categories - [Telephony Software](https://www.capterra.com.au/directory/30084/telephony/software) - [Business Phone Systems](https://www.capterra.com.au/directory/31101/business-phone-systems/software) - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) - [SMS Survey Software](https://www.capterra.com.au/directory/32937/sms-survey/software) - [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18785 reviews) 4. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1724 reviews) 5. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3438 reviews) ## Reviews ### "JustCall is not very functional" — 2.0/5 > **Greg** | *12 March 2025* | Mechanical or Industrial Engineering | Recommendation rating: 1.0/10 > > **Pros**: Only positive feature is brings up the name of the contact calling, from the PipeDrive CRM. > > **Cons**: Dial Box size cannot be changed. Obstructs part of my CRM window. > > Slow to respond when asking questions around changing the size of the dialpad box. ----- ### "JC Review KK" — 5.0/5 > **Kerry** | *24 July 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended. > > **Cons**: I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop. > > Overall very good, very few technical issues and is a huge step up from the program I used previously. ----- ### "Avoid Justcall" — 1.0/5 > **Ross** | *14 November 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: the application had a lot of features that are similar to competitors in their industry, These features worked for the most part > > **Cons**: Very aggressive sales process with lacking fulfillment team. They will try to pressure you with their legal team if something doesn't go your way > > We were long time customers of justcall and decided to upgrade our account. After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services. Unethical company and clearly desperate for money, wouldn't trust them ever again and went with a competitor after this experience. ----- ### "User-Friendly JustCall" — 5.0/5 > **Vanessa** | *15 October 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: It's really easy to use for a new user like me. The navigations are smooth and settings are easy to understand. > > **Cons**: It's only when it sometimes lags, but it could be because of my internet connection, too. > > I like how easy it is to use and never had problem with it so far. ----- ### "Efficient and user friendly" — 5.0/5 > **Ana Cecilia** | *24 October 2024* | Construction | Recommendation rating: 9.0/10 > > **Pros**: It's an easy-to-use app that has several communication methods in one place. The call recording feature is also very helpful. > > **Cons**: Sometimes it can be tricky to do 3 way calls, but other than that everything works great. > > It's intuitive. I had no experience using a phone system online or doing customer service, and I could learn how to use it in no time. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.com.au/software/157853/justcall?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/157853/justcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data