ZhenHub

Comments: Overall Zhenhub has really helped my business grow internationally and give me some free time to work on other aspects of my business. The consistent hiccups along the way can feel tiresome, but the great customer support and shipping rates make it worth it.

Pros: Zhenhub has top-notch​ client support. When any problems arise, they are usually extremely quick to respond and solve the issue. Zhenhub's shipping rates are also amazingly low. It has allowed me to grow my business and expand my product to ship to new countries at a great profit margin.

Cons: Although it's​ been overall a good experience, there have been some issues along the way. Connecting with Shopify, in particular, hasn't always been smooth. There have​ also been multiple issues with my product shipping out on time, and being tracked properly. Customer support always fixes it, but it happens enough to be a bit annoying. I also wish there was a better way to handle billing. They charge their clients both the sender and receiver fees for an international money transfer, which I find to be unfair, especially when there are no other options to pay invoices.

Comments: I thought that the shipping cost that I was being quoted previously with a standard carrier was high, so I googled for better options and saw that ZhenHub was highly recommended. I was in a pinch because my manufacturer in China was ready to ship and needed it taken care of ASAP. I called their Hong Kong office and had a quote within minutes that was far better than my previous. They walked me through the website, I gave them my address and they had it in Florida faster and for a better price. They're a reliable resource for my startup and I'll continue to use ZhenHub moving forward.

Pros: Definitely their great customer service. The CEO himself walked me through everything and made sure I was all set. Their costs were also much lower than I was previously quoted. The ease of setting up and executing an order/shipment and it's tracking system were great and the tool is easy to navigate.

Cons: Honestly, it's very well put together. It I'm being the nit-pickiest person I know and had to say something, I'd say that perhaps a button or two could have bold text to stick out more but that is purely cosmetic and I only mention it because there's always something to do in the pursuit of perfection; but it didn't slow me down at all and they're still clear. I'm just used to bold writing on buttons I suppose, and I feel like I "have to put something" *shrugs*

Comments: We were able to automate fulfillment of our online orders accross APAC

Pros: Ease of use, setting things up with our Shopify store front was a breeze.
We got real good support from the team as well, always happy to setup a call to go over things

Cons: Nothing to report really, things went smooth

Comments: I searched around the internet for an inventory and order management system. Many only provided free trials or I had to install the software on my computer. These systems seem to be fairly expensive but luckily I came upon ZhenHub. It was totally free and suited the purposes for my small business. What was great about it, is that I could immediately integrate my Shopify account. Sales Orders and Invoices were auto-generated saving me so much time. All the other cloud-based systems were really expensive especially if they integrated with Shopify. Overall, it's been a great experience so far. I also know they can actually help me with my physical fulfillment as well. I have yet to try this service. But I highly recommend this system.

Pros: It was easy to use and also cloud based so I could access my inventory from anywhere. Integrating with Shopify was a massive bonus.

Pros: Easy set-up, fast and friendly customer support, shipping back-end looks good and is easy to use. Links up well with Shopify and makes shipping a breeze.

Cons: Shipping couriers have endless bureaucracy, but it isn't Zhenhub's fault. More of a pro really, as Zhenhub helps me navigate the terrible bureaucracy of DHL and co.