What Is Dynamics 365?

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.

Who Uses Dynamics 365?

Office 365's plans can accomodate for households, individuals, or even enterprises.

Where can Dynamics 365 be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile)

About the vendor

  • Microsoft
  • Located in Middletown, US
  • Founded in 1975
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 18 others

About the vendor

  • Microsoft
  • Located in Middletown, US
  • Founded in 1975
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 18 others

Dynamics 365 videos and images

Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service
View 4 more
Dynamics 365 video
Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service

Compare Dynamics 365 pricing with similar products

Dynamics 365

USD 50.00/month
Free Version
Free Trial
N/A
Free Version
Free Trial
USD 50.00/month
Free Version
Free Trial

Features of Dynamics 365

  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Asset Lifecycle Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Cash Management
  • Collaboration Tools
  • Consolidation/Roll-Up
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Core Accounting
  • Customer Database
  • Customer Segmentation
  • Customisable Branding
  • Customizable Templates
  • Data Connectors
  • Data Import/Export
  • Data Visualization
  • Dispatch Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Employee Management
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • General Ledger
  • HR Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Management
  • Invoice Creation
  • Invoice Processing
  • KPI Monitoring
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • Lead Segmentation
  • Marketing Automation
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Department/Project
  • Online Invoicing
  • Payroll Management
  • Performance Metrics
  • Profit/Loss Statement
  • Prospecting Tools
  • Purchase Order Management
  • ROI Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Sales Pipeline Management
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Single Page View
  • Spend Management
  • Supplier Management
  • Supply Chain Management
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Warehouse Management
  • Work Order Management
  • Workflow Management

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Reviews of Dynamics 365

Average score

Overall
4.3
Ease of Use
4.0
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mayre W.
Mayre W.
Sales Development Representative in US
Verified LinkedIn User
Computer Software, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

I give points to its ability to mold, due to its dynamism at any level of complexity.

5 2 months ago New

Comments: We have made the most of this product by using it together with an ERP, and in general Dynamics has been vital for tracking prospects and generating and organizing reports; maintaining order and productivity is not easy, but thanks to this type of tools there is always a solution.

Pros:

I like the Fast Track team from Microsoft, the support they offer after sales has been very helpful. Plus it really listens to its customers, solving particular needs. I like having order by being able to gather customers in one place, sending mass notifications, a complete overview, and a good perspective of projects in the portfolio makes taking more accurate and safe directions. This CRM product from Microsoft has definitely raised the potential and will surely be a tool included for the future planning of our goals. Among other benefits it saves me time and also headaches with so many spreadsheets every day, there is less confusion and information is not lost.

Cons:

1 The internal dashboards take a long time to load, this is an aspect that bothers me sometimes. 2 I consider this a minor flaw, the user interface needs to be modernized.

James U.
Financial Advisor in US
Accounting, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Microsoft Dynamics 365 Review

4 4 weeks ago New

Comments: What our organization's overall experience is that all marketing campaign leads are assigned to salespeople who access Microsoft Dynamics CRM and then track and convert them into sales.
Also used for services, indices are active until closed by the server. From lead generation to lead acquisition, everything is managed in Microsoft Dynamics CRM.

Pros:

The completely offline features are what we loved for our Field Service. RESCO's flagship product offers plenty of flexibility and advanced functionality. But in general, it's a good way to empower workers in this space to provide mobility and be able to view tasks, customer records, contact information, and so on completely offline.

Cons:

The product is not ready for release. The development suffers from system malfunctions and important features were removed from the release and roadmap without warning. I was also surprised to ignore non-US international regulatory requirements (currency exchange and management, existing ISO standards, VAT requirements). But what surprised me the most was Microsoft's general ignorance and lack of accountability. Despite many requests, I haven't spoken to anyone who can actually talk about product direction and roadmap. I was sandwiched between disconnected dev teams fixing a critical bug, but they don't seem to be talking to each other.

Shaibu P.
IT and digital marketing in Nigeria
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

A Comprehensive Review of Dynamics 365: What You Need to Know.

3 2 months ago New

Comments: I have been using Dynamics 365 for a while now and it has been a great experience. I love the fact that I can access my data from anywhere and that the system is so user-friendly. The support team is also very helpful and always available to help with any queries that I may have. Overall, I would highly recommend Dynamics 365 to anyone looking for a great CRM system.

Pros:

There are many great things about Dynamics 365, but one of the best features is the ability to customize it to fit your business needs. You can configure Dynamics 365 to work the way you want it to, which makes it a very powerful tool. Additionally, because Dynamics 365 is cloud-based, you can access it from anywhere at any time. This makes it a convenient option for business owners who need to stay connected while on the go.

Cons:

The Dynamics 365 interface can be overwhelming at first. It's not always clear what each icon means or how to access certain functions. Additionally, some of the language can be difficult to understand for people who are not familiar with business software. I also didn't like the way that some of the reports were formatted. It was difficult to find the information that I needed and to export it into a usable format.

Lauren S.
Relationship Manager in US
Financial Services, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Dynamics User - Financial Planning Company

4 2 months ago New

Comments: Overall, I love using the tool, it helps me stay organized with clients and I love that task system for recurring monthly/quarterly/annual items.

Pros:

I like that this software integrates with other Microsoft products - for example it allows us to save emails with the client of a button in Outlook. We were also able to have the software connect with an outside reporting tool so it has really added to consistency and productivity across the organization when it comes to managing clients, client meetings and overall tracking of activity and tasks.

Cons:

I felt the that software has a bit of a learning curve and was not as easily adopting as other tools - we received training, I just feel that the interface is not as intuitive as others but once you get the hang of it, it works great.

Craig S.
Scrum Master in South Africa
Computer Software, 5,001-10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Enterprise capable

5 last month New

Pros:

We spent a year building and configuring our instance. Our team has been able to build a platform that helps our business serve thousands of customers daily and allows the MIE teams to pull meaningful data on each of these activities.

Cons:

It would have to be the library of tools, not included in the license of dynamics. Other apps were needed in addition to the dynamics app. Share point, power bi ect..