Dynamics 365

Dynamics 365

by Microsoft

Who Uses Dynamics 365?

Office 365's plans can accomodate for households, individuals, or even enterprises.

What Is Dynamics 365?

Integrated business management solution that automates financial, customer relationship and supply chain processes.

Dynamics 365 Details

Microsoft

https://dynamics.microsoft.com

Dynamics 365 Cost Overview

Dynamics 365 does not have a free version and does not offer a free trial. Dynamics 365 paid version starts at USD 190.00/month.

Starting Price

USD 190.00/month

Pricing Details

Unified Operations Plan: $190/user/mo Dynamics 365 Plan: $210/user/mo

Free Version

No

Free Trial

No

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Dynamics 365 Features

"What If" Scenarios
Asset Planning
Balance Sheet
Cash Management
Consolidation/Roll-Up
Forecasting
General Ledger
Multi-Company
Multi-Department/Project
Profit/Loss Statement
Version Control

Vendor has not completed this information.

Vendor has not completed this information.

Contact Database
Data Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Lead Verification/Validation
Pipeline Management
Prospecting Tools

Dynamics 365 Reviews

Showing 5 of 3,769 reviews

Overall
4.3/5
Ease of Use
4/5
Customer Service
4.2/5
Features
4.3/5
Value for Money
4.1/5
Ty C.
Lead Business System Analyst
Paper & Forest Products, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 15/11/2019

"Dynamics in a league of it's own"

Comments: I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Pros: I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge. From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Cons: I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

  • Reviewer Source 
  • Reviewed on 15/11/2019
Agnes M.
Technical Engineer
Banking, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 02/03/2020

"Good System for Savings and Credit Coopertaive Societies"

Comments: I loved Dynamics, its ease of implementation and use.

Pros: The system was easy to customize. We were able to add membership modules which captured all the biodata of the Sacco's membership which is roughly 20,000 members. This data could easily be retrieved at a click of a button without buffering or delays. We went ahead and captured passport photos and even digital signatures and ID photocopies of the members and the system did not crash. The reporting module is easy and simple, there are sample reports and we were able to also create so many ad hoc reports without a challenge. The reports we could export to different formats for further analysis out of Dynamics. The Asset management module also worked so well for us, we were able to have all the assets captured into the system and their depreciation done well and on time. We customized the Financial/operations module which captured the Sacco loaning/lending to the members and how they were able to repay the loans on time taking into consideration the loan aging process. Over all this is a good software but it needs some technical know how to customize and tweak areas of interest and you will be able to automate the whole business.

Cons: The software needs some improvement on the financial module. The new IFRS 9 Accounting Standard being implemented by savings and lending cooperative societies require that the data is captured accurately and the reporting is accurate. This is still a challenge.

  • Reviewer Source 
  • Reviewed on 02/03/2020
Verified Reviewer
Capacity Resource Planner
Textiles, 10,001+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 25/06/2020

"Master Planning From Dynamics 365"

Comments: its amazing, no one can compete this software.i am using Master planning AX.its save a lot of time and working load.From business planning to MRP,CRP and supply chain each and every business need is covered.i will suggest every planner to enjoy working on Dynamics 365 Master Planing AX.

Pros: Microsoft Dynamics provide outstanding services in planning and execution.Master planning AX Such a cool and efficient business planning Software.We can plan Meterial,Inventory and capacity as well.
Second best services is manufacuring Execution and controling. i can change day to day business planing by focusing on master production schedule.its give alerts whether production following the business plan or not. Third one its linked to many distributer,we can control supply chain and procurement by interacting through dynamics.

Cons: Its too expensive.
its layout must be better a little bit.
Sometime processing and saving become slow.
interface is not much friendly on mac.
There are too many functions sometime i am confused which funtion is actually i needed.

  • Reviewer Source 
  • Reviewed on 25/06/2020
Julia T.
Marketing CRM Coordinator
Law Practice, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 01/07/2019

"There's Potential"

Comments: We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Pros: I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Cons: When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

  • Reviewer Source 
  • Reviewed on 01/07/2019
Timothy J.
Director of IT
Hospital & Health Care, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 01/02/2020

"Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options"

Comments: I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Pros: The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Cons: With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.

  • Reviewer Source 
  • Reviewed on 01/02/2020