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What Is Dynamics 365?

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.

Who Uses Dynamics 365?

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service

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Reviews of Dynamics 365

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
FARES
FARES
Accoutant in Algeria
Verified LinkedIn User
Food Production, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good experience

5.0 7 months ago

Comments: it is a great app provided by Microsoft to run any business. Being a part of the Microsoft is a huge advantage that will help you to achieve your goals effectively and efficiently

Pros:

It is a great apps that helped us a lot of to maximise our finacial visibility, it is also easy to use

Cons:

some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors

David
Innovation director in Spain
Environmental Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Comprehensive and Scalable Solution for Business Operations

5.0 5 months ago

Comments: My experience with Dynamics 365 has been positive overall. It offers a comprehensive set of tools that effectively streamline business processes and improve visibility across departments. While there’s an initial investment in training and setup, the long-term benefits of increased productivity and interdepartmental collaboration make it a valuable asset for mid-sized to large organizations.

Pros:

What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments straightforward. Dynamics 365 also provides a wide range of modules that cover almost every aspect of business operations—from CRM and sales to supply chain and finance—allowing teams to work within a single platform. Its flexibility and customization options make it adaptable to various industries and specific business needs.

Cons:

One challenge with Dynamics 365 is its steep learning curve. Some users may find the interface complex, especially when first setting up custom modules or workflows. Additionally, the licensing model can be costly, particularly for smaller businesses, as costs can accumulate quickly with additional features or modules.

Verified Reviewer
Verified LinkedIn User
Retail, Self Employed
Used the Software for: Free Trial
Reviewer Source

In my humble experience...

2.0 5 months ago

Comments: I avoid all Apple products, because they admit to creating tech-devices that are designed to force the consumer into routinely purchasing "upgrades"...What an Atrocious dismissal of their corporate responsibility to improve Mother Earth's Environment! Microsoft's continuous auto-updates practically force consumers into using THEIR products/apps - which are far less secure than the Linux/Firefox/Mozilla/Google team. The similarities b/w Apple and Microsoft are that these "updates" often force the consumer to purchase new devices - after their current device is too far "corrupted" to be worth the $$$ for repairs (because they inadvertently downloaded malware). Also, throughout my beginners-level experiences, I have found that Google readily offers updates/tips/step-by-step instructions on how to integrate Google Apps/programs to "play well" w/Microsoft...I have NOT found this information readily provided by Microsoft.

Pros:

My review is for Microsoft products, in general - not specifically "Dynamic 365". I am not very tech-savvy, so when I first started developing my Business Plan, I utilized the Operating System already installed on my laptop, which was Microsoft. As I was/am working alone, I discovered that my lack of tech-knowledge/skills had caused my personal laptop to crash/inadvertently downloaded malware. After the 3rd time that a patient/helpful friend "rescued" my laptop, he informed me he would be installing Linux as my Ops. This was/will continue to be a learning process, but the fact Linux keeps my files/system secure has made a believer out of me. I now advocate for Linux/Firefox/Mozilla/Google - they work well together, and they are operated primarily as non-profits (except Google, obviously). More importantly, NONE of their "updates" have EVER caused my laptop to "crash" or download corrupted malware files.

Cons:

In order to make developing my business website easier on myself, I recently purchased a second laptop w/Microsoft as the Ops. However, I soon realized that Microsoft's "auto-updates" were continuously converting/moving my Google files onto Edge/Onedrive/Microsoft apps. I wasted hours of time "undoing" their "updates", and finally I took the device to my locally-owned computer repair shop. After explaining my frustrations, they immediately understood what I was referring to, and installed "Microsoft Stop" on my device - so far, so good...

Milica
HR Generalist in Canada
Construction, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

User Friendly

4.0 2 months ago

Comments: Positive experience, very user friendly and easy to access data. Since this is a Microsoft product, it's easy to dump data into excel manipulate data to create your own reports.

Pros:

Very easy to customize for a businesses needs.

Cons:

The version we were using was a bit archaic and did not allow the employee to view their employee details in the system.

Regan
Director in Australia
Information Technology & Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The Ever Improving Dynamics

5.0 5 months ago

Comments: I have found through the years my experience to be very positive. If I have ever had any issues the Microsoft customer support have always been quick and mostly good. The improvements to the settings and configuration have been really good, and the whole cloud system is so much quicker than it used to be.

Pros:

Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients.

Cons:

The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts.