--- description: Learn more about Dialfire price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialfire Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Dialfire](/software/156848/dialfire) # Dialfire Canonical: https://www.capterra.com.au/software/156848/dialfire Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/156848/dialfire?page=2) > Easy-to-use, full-featured Call Center Software from the cloud with many advanced features, but no set-up or monthly agent fee > > Verdict: Rated **4.7/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dialfire? Individuals or companies with any number of agents, who are looking for an efficient and solid call center software that scales with their needs and is highly customizable. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 23 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: cloud IT Services - **Location**: Dresden, Germany - **Founded**: 2010 ## Commercial Context - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Usage-based-only with no monthly seat prices. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Portuguese, Spanish - **Available Countries**: Albania, Algeria, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czechia and 66 more ## Features - Agent Interface - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Transcription - Call Transfer - Caller ID - Campaign Management - Chatbot - Computer Telephony Integration - Contact Management - Dashboard - Data Import/Export - IVR - Inbound Call Center - Interaction Tracking - Lead Management - Lead Nurturing - Lead Qualification - List Management - Multi-Channel Communication - Outbound Call Center - Pipeline Management - Power Dialer - Predictive Dialer - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - Third-Party Integrations - VoIP - Voice Mail ## Integrations (10 total) - Dynamics 365 Sales - Firmao CRM - Freshsales - HubSpot CRM - MS Dynamics - Pipedrive - Zapier - Zendesk Sell - Zoho CRM - noCRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) - [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software) - [Call Recording Software](https://www.capterra.com.au/directory/30533/call-recording/software) - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) - [Lead Generation Software](https://www.capterra.com.au/directory/30963/lead-generation/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (314 reviews) 5. [Readymode](https://www.capterra.com.au/software/136728/readymode) — 4.6/5 (136 reviews) ## Reviews ### "Sr Sales Operations Manager" — 4.0/5 > **Marc** | *12 November 2025* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: Dialfire is incredibly flexible. When I think "wow I'd like to try this new development" then 99% of the time Dialfire has a method to deploy this change. As a sales operations manager, this is essential to be able to supply our agents with the required features for them to work as needed. Their support team is A+. I've never had a poor experience with them: they know their tool inside out and you can get very experienced answers very quickly. > > **Cons**: Dialfire has so many hidden features that I really wish were documented\! There are support pages and they can get you fairly far, but SO many really fantastic features just do not have documentation. I've been working with the tool for years and I am still discovering things that can be transformative for our work, yet aren't readily described, so we don't try them, however the support team is superb at helping for bespoke solutions. Really complex implementations are hard if you do not know how to code. This is the cost of such flexibility, so you will likely struggle if you're afraid of coding, if you have a high-complexity use case. That being said, the cost for us is worth it, but coupled with the documentation being outdated/not existing, this does make for a lot of trial-and-error approaches to certain topics, such as complex IVRs or connections to other systems, which are essential for most larger sales teams. The way that contacts are utilised in the backend is also quite hard to deal with (cannot make simultaneous updates to a contact which an agent is currently in a call, as the agent will be locked out of updates, for example). This feels like very dated technology that is a pain to work around. It also feels very dated in the app itself for the interface. Additionally, the lack of localisation for agents in the app too makes it hard to scale to multiple countries speaking different languages. This is something we'll have to tackle soon, and hopefully we can find a solution, but it won't be out of the box. > > Overall, I consider myself fairly expert in Dialfire, so after 3+ years of using it, I am comfortable in the tool but discovering more every day. It's a good tool, we've tried others, but flexibility for our needs is often the killer feature. I really wish certain things were updated (UI, the way contacts are stored/updated, documentation) because then I could recommend it wholeheartedly. If you choose it, you will have a lot of work to go, but it'll be pretty worthwhile in the end. ----- ### "Powerful and support is very helpful to setup." — 5.0/5 > **Jacob** | *7 January 2019* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Features, ease, and support... it does everything we would need and more. > > **Cons**: There is a learning curve... but it is a powerful software to learn. > > Creating and launching call center to rollup up on our leads and sales is an intimidating task. Dial Fire has all the necessary elements so we can run a high volume contact center for a fraction of the costs and setup headaches. The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up. The impact in our business has already become apparent. ----- ### "Outstanding Efficiency with Dialfire" — 5.0/5 > **Zeynel** | *31 December 2022* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: Dialfire has been an invaluable asset to our customer service team. It has allowed us to easily manage large customer outreach campaigns, with its intuitive and user-friendly platform. It also provides a great way to track customer interactions, so that our team can quickly identify and address any customer issues. > > **Cons**: One downside to Dialfire is that it can be difficult to adjust existing campaigns, as it requires a lot of manual work. Additionally, the customer service team has found that the automation features can be a bit finicky. > > Overall, our experience with Dialfire has been positive. We appreciate the ease of use and the ability to quickly manage customer outreach campaigns. ----- ### "Remotodojo on Dialfire" — 4.0/5 > **Cliff Ian** | *18 August 2022* | Outsourcing/Offshoring | Recommendation rating: 9.0/10 > > **Pros**: There are tons to like with Dialfire. First is they have an option where you only pay what functionality you use. In today's time, most of dialers have this premium payment scheme when you only use certain functionalities and I certainly believe that it's a waste of money. > > **Cons**: There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection. Not really a deal breaker. > > It is really convenient as you can just upload your leads in dialfire. You can use excel, csv, and etc. Plus the flexibility it gives when editing the columns and you can just directly call after uploading. Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money. ----- ### "A stable, growing and functional with a great support\!" — 4.0/5 > **Luca** | *1 February 2022* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: Dialfire can be used very flexibly and individually. It allows automation to connect your own processes. > > **Cons**: The administrator should be given more options here. The documentation should be developed a little further and made more understandable. > > Very satisfied. Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee \[SENSITIVE CONTENT\] . \[SENSITIVE CONTENT\] thinks actively and enriches us with fresh ideas and implementation options. A real added value for Dialfire. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/156848/dialfire?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/156848/dialfire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data