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Zoho CRM
What Is Zoho CRM?
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system!
Who Uses Zoho CRM?
Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.
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Zoho CRM
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Reviews of Zoho CRM
Perfect Balance Between Affordability and Benefits, Suitable for any Customer Relations Needs
Comments: Over the years, Zoho CRM has really gained popularity in our organization. It offers a range of benefits at a really affordable price. It has really elevated our sales, marketting and customer service aspects to greater heights. We have been able to maintain our long time clients and attract new one. We can now comfortably say our clinic has grown courtesy of Zoho CRM
Pros:
Zoho CRM is a tool that we have found quite critical in the management of our sales, marketing and customer service aspects of our business. It's setup and implementing process is uncomplicated and comes with a user friendly interface which simplifies the utilization experience. Being a web based app it is compatible with our computers and even available in a mobile app making it's accessibility such a breeze. We have experienced lots of benefits from Zoho CRM. From being able to connect with our customers through the various channels. It provides emailing for easier record keeping of responses from email, calling through the telephony feature that allows us to schedule calls and follow up with clients through calls and social media where we are able to manage our different page profiles and check on clients feedback. Also we are able to segment customers for ease of recording and appointment scheduling. Events management is easy, we are able to invite clients to any events from the customer database. Lastly Zoho CRM perform deep analysis on the different facets of the business and generate reports that help us track progress of the business
Cons:
Honestly Zoho CRM is a blend of lots of benefits. I really have nothing against it
Alternatives Considered:
Zoho CRM helped us greatly expand our sales capabilities
Comments: Zoho CRM has had a major positive effect on expanding our sales operations. With it, we've saved a ton of working hours by automating our repetitive and time consuming tasks. It's also helped us provide a better service by setting up emails to be sent at certain times, or to send emails when our sales people couldn't get to it by a certain time. All in all, it's been an absolute treat for our operations
Pros:
I love the automation aspect of it. We've probably saved two or three people's worth of working hours by automating a lot of our sales processes. We have workflows to send sales emails, run campaigns, set reminders, you name it. It's made everything much more systemitized.
Cons:
The set up process is far from easy. It took us around a couple months to integrate it with everything else, set up custom properties, and educate everyone on using it confidently.
Not My Favorite CRM
Comments: Zoho works for what we need. It doesn't have extra features and is usually pretty slow.
Pros:
I like the different views that I can use to see tickets in Zoho. It is easy to assign tickets and to make internal comments.
Cons:
We aren't able to store a lot of client information in Zoho. I don't know if it's the way our company set it up but it's really hard to search for a client and find what I'm looking for. The templates are slow and not very easy to use.
Alternatives Considered:
Highly recommend Zoho CRM / Zoho one
Comments: Its great. Getting the Zoho One pakage is the way to go which is only $40 per month and gives you over 40 Apps to run your business. and because they all talk to each other, it makes things a bit easier to manage. For example. I was using an Excel spreadsheet for contacts, accounting software for invoices, Excel for expenses, google forms for my forms, zapier for anything that didn't connect to each other, and a couple of other apps to make my business run. The accounting software I was using was $30 a month on its own. so it was worth the change for me.
Pros:
How i was able to capture leads from multiple sources and have them come to the one place. Having the mobile app really helps keeping track of your contacts on the go. Workflow automation saves me a tonne of time every week.
Cons:
The learning curve can be initially overwhelming.
Alternatives Considered:
Effective CRM System
Comments: Very positive! It is much more simple and better designed than some CRMs I have used varying from cheap ones up to higher end custom ones. It offers all the usual functionality and the navigation is simple.
Pros:
Very easy to use compared to other systems I have tried! Easy to integrate, mass update records, export information and access via app.
Cons:
Would prefer stronger integration with Zoho Sites and Bookings to add more functionality in automation but this likely could have been achieved with more technical knowledge.
