--- description: Learn more about Zoho CRM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.com.au/software/155928/zoho-crm Page: 1 / 280\ Next: [Next page](https://www.capterra.com.au/software/155928/zoho-crm?page=2) > CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more. > > Verdict: Rated **4.3/5** by 6968 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho CRM? Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6968 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: USD 14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - AI/Machine Learning - Access Controls/Permissions - Appointment Management - Automated Routing - Business Process Automation - CRM - Calendar Management - Campaign Management - Chat/Messaging - Client Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management - Content Library - Content Management - Customer Activity Tracking - Customer Database - Customer Experience Management - Customer History - Document Management - Donor Management - Drag & Drop - Email Marketing - Engagement Tracking - Feedback Management - For Financial Institutions - For Insurance Industry - Goal Setting/Tracking - Incentive Management - Interaction Tracking - Lead Generation - Live Chat - Loyalty Program - Marketing Automation - Multi-Channel Data Collection - Onboarding - Predictive Analytics - Reporting/Analytics - Rewards Management - Sales Activity Management - Sales Planning - Sales Reports - Search/Filter - Social Promotion - Survey/Poll Management - Surveys & Feedback - Task Management - Visual Analytics - Workflow Configuration ... and 70 more features ## Integrations (69 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... and 54 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) ## Related Categories - [AI Sales Assistant Software](https://www.capterra.com.au/directory/34135/ai-sales-assistant/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) - [Financial CRM Software](https://www.capterra.com.au/directory/30562/financial-crm/software) - [Construction CRM Software](https://www.capterra.com.au/directory/30657/construction-crm/software) - [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.com.au/software/152373/hubspot-crm) — 4.5/5 (4455 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.com.au/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18770 reviews) 4. [Dynamics 365](https://www.capterra.com.au/software/157279/dynamics-365) — 4.4/5 (5817 reviews) 5. [EngageBay CRM](https://www.capterra.com.au/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Reviews ### "Experience in Zoho CRM" — 5.0/5 > **Jake** | *11 August 2025* | Mechanical or Industrial Engineering | Recommendation rating: 8.0/10 > > **Pros**: Zoho CRM offers all the comprehensive features and ease of use. It's easy to create leads in the system, one can monitor all kinds of details and track them. > > **Cons**: It has high learning curve during setup, and customization is one of the most common complaints. There are quick support teams, but better not to call them. > > Zoho CRM gives you the basics to start and as you grow as a company. The support team always was helpful and quick to respond. ----- ### "A great choice for small business" — 4.0/5 > **Verified Reviewer** | *4 March 2026* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team. a great choice for a small - medium organization. > > **Cons**: Heavy customization or integration with other Zoho/third party applications can be difficult and time consuming to implement , making complex workflows difficult to recreate for initial config. There is a lack of AI features compared to other options like Salesforce or Hubspot. > > Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity. ----- ### "Weak Customer Support and After Sales Support" — 1.0/5 > **Philip** | *15 April 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Great features and a good range of interconnected products. This should be great and everyone should sign up but... > > **Cons**: Appalling lack of customer service. Impossible to get a timely or logical response to an obvious problem caused by Zoho. > > I've open multiple tickets over 5 days and got just 1 canned illogical generic response. The customer support is pathetic and non-existence. I've got an IT degree and provided all the info and background to resolve the situation. Zohio is cheap, but don't do it as you're on your own if there is an issue and you just can't get a resolution to even obvious and simple problems. ----- ### "Zoho CRM review" — 5.0/5 > **Beatriz** | *22 September 2025* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Zoho CRM keeps everything organised in one place, from leads to deals, making it easy to track progress and stay on top of clients. > > **Cons**: Zoho CRM is great overall, but switching between menus can be slow at times, which makes the experience less smooth than it should be. > > Overall, I’m satisfied with Zoho CRM. It keeps my work organised, helps me manage clients effectively, and meets my daily business needs. ----- ### "Flexible and Powerful CRM with Room for Smoother Usability" — 3.0/5 > **Orla** | *31 October 2024* | Telecommunications | Recommendation rating: 4.0/10 > > **Pros**: It's easy to customize and quite affordable. Their integrations are quite good also > > **Cons**: Their customer support isn't always great and is limited and takes some time to learn > > Zoho CRM offers a comprehensive and flexible platform with powerful customization options. However, its steep learning curve and occasional performance issues can create initial challenges for new users, particularly those without prior CRM experience. ----- Page: 1 / 280\ Next: [Next page](https://www.capterra.com.au/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data