What Is Zoho CRM?

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Who Uses Zoho CRM?

Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Where can Zoho CRM be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Zoho
  • Founded in 1996
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Bahrain, Brazil, Canada, China and 17 others


Arabic, Chinese, Czech, Danish, Dutch and 15 others

Zoho CRM pricing

Starting Price:

USD 20.00/month
  • Yes, has free trial
  • Yes, has free version

Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at USD 20.00/month.

Pricing plans get a free trial

About the vendor

  • Zoho
  • Founded in 1996
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Bahrain, Brazil, Canada, China and 17 others


Arabic, Chinese, Czech, Danish, Dutch and 15 others

Zoho CRM videos and images

Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies
View 6 more
Zoho CRM video
Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies

Features of Zoho CRM

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Routing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Cataloguing/Categorisation
  • Channel Management
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Social Profiles
  • Customisable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Sales Teams/Organizations
  • For Startups
  • For iPad Devices
  • Forecasting
  • Incentive Management
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Third-Party Integration
  • User Management
  • Visual Analytics
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Alternatives to Zoho CRM

Integrated business management solution that automates financial, customer relationship and supply chain processes.
Over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers. Learn more about HubSpot Marketing Hub
High-end solution designed for effective collaboration, communication, social networking, and workflow and knowledge management. Learn more about Bitrix24
monday.com is a cloud Work OS, where teams run their projects and everyday work, whether they are in the office, home or on-the-go. Learn more about monday.com
SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 20 to 10,000 employees across all industries
Google Workspace is how teams of all sizes connect, create, and collaborate — to drive innovation from any device, and any location.
Sales Hub provides email tracking, prospect database searching, presentation sharing, auto dialer with call recording and logging. Learn more about HubSpot Sales Hub
Insightly CRM is for growing teams that want a flexible, easy-to-use, yet powerful CRM to centralize and manage customer data from the
130,000+ customers in 170 countries use ActiveCampaign to automate their marketing, from contact management to email personalization.

Reviews of Zoho CRM

Average score

Ease of Use
Customer Service
Value for Money

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Researcher in Greece
Verified LinkedIn User
Research, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Resourcful CRM tool for entrepreneurship

5.0 last month New

Comments: Great expirience and It is a good tool to consider for resource management.


The ability of the tool to integrate multiple resourcesful tools that enchange productivity and collaboration.


The tool works best with tools and programs from Zoho, which creates some times compatability problems.

Alternatives Considered: MindMeister, MeisterTask, Harvest, monday.com, Clockify and DeskTime

Reasons for Switching to Zoho CRM: It is a complete suite of services and at the start of the team it is a greate tool.

Associate Manager - Program Management in US
Biotechnology, 5,001-10,000 Employees
Used the Software for: 1+ year
Reviewer Source

A smart tool to mange your CRM data

4.0 3 weeks ago New

Comments: Its a great tool, initially we are much favor of using this platform, but over a period of time, we are not able to work with out Zoho tool. We were dependent on multiple tools to manage our data and the Zoho platform has come as a great support.


The new analytics feature is one of the great option which helps us to visualize the details in a pictorial format like graphs, chart etc. The huge number of customized filed allowed by the platform make us agile in presenting and managing the data. Predefined reports is a plus and it reduce the TAT of creating everything from the scratch.


For some reason, I am not a great fan of new reports creation flow. The old ways of creating the reports has 2 columns and we can chose what we need and what we don't. Now also we have the same concept but in a parent and child flow. May be we are used to the old workflow and it might take for us to get used to the new reports.

Alternatives Considered: Bitrix24

Reasons for Choosing Zoho CRM: When we were using sugar CEM we don't have much features which we get from Zoho.

Switched From: SugarCRM

Reasons for Switching to Zoho CRM: Initially it was free to use, so we chose to go with Zoho CRM

VP Sales in US
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Buy something else

1.0 last month New

Comments: We are tired of stuff breaking and having to troubleshoot on our own. We are actively looking for a replacement.


price is the only pro with zoho CRM at this point, but you get what you pay for, not much!


Support is terrible, product has too many bugs and it seems like it was developed by technical people with no real Business knowledge. They are constantly adding more modules and this make other stuff break. instead of working on new modules they should make the CRM better and bug free. A lot of stuff does not make sense, We use CRM, Desk and campaigns daily and they are NOT as seamless integrated as they should be. zoho mail is useless so we continue to use outlook to manually send emails rather then sending emails from CRM. If a contact opts out of marketing emails (newsletters etc) then you can't email them directly from the CRM. BIG flaw, just one among many many flaws in the software.

Real Estate Agent in South Africa
Real Estate, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Zoho CRM Review for Real Estate

5.0 3 months ago

Comments: I have been using Zoho CRM for four years now, and it has been a rewarding journey. We seen our sales increase, customer satisfaction is at a high and we are able to measure employee performance which is used for informed interventions.


In my view, Zoho CRM is the most effective and flexible CRM I have used yet, considering that I use it at work and in my own business. As an Agent working in a mid-sized agency, it was easy for us to set it up for our agency because Zoho also provides a how-to guide. The features we have set up include but are not limited to: Automating email campaigns for new and existing leads and maintaining relationships with our long-time clients for repeat business. We are able to integrate WordPress Forms (Elementor API through Zoho Flow), Facebook, Twitter, LinkedIn and Google My Business using Zoho Social. Managing Leads and Clients and setting automated reminders when a contact has not been touched for a certain period. Allow being able to view and track a contact's activities on the timeline. Not forgetting the overall collaborative ability to centrally manage all contacts as a team. Making sure that all potential business can be attended to if a colleague is not available for one reason or another.


As much as I love Zoho CRM, these are its limitations and areas of improvement: Zoho CRM needs to provide options on Graphic User Interfaces. As a visual person, that is really important, and I might not be alone. You are not even able to change the fonts. A user is not able to convert a client back to leads, unless they recapture the contact as a lead, export multiple clients and import them leads or write and run a Deluge script. This feature must come standard. Zoho CRM is a powerful app if you lack intent you will find yourself overwhelmed and unable to set it up for your business.

Alternatives Considered: Odoo and HubSpot CRM

Reasons for Choosing Zoho CRM: AppTivo lacked flexibility and features I considered critical.

Switched From: Apptivo

Reasons for Switching to Zoho CRM: Flexibility and cost.

IT Manager in Bangladesh
Automotive, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

What I love about Zoho? It's really easy to use and very helpful software for business holder

5.0 4 weeks ago New

Comments: Zoho help us alots to keep all our account data and customer information. It's quite easy to use. I love there feature and there reporting system mostly.


I love Zoho CRM . I am using there apps since last 2 years. Simple to use and keep all data. Most important thing we can create filtered report from Zoho CRM. Another important thing is we can create products coasting system which is really useful to know that how much we expensed on this product and how much we get


I would say everything is fine but yes they can follow other software to improve more and add other facilities. Such as adding payroll in there Accounting system so people who is looking for payroll system then can use accounting system together.