15 years helping Australian businesses
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ShipStation
What Is ShipStation?
Shipping & order web app connected to 150+ carriers, marketplaces/shopping carts & more. Automate tasks & batch print labels with ease.
Who Uses ShipStation?
ShipStation is a web-based shipping software that was designed for the multi-channel merchant. Anyone who sells on multiple platforms (eBay, Amazon, etc.) & ships physical goods can save time & money.
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Reviews of ShipStation
Alternatives Considered:
The solution I've been searching for
Comments: I have found the customer support to be more than excellent and that it is included within the 30-day trial period. Special mention to my customer support agent, [sensitive content hidden]. His knowledge of the system and platford is very good, as is his attitude and patience.
Pros:
The user interface, the dashboard and ease of the settings.
Cons:
Can't think of any. Keep up the great work
Alternatives Considered:
Best in class order management, but inventory management is flawed
Comments: Positive. I've tried numerous competitors, but keep coming back to shipstation for just doing the business of shipping things flawlessly. If they would add inventory syncing and kitting/bundling, this product would be literal perfection.
Pros:
The workflows, batching, labelling, general UI and UX and the user-centric engineering make it obvious this was designed by product managers who have done ecommerce, rather than their competitors who are software engineers first and have no clue what store owners actually want.
Cons:
The inventory managenet is one way; anything you sell on any channel will decrement Shipstation's inventpry, but it won't then push the new stock count out to connected stores. Also therefore no support for kitting and bundling. They recommend you check out other integration partners but most of those cost 300+ per month which is 6x what I'm paying for Shipstation. They have competitors who offer these features free or cheap, but the competitors lack in the order/shipping management features.
Alternatives Considered:
Very poor software design and way of doing business
Comments: Very poor experience. Never could get the right answers from support either. Seems like a company that really doesn't care about small businesses and customer support.
Pros:
It was a way to print shipping labels in one place for multiple carriers.
Cons:
They made you prepay for labels in certain $ increments before you could print labels, so you always have money tied up hoping to be able to use it sometime. Will only be able to ship FedEx and UPS if you have current account with them and can get the software to work together with your existing account. Not very user friendly compared to Pirate Ship.
Stores and order management
Comments: I find it easy to use and a great way to have all of your marketplaces centralized to assist your shipping team or your customers, we have various ways to locate an order and edit it to our needs.
Pros:
Once you do your basic set up you can start to keep track of your orders and for a long time, we can go back and edit orders from years back in case something new pops up with customer service
Cons:
Since it is a web page it can fail and make your process stop.Sometimes the cache on your account makes it slow to check on order if you have high volume (customer support can assist on this).now that they are testing their new look sometims old SS can be hard to work and you ahve to go to the new look, and viceversa.
Alternatives Considered:
Good Platform to work on your e-commerce orders.
Comments: Works great to get all your orders fulfilled. We are very satisfied with that aspect. We do not intend to change away from it.
Pros:
The easy to gather all the orders from different selling channels into one tool. No extra entering of shipping information and I like how it does verify all your addresses.
Cons:
The Magento Module has issues. Live Rates do not just transfer from Shipstation to the website. It ends up being $0 for shipping that gets charged to our customers. I had to deactivate that functionality.
