Freshsales

Freshsales - CRM for the startup of tomorrow

Comments: Overall Freshsales is a great CRM tool for a new startup to base its sales department.

Pros:

It has a great feature list. Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a very easy to use platform.

Cons:

The pricing for Freshsales has to be revised as per Indian Geography. Also some basic features like Campaign Management for automated outreach is not present.

Outstanding Sales CRM

Comments: Freshsales is helping our business grow and spread our product to new lucky customers

Pros:

The integration process was quick and seamless. This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much more.

Cons:

If FreshSales can be integrated with AI tools such as Vonage AI and ChatGPT that would be the greatest software package one can dream of.

Freshsales. Fresh start.

Comments: This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time.

Pros:

Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive!

Cons:

As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday.

Freshsales has gained the insights of food retail managers.

Comments: Despite the challenges with reporting, my overall experience with Freshsales has been positive. The platform has effectively streamlined our sales processes, from capturing leads to closing deals. The centralized contact management system ensures that all customer interactions are logged and easily accessible, greatly improving our team’s collaboration and efficiency. The user interface is clean and easy to navigate, making it user-friendly for our team. The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business.

Pros:

As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful. The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort. Freddy AI’s predictive insights have notably enhanced our conversion rates, which is crucial for our growth.

Cons:

However, the complexity of the reporting and analysis tools was a significant drawback. Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills. This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.

Meyann Fresh sales review

Comments: My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process

Pros:

Pricing, it's affordable and convient for buyers

Cons:

My least like about Fresh sales is the part of trying hard to convince the buyer to put their money in, I believe the value of the product should be able to be convincing that it will solve the needs of the buyer

Professional experience on working with freshsales

Comments: I worked with builder.ai where in a lot of customers used to come in for applications which can be customised. Tracking such leads was done through freshsales. We were able to successfully get a lot of leads using this tool

Pros:

Since the company I was working with was very much into building customer relationships, this product proved beneficial. Tracking customer records is the best part about it

Cons:

After sales, customer support is not very extensive. Hence maintenance of long term relationships may hamper

A new innovative tool for your CRM needs

Pros:

1. Customized design for clients 2. Great interface 3. Excellent dashboard 4. Helpful product team

Cons:

1. A bit expensive 2. Not mobile friendly

Great CRM for Start Ups

Pros:

It was very easy to implement. We setup email sequences quickly and starting automating sales tasks in just a few minutes.

Cons:

The only issue I have had is I like to export our contacts and conduct my own reporting in Excel. It’s difficult to export contacts and you are limited to the amount of times you can export a day and you don’t have the ability to filter who is exported.

Deeply regret signing up for Freshsales

Comments: I have never experienced customer service THIS bad before. Total and complete incompetence. We have been using Freshsales for about a year, and it's been nothing but glitchy and problematic. NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem. Their customer support chat will fail mid-conversation, and then the whole chat history is lost. This has wasted HOURS of my valuable time and cost our business money. Freshworks' support team does not have any clue what they are talking about. In the rare chance you *can* get in touch with them, their "solutions" do not work, and when I show them how/why it doesn't work, they don't believe me. It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake.

Pros:

Right now, their lack of customer service is canceling out any benefits Freshsales might have had.

Cons:

Glitchy program and TERRIBLE customer service.

A Game-Changer for Sales Teams

Pros:

Freshsales offers several features that stand out positively: 1. **User-Friendly Interface**: The platform is intuitive and easy to navigate, making it accessible for users of all skill levels. 2. **Lead Management**: Freshsales provides robust tools for managing leads, including customizable pipelines and automated workflows that streamline the sales process.

Cons:

Affordable Pricing**: Compared to other CRM solutions, Freshsales often provides a competitive pricing structure, making it a cost-effective choice for many businesses.

FreshSales: An extensive CRM for all your needs

Comments: I am almost content using Freshsales as all of the parts to my sales cycle can be tracked at one place and also I can just remain on one software throughout the day unless I am prospecting so it makes things very efficient and saves a lot of time. Also, helps me to create a workflow according to my preferences.

Pros:

Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep a track of anything and everything throughout the software and also see every individual's progress to further see the projection of organization's upcoming revenue that can be generated.

Cons:

Notifications although automated can sometimes be delayed.

Freshsales

Comments: The tool we were previously using did not have the option to create deals and manage your revenue generation and pipeline, but ever since we have shifted to freshsales, that problem has disappeared. Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the process of sales and pipeline management. Other than that we can also create tasks and meetings on the dashboard, but now we have an all one in solution for all of this, thanks to freshsales.

Pros:

The interface is really good and the software is very easy to use. You can also run campaigns and sequences on your contacts with freshsales. Deals and pipeline management is very good and you can create all kinds of reports to keep track of everything.

Cons:

The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult. Other than that, there is a monthly limit of only 1000 marketing emails in a month which seems rather wrong and to increase that, you have to pay extra which is a lot.

Best high end software for sales manager and their team working in startups

Comments: There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

Pros:

I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.

Cons:

I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

all most all the competing CRM providers cannot match the price and features that Freas sales proved

Comments: Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM

Pros:

the one feature that caught my eye was the sales automation tool, which made my life and my team's life better in all ways; we saw a 10% growth through Freashsales alone; our team considers Freshsales CRMas a fellow employee who does Automations.

Cons:

I would like more options in the sales sequence in the feature, like doing a trial run, getting custom dates on when it should run, etc.

Freshsales review by Nick Chambers

Comments: Managing email campgins in a personalised and professional way. Keeping track of and updating changes in circumstances to our correspondents in real time. Filtering contacts according to specific criteria.

Pros:

The customer support - without it we could not have implemented and continue to find new ways of applying it to manage our relationships and grow our business

Cons:

That you cannot create a list of contacts to email straight from your inbox. We often need to send semi standardises responses to several contacts awaiting a reply. At the moment it is not possibe to select and set them up for a bulk email. This would save us a lot of time if you created this very simple feature.

Creates unrivalled efficiency for the team.

Comments: As previously mentioned, genuinely outstanding.

Pros:

Outstanding software. Having everything needed in place, all lead tracking, lead generation, marketing and calls, really does the 360 feel freshworks are aiming towards. Customer support is unrivalled across all other software we have used previously. I would go as far as saying it’s better than any software or saas support I have come across.

Cons:

Having too many features to implement quickly!

Good sales and marketing CRM

Comments: It's fine overall but earlier support was good and now it's difficult to get a hold of rep.

Pros:

It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website.

Cons:

The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one.

Freshsales is Awesome

Comments: Amazing!

Pros:

The ability to have automation, a place to track sales, pipelines, accounts, contacts, etc has been extremely helpful for our company and to be successful in marketing, increase name recognition, and focus on building relationships with customers rather the mundane things. Also the customization is great. Keep up the great work Freshsales!

Cons:

Better FAQ's that help teach about how workflows and journeys work.

Great fit for SMBs looking for their first professional CRM

Comments: This a cloud-based CRM that includes many features and very useful thinking to turn this solution into a key element of the sales team

Pros:

Freshsales is a great tool to start a good CRM effort, it has a lot of useful features that make it a good fit for those starting a professional sales team

Cons:

The main thing doesn't work for us on this was the problem integrating with our ERP and we ended to move to a CRM already integrated with our ERP

Review for Freshsales

Pros:

The feature of Marketing Automation & Sales sequences are very good. I can modify it according to my convenience. I can create many journeys that can run simultaneously.

Cons:

Sometimes, customer support takes a lot of time to solve the queries.

A very good and easy to use platform

Pros:

It's easy to set up and use and it's self explanatory, rarely we have to contact your support team.

Cons:

There is not a particular thing I've disliked so far.

Freshsales Review

Pros:

The software is user friendly. The how to videos are great references.

Cons:

Have not explored everything yet to determine this.

My Freshsales Pros and Cons

Comments: My overall Freshsales experience has been excellent. It is simple to use, has a wide range of features, and provides excellent customer service.

Pros:

What I liked best about Freshsales was its simple user interface and comprehensive set of features for managing customer relationships and tracking sales progress.

Cons:

The fact that Freshsales is a subscription-based service, which can be expensive depending on the number of users, is my least favorite feature.

Feels like a breath of fresh air

Comments: I had a great experience and it has made my life easy ever since I started using it.

Pros:

The product is not bloated like most CRMs. It is very user-friendly and it has a left navigation panel that just lets navigating to any page easily and is very user friendly.

Cons:

Would be great if it can be integrated with more softwares so there are a lot of options for customers.

Legitimately the Worst CRM I've Ever Used

Comments: Our experiences have been lots of problems, no solutions.

Pros:

They always remember to say "thank you for your patience" when telling us our support tickets haven't been resolved yet.

Cons:

Off the top of my head: The program will randomly delete calendar events, sending cancellations to prospects but not alerting the user. Multiple meetings were missed because of this. It's been 3 months since we reported it and no fix has been offered. Subsequently all the calendaring has to be done manually. The email editor will randomly delete the line ahead when hitting the backspace key or the space behind when hitting the delete key. To make it interesting it will sometimes do nothing when you hit either key. We have a report in the system showing overdue tasks. This report keeps pulling tasks that have actually been deleted from the system. There's no way to clean up the reports because you can't access the deleted tasks they are listing. We just switched credit cards for the account because the previous was expiring. This came at the same time that they've extended us a credit because of all the problems we've had with the system. The result is that the invoice due is less than the minimum charge level on the card ($0.01 due, $0.50 card minimum). As a result they haven't been able to add the card and we keep getting a banner stating access is cut off in 2 days. They've stated this has been fixed but the banner is still there. Those are just a few things... did I mention that if you take notes in the Notes section of a Calendar event the system will randomly forward those to the other party? Found out about that one the hard way...