---
description: Learn more about Cross-CX price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cross-CX Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Cross-CX](/software/154612/cross-crm)

# Cross-CX

Canonical: https://www.capterra.com.au/software/154612/cross-crm

> Enables direct connectivity to all major CRM \& CC platforms and eases reporting \& all media monitoring of interactions.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Cross-CX?

Companies with a large number of customer interactions and CRM Outsourcers

## About the vendor

- **Company**: CUSTOMER SQUARE
- **Location**: PARIS, France
- **Founded**: 2008

## Commercial Context

- **Starting Price**: USD 45.00
- **Pricing model**: Per Feature
- **Pricing Details**: Contact Customer Square for detailed pricing information.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, Spanish
- **Available Countries**: France

## Features

- Computer Telephony Integration
- Dashboard
- Data Visualization
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [CXone Mpower](https://www.capterra.com.au/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
4. [Genesys Cloud CX](https://www.capterra.com.au/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
5. [Convoso](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/154612/cross-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/154612/CROSS-CRM/> |
| en-AE | <https://www.capterra.ae/software/154612/cross-crm> |
| en-AU | <https://www.capterra.com.au/software/154612/cross-crm> |
| en-CA | <https://www.capterra.ca/software/154612/cross-crm> |
| en-GB | <https://www.capterra.co.uk/software/154612/cross-crm> |
| en-IE | <https://www.capterra.ie/software/154612/cross-crm> |
| en-IL | <https://www.capterra.co.il/software/154612/cross-crm> |
| en-IN | <https://www.capterra.in/software/154612/cross-crm> |
| en-NZ | <https://www.capterra.co.nz/software/154612/cross-crm> |
| en-SG | <https://www.capterra.com.sg/software/154612/cross-crm> |
| en-ZA | <https://www.capterra.co.za/software/154612/cross-crm> |
| fr | <https://www.capterra.fr/software/154612/cross-crm> |
| fr-BE | <https://fr.capterra.be/software/154612/cross-crm> |
| fr-CA | <https://fr.capterra.ca/software/154612/cross-crm> |
| fr-LU | <https://www.capterra.lu/software/154612/cross-crm> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Cross-CX","description":"Enables direct connectivity to all major CRM &amp; CC platforms and eases reporting &amp; all media monitoring and quality minitoring of interactions.","url":"https://www.capterra.com.au/software/154612/cross-crm","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/154612/cross-crm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"offers":{"price":"45","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.com.au/software/154612/cross-crm#faqs","mainEntity":[{"name":"What Is Cross-CX?","@type":"Question","acceptedAnswer":{"text":"Enables direct connectivity to all major CRM & CC platforms and eases reporting & all media monitoring and quality minitoring of interactions.","@type":"Answer"}},{"name":"Who Uses Cross-CX?","@type":"Question","acceptedAnswer":{"text":"Companies with a large number of customer interactions and CRM Outsourcers","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"Cross-CX","position":3,"item":"/software/154612/cross-crm","@type":"ListItem"}],"@id":"https://www.capterra.com.au/software/154612/cross-crm#breadcrumblist"}]}
</script>