--- description: Learn more about Keela price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Keela Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Nonprofit Software](/directory/30805/nonprofit/software) > [Keela](/software/154358/keela) # Keela Canonical: https://www.capterra.com.au/software/154358/keela Page: 1 / 14\ Next: [Next page](https://www.capterra.com.au/software/154358/keela?page=2) > Keela is a fundraising CRM that unifies fundraising and donor communications. > > Verdict: Rated **4.3/5** by 314 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Keela? Keela is the ultimate donor management \& fundraising platform for nonprofits looking to grow. From valuable donor insights to effortless automation, it’s ideal for nonprofits looking to raise more\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 314 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aplos - **Location**: Fresno, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: USD 160.00 - **Pricing model**: Usage Based - **Pricing Details**: Keela offers tiered pricing plans based on the number of contacts managed. Pricing is displayed in US Dollars (USD). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United States ## Features - Accounting - Activity Dashboard - Approval Process Control - CRM - Calendar Management - Campaign Management - Collaboration Tools - Communication Management - Contact Management - Customizable Templates - Donor Management - Email Marketing - Forms Management - Fundraising Management - Grant Management - Member Database - Membership Management - Mobile Giving - Online Giving - Payment Processing - Pledge Management - Receipt Management - Recurring Giving - Registration Management - Reminders - Reporting & Statistics - Resource Allocation & Planning - Task Management ## Integrations (10 total) - Aplos - BitPay - Eventbrite - Gmail - PayPal - QuickBooks Online - Raisely - Stripe - Xero - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Nonprofit Software](https://www.capterra.com.au/directory/30805/nonprofit/software) ## Related Categories - [Nonprofit Software](https://www.capterra.com.au/directory/30805/nonprofit/software) - [Fundraising Software](https://www.capterra.com.au/directory/20047/fundraising/software) - [Donation Management Software](https://www.capterra.com.au/directory/30548/donation-management/software) - [Nonprofit CRM Software](https://www.capterra.com.au/directory/31515/nonprofit-crm/software) - [Nonprofit Project Management Software](https://www.capterra.com.au/directory/32439/project-management-software-for-nonprofits/software) ## Alternatives 1. [Donorbox](https://www.capterra.com.au/software/156860/donorbox) — 4.8/5 (631 reviews) 2. [DonorPerfect](https://www.capterra.com.au/software/2698/donorperfect-fundraising-software) — 4.5/5 (1482 reviews) 3. [Givebutter](https://www.capterra.com.au/software/172048/givebutter) — 4.8/5 (872 reviews) 4. [Zeffy](https://www.capterra.com.au/software/220131/zeffy) — 4.8/5 (497 reviews) 5. [Bonterra Network for Good](https://www.capterra.com.au/software/111128/bonterra-guided-fundraising) — 4.6/5 (938 reviews) ## Reviews ### "A good basic donor management platform" — 3.0/5 > **Roz** | *20 May 2026* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: The Keela platform is generally very effective and user-friendly. It covers the core requirements of a donor management platform without being too complex or requiring plug-ins and add-ons. > > **Cons**: We have consistently experienced delays in communication and actioning of requests by the Keela team. As of today our organisation has 3 support tickets open for multiple working days, and there has been no communication about any of these. The development team have been kind enough to work on a new way to create customer segments - but have stated that we need to rebuild all of our existing segments ourselves. This is a poor user experience, and does not encourage us to use the segmentation tool, in case it is deprecated again in future. We would also love to have the ability to build customised reporting, instead of only having a dozen pre-sets to choose from. This would elevate and increase our usage of Keela. I would recommend the Keela team review the way support requests are being triaged and see if there is a way to improve this. If that is not feasible, consider adding the most common requests into Keela as a functionality. For example - we would be happy to do bulk management of transactions - but as this functionality has been removed from Keela, we have to wait for the team to action those tasks. Our organisation is understanding and patient, so it is the lack of any communication with ongoing requests that frustrates us, as we have no idea what to expect. > > Our experience with Keela has been mixed. The actual functionality of the tool covers 80% of what we need, which we consider good. Because the support team is very slow to respond, this unfortunately counteracts the effectiveness of Keela as a donor management platform. It is also difficult to connect between Australia and Canada, because the time zones are so different, and we are unable to call the support team during our own working hours. We acknowledge this presents a challenge with regards to communication. It would be great if we could receive a basic written update on our open support tickets, once or twice a week. ----- ### "Great CRM for a small nonprofit team" — 5.0/5 > **Jacquie** | *26 May 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Keela has been a fantastic tool for the Australian Pet Welfare Foundation. As a small nonprofit, we need systems that are easy to use, reliable, and help us stay connected with our supporters. Keela has made donor management, reporting, and email campaigns really intuitive and easy to use. The integrations with our other programs are also extremely helpful and have made our workflows much smoother. Most importantly, Keela’s customer support is exceptional -the team is responsive, helpful, and genuinely supportive whenever we need assistance. Overall, Keela has been a great fit for our organisation and has helped us work more efficiently while staying focused on our mission. > > **Cons**: Cost of automation options limiting, given we do not have additional funds to support this at the moment. > > We are very happy with capability and level of support. Would just like more money so we can implement more benefits\! ----- ### "My Keela Experience" — 4.0/5 > **Blakeley** | *26 May 2026* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: The interface is easy to use and understand. It is easy and faster to run reports and import information I need. It is also great for email campaigns. We were weary about switching all our communication to Keela, but it has done well for us. > > **Cons**: I do not like how I can not go back to the page I was previously on. On my donor management it always sends me to the beginning. I often have to open another tab to continue working. > > The overall experience has been great. We are able to do things we need to do. I love the forms section and communications to keep everything in one database. The donor management keeps everything where I need it. It does have trouble merging contacts and I often have to go in and manual do that. ----- ### "Functionality Needs Improvement" — 3.0/5 > **Stephanie** | *19 May 2026* | Mental Health Care | Recommendation rating: 3.0/10 > > **Pros**: The integration with stripe and ease of creating the donation landing page for our website and the communications to donor. > > **Cons**: Running reports is clunky and not user friendly. There are too many steps to take to get layered data based on the fields I am needing. > > I have all the basic skills to run reports and get the information needed but wish the interface was more user friendly and easier to use. I don't want to have to download every time I need raw, shareable data. ----- ### "Great CRM for Non-Profits" — 5.0/5 > **Mayra** | *2 June 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Keela is that is easy to administer. The more you use it the CRM works seamlessly. All parts talk to each other and this help keep data in one place and manage important areas for my nonprofit. > > **Cons**: Keela works intuitively, the only area I would say I like the least is segmenting donors. I wish there was a faster way (such as batching donors) rather than inputting them one by one when segmenting. > > My overall experience has been an easy integration in learning the system. How everything works and flows. ----- Page: 1 / 14\ Next: [Next page](https://www.capterra.com.au/software/154358/keela?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/154358/keela) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data