--- description: Learn more about Keela price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Keela Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Nonprofit Software](/directory/30805/nonprofit/software) > [Keela](/software/154358/keela) # Keela Canonical: https://www.capterra.com.au/software/154358/keela Page: 1 / 14\ Next: [Next page](https://www.capterra.com.au/software/154358/keela?page=2) > Keela is a fundraising CRM that unifies fundraising and donor communications. > > Verdict: Rated **4.3/5** by 314 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Keela? Keela is the ultimate donor management \& fundraising platform for nonprofits looking to grow. From valuable donor insights to effortless automation, it’s ideal for nonprofits looking to raise more\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 314 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aplos - **Location**: Fresno, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: USD 160.00 - **Pricing model**: Usage Based - **Pricing Details**: Keela offers tiered pricing plans based on the number of contacts managed. Pricing is displayed in US Dollars (USD). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Accounting - Activity Dashboard - Approval Process Control - CRM - Calendar Management - Campaign Management - Collaboration Tools - Communication Management - Contact Management - Customizable Templates - Donor Management - Email Marketing - Forms Management - Fundraising Management - Grant Management - Member Database - Membership Management - Mobile Giving - Online Giving - Payment Processing - Pledge Management - Receipt Management - Recurring Giving - Registration Management - Reporting & Statistics - Resource Allocation & Planning - Task Management ## Integrations (11 total) - Aplos - BitPay - Eventbrite - Gmail - Mailchimp - PayPal - QuickBooks Online - Raisely - Stripe - Xero - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Nonprofit Software](https://www.capterra.com.au/directory/30805/nonprofit/software) ## Related Categories - [Nonprofit Software](https://www.capterra.com.au/directory/30805/nonprofit/software) - [Fundraising Software](https://www.capterra.com.au/directory/20047/fundraising/software) - [Donation Management Software](https://www.capterra.com.au/directory/30548/donation-management/software) - [Nonprofit CRM Software](https://www.capterra.com.au/directory/31515/nonprofit-crm/software) - [Nonprofit Project Management Software](https://www.capterra.com.au/directory/32439/project-management-software-for-nonprofits/software) ## Alternatives 1. [DonorPerfect](https://www.capterra.com.au/software/2698/donorperfect-fundraising-software) — 4.5/5 (1438 reviews) 2. [Givebutter](https://www.capterra.com.au/software/172048/givebutter) — 4.8/5 (872 reviews) 3. [Neon CRM](https://www.capterra.com.au/software/102088/neoncrm) — 4.3/5 (619 reviews) 4. [Bloomerang](https://www.capterra.com.au/software/131207/bloomerang) — 4.7/5 (1287 reviews) 5. [Bonterra Network for Good](https://www.capterra.com.au/software/111128/bonterra-guided-fundraising) — 4.6/5 (937 reviews) ## Reviews ### "A good basic donor management platform" — 3.0/5 > **Roz** | *20 May 2026* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: The Keela platform is generally very effective and user-friendly. It covers the core requirements of a donor management platform without being too complex or requiring plug-ins and add-ons. > > **Cons**: We have consistently experienced delays in communication and actioning of requests by the Keela team. As of today our organisation has 3 support tickets open for multiple working days, and there has been no communication about any of these. The development team have been kind enough to work on a new way to create customer segments - but have stated that we need to rebuild all of our existing segments ourselves. This is a poor user experience, and does not encourage us to use the segmentation tool, in case it is deprecated again in future. We would also love to have the ability to build customised reporting, instead of only having a dozen pre-sets to choose from. This would elevate and increase our usage of Keela. I would recommend the Keela team review the way support requests are being triaged and see if there is a way to improve this. If that is not feasible, consider adding the most common requests into Keela as a functionality. For example - we would be happy to do bulk management of transactions - but as this functionality has been removed from Keela, we have to wait for the team to action those tasks. Our organisation is understanding and patient, so it is the lack of any communication with ongoing requests that frustrates us, as we have no idea what to expect. > > Our experience with Keela has been mixed. The actual functionality of the tool covers 80% of what we need, which we consider good. Because the support team is very slow to respond, this unfortunately counteracts the effectiveness of Keela as a donor management platform. It is also difficult to connect between Australia and Canada, because the time zones are so different, and we are unable to call the support team during our own working hours. We acknowledge this presents a challenge with regards to communication. It would be great if we could receive a basic written update on our open support tickets, once or twice a week. ----- ### "Great CRM for a small nonprofit team" — 5.0/5 > **Jacquie** | *26 May 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Keela has been a fantastic tool for the Australian Pet Welfare Foundation. As a small nonprofit, we need systems that are easy to use, reliable, and help us stay connected with our supporters. Keela has made donor management, reporting, and email campaigns really intuitive and easy to use. The integrations with our other programs are also extremely helpful and have made our workflows much smoother. Most importantly, Keela’s customer support is exceptional -the team is responsive, helpful, and genuinely supportive whenever we need assistance. Overall, Keela has been a great fit for our organisation and has helped us work more efficiently while staying focused on our mission. > > **Cons**: Cost of automation options limiting, given we do not have additional funds to support this at the moment. > > We are very happy with capability and level of support. Would just like more money so we can implement more benefits\! ----- ### "Keela is robust and user friendly\!" — 5.0/5 > **Brian** | *26 May 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Keela has a very user friendly interface and a robust set of donor management tools. We like that there is some AI integrated with the software to help us identify areas where we can improve. > > **Cons**: Our experience so far has been great and we do not have any complaints. The entire team at Keela that we have interacted with has been very helpful. > > Keela has allowed us to integrate our donor management with our accounting software to create a much more seamless financial management process. We love the robust tools that Keela offers us to track our donations, communicate with our donors, and pull custom reports for our Board and Executive team. We switched to Keela from Blackbaud and the experience has been so refreshing and at a much better price. ----- ### "Great Platform, Extremely Disappointing Support Experience" — 1.0/5 > **Cody** | *2 June 2026* | Nonprofit Organization Management | Recommendation rating: 0.0/10 > > **Pros**: The Keela platform itself is incredibly well designed, modern, and easy to use. The interface is clean, intuitive, and much more user friendly than many other donor management systems we explored. Features are laid out in a way that makes day-to-day tasks simple to navigate, and the overall system appears to have a lot of potential for nonprofits looking for a streamlined CRM solution. > > **Cons**: Unfortunately, the staff support and migration experience became the weakest part of the process. Communication was inconsistent, timelines were missed, and serious concerns regarding missing donor data were not handled with the urgency or accountability we expected after investing significant time and money into the transition. > > Extremely disappointing experience with Keela. After spending thousands of dollars, including additional import fees, and investing over two months into the migration process, we are still uncovering hundreds of missing donation records. As a non-profit organization, accurate donor data is absolutely critical, and the fact that major donor history was missing is incredibly concerning. What made the situation even worse was the lack of communication and accountability when these issues were raised. After escalating concerns involving missing data and discussing stepping away from the platform entirely, responses from our points of contact stopped altogether. We understand migrations can have challenges, but the combination of data integrity issues, long delays, poor communication, and ongoing costs made this an extremely frustrating experience. Unfortunately, this process left us with very little confidence in the platform moving forward. ----- ### "Here for the long haul" — 4.0/5 > **Elsa** | *21 May 2026* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: Keela is a great CRM option for mid-sized non-profits. They have a great feedback mechanism and actually respond to suggestions. We've been with them for 8 years and it's amazing to see all the new features they've added. We find the email campaign tools are exactly what we need without subscribing to separate e-newletter software. > > **Cons**: While I completely understand the reasoning behind it (not everyone wants or needs it), I wish you didn't have to pay extra for automation. More people would experiment with it and might learn how great of a tool it is, if it were available for everyone. That's the only con that I can come up with\! > > We've been really happy with Keela. I've recommended it to countless other organizations over the years. ----- Page: 1 / 14\ Next: [Next page](https://www.capterra.com.au/software/154358/keela?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/154358/keela) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data