CloudApp

CloudApp

by CloudApp

Who Uses CloudApp?

Trusted by 2 million professionals who work at the Speed of Sight, CloudApp serves customers and teams of 5-500 in Customer Support, Product Development, Design, Sales and Marketing.

What Is CloudApp?

CloudApp alleviates the frustration and misunderstandings of text-based communication through its enterprise-level, intelligent visual messaging platform, enabling teams to work faster and smarter, and empowering businesses with accelerated productivity. CloudApp combines annotated screenshots, GIFs and screen recording in one easy-to-use app. Capture, get and instant link, and share. Our customers work at the Speed of Sight in Customer Support, Product Development, Design, Sales and Marketing.

CloudApp Details

CloudApp

https://www.getcloudapp.com/

Founded 2010

CloudApp Cost Overview

CloudApp has a free version and offers a free trial. CloudApp paid version starts at USD 9.00/month.

Starting Price

USD 9.00/month

Free Version

Yes

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

CloudApp Features

Collaboration Software
Brainstorming
Calendar Management
Contact Management
Content Management
Discussion Boards
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Vendor has not completed this information.

Annotations / Drawing Tools
Audio Capture
Backup and Recovery
Collaboration
File Sharing
Multi-Screen Recording
Screen Capture
Screen Recording
Speech-to-text Analysis
Video Editing
YouTube Uploading

CloudApp Reviews

Showing 5 of 140 reviews

Overall
4.7/5
Ease of Use
4.7/5
Customer Service
4.4/5
Features
4.5/5
Value for Money
4.6/5
Steve W.
Online Communications Officer
Hospital & Health Care
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/07/2018

"One of the few apps I use every single day...essential for devs or for digital life!"

Pros: They have trialled and tested this product a lot; that is obvious. It is ridiculously easy to use and offers the ability to create animated gifs, screengrab video (with or without use of your webcam and mic to record your face and voice) and screengrabs which you can annotate. The software sits quietly in the background not using too many resources until you know you need it and the easy shortcuts can help you get going. I use a lot of the images and animated gifs for interactive training materials and plans.

Cons: The only thing I wish you could do with CloudApp is choose the default copy type after you have taken a screengrab, video or GIF. Right now, the software auto copies the link to the image / video but there are other options including copy a direct link (so just the image on a page without editing options etc.) and a copy to the content iself (ie. if you take a screengrab you can copy the image directly into documents and emails). It would be ideal if you could chose which of these the software does by default to make it even more convenient. Other than that, the software could not be better!

  • Reviewer Source 
  • Reviewed on 23/07/2018
Ken S.
Account Management
Computer Software, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 29/03/2020

"How I use CloudApp everyday in my Sales Job"

Comments: For someone in sales, this is an indispensable tool. It makes my life easier, and the ease of dropping its images captured anywhere (in Slack, into an email, etc.) is why I keep using it day after day.

Pros: So this is one tool I cannot live without. The ability to take a screen grab, write on it to illustrate and highlight important points, helps me do my job much easier than in the past where I would have to re-create an image. More importantly, it is a time saver, which is the value prop that the CloudApp team touts.

Cons: There are times when glitches happen and I have to redo a step, it is inconvenient but not a show stopper.

  • Reviewer Source 
  • Reviewed on 29/03/2020
David P.
Head of Digital Marketing
Internet, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    1/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 04/11/2019

"Great tool. Worst support ever"

Comments: It's a great to do screenshot easily, but the support team is not supportive.

Pros: When the tool it's extremely simple to use.

Cons: The customer team is inexistent, you can spend weeks with critical bugs not being solved

  • Reviewer Source 
  • Reviewed on 04/11/2019
Jonathan Z.
Finance Associate
Outsourcing/Offshoring, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 20/04/2020

"CloudApp will solve all your screen capture needs and more."

Comments: I love CloudApp, despite the fact of it being a paid service, I see the value it can bring to big businesses with lots of back and forth communication on a daily basis.

Pros: I love the link-sharing features where you can just take a screenshot and share it with anyone via just a short link without much more effort than copy & paste. One great thing about it is that you can even record your screen for a short period of time and also share it/

Cons: I don't like that this is a paid service that comes with a little do a high mark for what it does since you can also just use the keyboard commands to capture anything and share it another way rather than a link.

  • Reviewer Source 
  • Reviewed on 20/04/2020
Jovan M.
Head of marketing
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/03/2020

"Best tool for screenshots, videos and gifs"

Comments: CloudApp skyrocket collaboration with my team. Everything going much faster than before.

Pros: I use Cloudapp daily basis with my team and collaborators. The functionality of this app is more than great, every screenshot or GIF you create can be shared very quickly via sharable link.

Cons: I think I like almost every aspect of this app. More space on the free plan always warmly welcomed.

  • Reviewer Source 
  • Reviewed on 25/03/2020