Who Uses Timecounts?

Nonprofits and festivals looking to improve their online volunteer experience turn to Timecounts. A one-stop solution to easily schedule, communicate and track volunteer time.

What Is Timecounts?

Timecounts a modern solution to help you organize your volunteers, their onboarding, opportunities, and time. Trusted by charity: water, Habitat for Humanity, the AFI Documentary Film Festival, and more. Unlimited contacts, no upfront fees, or training required. Launch a beautiful volunteer hub, set custom permissions, and publish a signup schedule in minutes. Whether you are outgrowing spreadsheets or looking for an alternative to your legacy system, Timecounts makes it easy to get started.

Timecounts Details

Timecounts

http://www.timecounts.org

Founded 2012

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Timecounts pricing overview

See pricing plans

Timecounts has a free version. Timecounts paid version starts at USD 15.00/month.


Starting Price

USD 15.00/month See pricing details

Free Version

Yes

Timecounts deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

Timecounts Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Calendar Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Document Storage
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Live Chat
  • Member Directory
  • Membership Management
  • Mobile Access
  • Monitoring
  • Personalization
  • Real Time Data
  • Real Time Reporting
  • Recognition Management
  • Recruitment Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Scheduling
  • Third Party Integrations
  • User Management
  • Volunteer Management
  • Volunteer Recruiting

View full list of Volunteer Management Software

Timecounts Alternatives

More Timecounts alternatives

Timecounts Reviews

Read all reviews

Overall rating

4.9/5

Average score

Ease of Use 4.6
Customer Service 5
Features 4.5
Value for Money 4.9

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Share your experiences with other software buyers.

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Becky C.
Development and Volunteer Coordinator
Nonprofit Organization Management, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 29/08/2018

"Timecounts Volunteer Administration System"

Comments: We were looking for a volunteer administration system that would work with Social Media and compatible with smart phones. I was delighted when I found Timecounts. I am able to designate a photo for each event that would attract a volunteers attention. With the ability to link one opportunity to social media increased the number of volunteers for the events.

Pros: This site allows you to create attractive custom volunteer opportunities which are compatible with smart devices and social media. I am able to keep in real time contact with my volunteers. I am able to create private events for small groups. Best customer service ever! Any site glitches, which are rare, are fixed in less than 15 minutes.

Cons: This software is still under development. The future plans for accommodating group sign up is coming soon. At this point, I work around this until it is fully developed.

  • Reviewer Source 
  • Reviewed on 29/08/2018
Anna A.
Community Manager
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/09/2017

"Great for organization and engaging community!"

Pros: There are so many things we love about Timecounts: 1. Customer rep is amazing to work with! She understands the needs of the user and is always open to feedback. We've felt incredibly supported and heard by her and her team. 2. We're able to store all of our volunteer information through Timecounts, including volunteer contact information, volunteer history, all of our forms, events, etc. 3. We really love how our hub came out. Timecounts made it super easy to customize it so that it could fit our brand and aesthetic. It was also very easy to set our hub up. I did it all by myself and didn't have to rely on our design team at all. 4. How easy it is to organize volunteer information. Tagging allows you to identify different skills, activities or group. For instance, we have a reception tag for volunteers who are great at the front desk. Also, the filter functionality is super helpful. 5. Assignments, Events, and Gatherings make it super easy to coordinate and schedule volunteers. This functionality has been HUGE for us. 6. Messaging also makes scheduling and coordination easy. Timecounts is still developing a lot of functionality and features, which is exciting! They have a big vision for the future of Timecounts but this means that sometimes, things are still being built. Anytime I've felt like "if only Timecounts had this" I've been able to communicate with the customer rep and in some cases, she's been able to implement my requests. Timecounts is always working towards being better, more user-friendly, and to fit the needs of their users. I highly recommend it!

  • Reviewer Source 
  • Reviewed on 06/09/2017
Brittany G.
Operations Director
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 29/08/2018

"Timecounts"

Comments: Good.

Pros: Manages our volunteers time. It's also a great tool to communicate with volunteers.

Cons: The scheduling tool doesn't quite fit our needs

  • Reviewer Source 
  • Reviewed on 29/08/2018
Sharon A.
Volunteer Coordinator
Nonprofit Organization Management, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/05/2019

"A Volunteer Coordinator's dream..."

Comments: I have used it for two years with a very large volunteer base (about 350 people). There are 10 Task Coordinators and they all have come to know and love this application. Even our volunteers find it easy to use!

Pros: TimeCounts is easy to setup and start using within a very short time. The support team is awesome and very willing to work with you and provide training for your team. The online training is terrific and helps to get everyone up to speed quickly.

Cons: The ability to customize reports and print them is a weak point in this application. However, I have been assured that they are working on it!

  • Reviewer Source 
  • Reviewed on 21/05/2019
Tom B.
Head Of Digital
Higher Education, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 10/09/2018

"Our search for the perfect volunteer management system ended with Timecounts!"

Comments: We're using Timecounts to manage a community of over 220 volunteers taking part in a project to digitise the world famous photographic collections of the Courtauld Institute of Art, an independent college of the University of London.

Pros: We came to Timecounts after frustrating experiences with other volunteer management systems: simple things like having to run a report to find out who was volunteering that day, or finding that our volunteers simply couldn't find their way around the interface led us in search of something better. Timecounts fits beautifully with our aspirations in every sense: it's logical, looks beautiful, makes tasks such as responding to notifications a pleasure and has some of the most responsive customer service we have encountered. We particularly love the new Highlights and Insights dashboards that display hours, birthdays, a leaderboard, community growth as well as detailed stats per volunteer over selected time periods. We also love the ease with which Timecounts allows us to communicate with our volunteers; as groups an on a more personal level. One year in and we have renewed our subscription. That should say it all.

Cons: Nothing really. It's been a pleasure to see the software develop over the past 12 months: Amanda and her team clearly have a well thought out development plan for Timecounts. It would be lovely to either style messages with images or, more usefully, see an optional integration with Mailchimp or similar for more detailed messaging options, but this is just being picky!

  • Reviewer Source 
  • Reviewed on 10/09/2018