Showpass

A great alternative to the big ticketing platforms

Comments: Our overall experience is positive and the platform works and reports well.

Pros:

Showpass is a local business and our company loves to work with other local businesses. We love a good alternative to the high fees of the larger platforms. It's easy to use and we can customize so much without Showpass stepping in.

Cons:

We have lots of demands and some of the features are not there or slow to implement or complete.

Innovative and Technology Centric

Comments: Overall the communication has been excellent! Responsiveness to urgent matters have always been addressed in a timely manner. With Showpass's industry leading technology and service, we feel that we can trust ShowPass not only as our platform but as apart of our Team, always striving for our mutual success!

Pros:

Showpass is a technology first company who values relationships and new ideas. The looking glass through which they see the venue, festival, and direct-to-artist ticketing marketplace is thoroughly refreshing compared to the old monopolistic ways of a soon to be by gone era.

Cons:

We would like to see their old App version removed from the App/Play stores as it is confusing to end users on which one to use.

Review

Pros:

easy to learn and set up for the basic event build

Cons:

scheduling is horrible for ticket launch and cant combine tickets after launch

Definitely recommend, and that's the highest praise

Comments: Excellent, I had never set up a ticketed event before, there was lots of help, and it just keeps getting easier and easier.

Pros:

That it is Canadian, and located in the same province as our business. Any time I have a problem, there is help right away.

Cons:

There are a couple things in the reports I wish I could find, but to be fair, I have not asked and maybe I'm just not looking in the right spots.

Awesome Client Support Team!

Comments: Overall, Showpass has been great to work with and has elevated our ticketing experience.

Pros:

Their client support team is very quick to respond and help with anything that we need! Additionally, they have been able to innovate and build new features that have greatly improved our event set up.

Cons:

We've had a bit of trouble with scanning in the past but the Showpass team was helpful in finding solutions for our issues.

Showpass is my go-to event listing provider!

Comments: They have been attentive and have great customer service representatives

Pros:

Affordable fees and easy use interface. The metrics are easy to interpret and are helpful when booking future events.

Cons:

I would like the mobile app version to be able to access the same dashboard as a laptop browser.

Proud to be a customer

Comments: Showpass has honored everything they’ve said and are continually seeking input for improvement.

Pros:

The vast flexibility it gives us and the customer service experience.

Cons:

Over featured and because of too many extras took a bit longer to train. That’s not really a con though

Great Website

Pros:

Their software is easy to use and I love the explore feature. And I like that they are a Canadian company employing fellow Canadians.

Cons:

I am unable to make a donation with the company that I want

Showpass is amazing!

Comments: Great! All the events I go to in Calgary primarily use Showpass and it's nice to not think or stress about getting tickets.

Pros:

Convienence! Showpass is super convienent for all the shows that I go to. It's easy to log in find tickets and download then even right outside venue entrances.

Cons:

Logging in can sometimes be a pain, but other than that it's easy to use.

Lisa Moen Entertainment Buyer

Comments: it has been awesome to work with and great to navigate. i am very happy with Showpass and our rep is fabulous!

Pros:

User friendly and the customer support is AMAZING

Cons:

there is nothing that i would say i like least about Showpass.

Great ticketing service for throwin concerts!

Comments: I have had zero issues in setting up and selling tickets, scanning tickets at concerts and payment has been very prompt.

Pros:

Very easy to use. Staff are very helpful when things go wrong and reply to the chat window really fast. Event set-up is largely intuitive, ticket scanning was flawless. Low fees for customers, lots of fees payee selections . Emailing all guests is great. I don't know how much going into the weeds is valuable here, but I can say that this service has been excellent and I would definitely recommend it.

Cons:

One of the only thing I can think of is that some of the language/terminology isn't clear at first, but the FAQ really helps with that so it's not a real issue. 1 thing I wish was clearer though is that I had to absorb a lot of fees in order to do full refunds for a cancelled event. I was told I would be invoiced. It wasn't super clear to me in all the reporting exactly what amount was what I paid. The breakdowns are numerous, there's a lot of info which is great, but that one thing wasn't clear to me. For my year end, doing my taxes, it would be nice to demonstrate that amount separately instead of it being included in the rest of the overall amounts. Support emails aren't replied to quickly, but then again the chat window is extremely fast and much more efficient for dealing with multiple issues at once, so forget that, I'm looking for flaws where there haven't really been any. None of this is really a big issue.

Showpass Is Easy To Use And Continues To Improve

Comments: When we first started using Showpass there were many features not yet working properly or not fully developed, but the Showpass team has listened to suggestions from their clients and have been working steadily on improving the product. Many new features have been created that continually make it easier to use the Showpass ticketing system, and I am pleased with the overall improvements. I have faith that this product will continue to improve and exceed industry standards!

Pros:

General Admission events are very easy to set up and put on sale quickly.

Cons:

Some basic features are missing for assigned seating set up (example: a proper hold feature for large events), but the development team is working on this.

Feature rich, great value and excellent customer support

Pros:

- Price: ShowPass provides a robust set of features for the price. - Customer Support: The ShowPass team is outstanding at supporting clients, including having a dedicated point of contact and high responsiveness. - Simple basic interface: It offers an easy and quick setup of events with options to include advanced features.

Cons:

- Too basic food, beverage and retail components: These could be expanded to allow for more control over the sale of items during events. Also, POS capabilities are very limited.

Great customer service, highly customizable platform

Pros:

Working with the Showpass team, setting up and implementing Showpass software, using the Showpass app, amazing response times to questions and issues that arise, finding customzation that fit our organization and our Showpass usage

Cons:

Sometimes the back end can be a bit counterintuitive, with settings in unexpected places, but mostly we've had a great experience

Great Product for Large Events

Comments: It works great for large-scale events. Showpass's dedicated customer service team is also incredible. A Showpass rep named [sensitive content hidden] helped me, and was so polite, and always helped me find a solution, even if my request was crazy.

Pros:

I used this for an Airshow. The registration process and ticket scanning software made it such a successful event!

Cons:

I used this for a separate event for a conference. It was almost impossible to transfer event registration to other guests because there was no way to switch job titles or company names when transferring a ticket.

Music Collective Switched Over From EventBrite

Comments: Customer success team is wonderful and is fast to reply - amazing!

Pros:

More features, much more intuitive dashboard, better reporting

Cons:

Can be hard to understand all of the terminology - documentation is good but somewhat time consuming to comprehend

Attractive and Versatile Event Registration

Comments: We had a successful event, and I really like the event summary that was emailed to me just before the event started so I could see how many people signed up.

Pros:

One of our favorite features of Showpass is being able to create attractive event listings with images and font options. The WYSIWYG editor was simple to use and allowed for quite a few options.

Cons:

On the administration side, the UI/UX could be better optimized so there are less "clicks" to get where you are going.

A Great Event Management Solution For Business

Pros:

I like the ease of booking events with the help of Showpass The software makes ticketing and general event management easy Deploying and using Showpass is straightforward

Cons:

We have all features we require and Showpass has been effective

Showpass Fulfilled Our Needs

Pros:

We utilized Showpass for our ticketed VIP events for the past two years and it proved to be reliable and user-friendly. Both the desktop and mobile app made managing our event, purchasing tickets, and scanning guests' tickets at the entry point of our events a seamless experience.

Cons:

At times, the website navigation and retrieving sales reports felt less intuitive.

cedars review

Comments: very happy ,easy to use keep up the good work~!

Pros:

easy to use right on my pnone no need to print and forget your ticket anymore

Cons:

I haven't discovered a con yet I wonder what people find tricky?

FairTickets

Pros:

Showpass is very easy to use, simple, quick and efficient.

Cons:

Only con is the cost, cost is more than reasonable though in comparison to other similar providers.

Good simple platform for new users

Comments: Solid, will continue to use and learn more features

Pros:

Simple to learn, affordable, does the basic job, decent support

Cons:

Inability to change some settings after an event goes live (ex: seller commissions), and funds withheld after events end

Best value for money

Pros:

Easy to setup and use for multiple events.

Cons:

Website navigation is a little challenging for 1 or 2 areas.

Satisfied User.

Comments: Overall I find it to be an easy user experience.

Pros:

It is very easy to get tickets as a user.

Cons:

I personally find the pages load slower than I would like.

Showpass review

Comments: Pretty good. With a few tweaks it could be great

Pros:

Suggestions for things I normally wouldn't think to look for

Cons:

Format not great for mobile use. Need to make user interface a little bit quicker and easier