Omnisend

Satisfied customer

Comments: pretty good and am satisfied, but some functionality could be improved

Pros:

Good templates easy to use, good reports

Cons:

No individual drip functionality, no easy copying of sequences for more channels

Efficient and User-Friendly Email Marketing Platform

Comments: My overall experience with Omnisend has been excellent. The platform is user-friendly, and I can easily create high-quality newsletters and automated workflows that drive revenue for my online store. The automation tools are especially powerful, saving me time while increasing sales. Customer support has been outstanding—quick responses and helpful guidance whenever needed. I highly recommend Omnisend for anyone looking to streamline their email marketing efforts.

Pros:

“I love how easy and intuitive it is to create both newsletters and automated workflows. The platform offers a wide range of customization options, and the ability to set up personalized automations has significantly boosted our sales. The drag-and-drop email builder makes designing campaigns simple and fast, even for non-designers. Additionally, their customer support is always responsive and helpful.”

Cons:

There’s very little to dislike, but one area that could be improved is the pricing structure for smaller businesses. It would be great if there were more flexible pricing options for those just starting out.

Cost effective email marketing

Comments: I like it. It's not perfect, but neither are we. It helps us get the job done efficiently and has the opportunity to grow. Plus, I have been happy with the support.

Pros:

We have 2m contacts in our database, and no other tool is as cost-effective for efficiently emailing them. Omnisend also has great e-commerce functionality, like SMS and easy-to-use form builders. Our account manager has been very helpful.

Cons:

This is great for B2C, not B2B. Creating lists is difficult and managing our database is almost impossible..

Love Omnisend!

Comments: We have loved working with Omnisend, the quarterly meetings are helpful to give us new things to try and strategies to implement. They also ask for our opinion on features we would like to see and take them back to the developers and overall we've seen positive changes come from that.

Pros:

I love the email builder, it's very easy to work with and understand. Also their customer support is AMAZING. If an issue arises they are quick to respond and help us figure out the problem. They also are continuing to integrate with apps that shopify uses and we've been enjoying the benefits of that.

Cons:

Our company really loved the scratch and win feature and it was removed when the builder was upgraded. Also when utilizing the mobile only features there is a button at the bottom that displays the email again with desktop features which can be slightly confusing to customers.

Easy to use, lots of features for the cost

Comments: Love it, we evaluate annually and it continues to be the best bang for the buck, plus they keep adding features which is great.

Pros:

Omnisend has been a great ESP solution for my business. I have used several marketing & digital platforms in my professions career and overall, the ease of use and features for the cost are outstanding.

Cons:

Inability to have more custom landing pages and use custom domains for landing pages

Choose Omnisend, you won't regret it!

Comments: We have been Omnisend clients for about two years and are quite happy with our experience thus far.

Pros:

They have great account managers, I have always been able to get into contact with my account manager or a support team member quickly. They are also constantly updating features, if there isn't a feature available you can request them to look into it. Most of my requests have been addressed or fixed. Lastly it is a very cost-efficient platform, I researched many others and Omnisend had an extremely competitive cost.

Cons:

Originally the SMS program was very simple, but it has evolved with feature changes and updates. Now it gives the functionality of most other platforms.

Happy to be using Omnisend

Comments: Excellent and would recommend to others looking for a well-featured comms solution at a reasonable cost.

Pros:

Very easy to set up and use, providing great levels of automation for our customer and prospect comms, as well as simple to create campaigns.

Cons:

Took a while to figure out the many many options and create the right strategy using the most appropriate ones.

Works for small businesses too

Comments: Absolutely love it. Its been very helpful

Pros:

The Automations. Makes the life of the small business owner easier

Cons:

It is a bit expensive for my small business

The sales engine

Pros:

Omnisend is one of our powerful sales engine, it just delivers! If you handle your campaigns well with their fresh features, you should increase your results from day one. We're happy customers from the beginning of our first newsletters.

Cons:

That we are not using the tools at it's highest capacity :)

Easy to use and affordable email marketing platform

Comments: My experience with Omnisend has been very positive. It's easy to use, has all of the important features that I'm looking for, and the plans are affordable for a small business owner

Pros:

Easy to use and plans are affordable, and has good functionality

Cons:

Have to purchase additional credits to send SMS messages.

Our go to for email campaigns, sign-up forms and simple marketing automations

Comments: Overall I am very happy and use it regularly. It has replaced our other tools as the go to for email campaigns, sign-up form builder, welcome automations and cart abandonment automations.

Pros:

The email builder is easy to use and the automations are straight-forward and easy to setup.

Cons:

I would like to be able to see orders from all campaigns and automations in one place. I find it is a bit of work to jump between all the active automations and recent campaigns to see which one drove sales. Cost of SMS is higher than other providers, which has prevented us from using the SMS more.

Love using Omnisend for my business

Comments: I think the support is great and the product works well. I'm very happy.

Pros:

I find Omnisend very easy to use whenever I want to create a campaign or an automation. I don't use it to its full potential but I have enjoyed using it over the years and send things out via Omnisend daily.

Cons:

For my more limited use, based in South Africa where the $ is much stronger than the local currency, it's a bit expensive for my business.

Omnisend for the win!

Comments: We really enjoy using Omnisend. It's very easy to navigate and really has helped us with sending out more emails.

Pros:

I like that they are constantly adding new features to improve the quality of the platform and the user experience.

Cons:

I don't really have a con. In the almost 3 years that i've been using it, I think i've only had one issue and customer service was very helpful.

Most Definitely Recommend!

Comments: Overally a very good experience with Omnisend and I've recommended it to many people who are looking for alternatives to some of the more common but more expensive solutions.

Pros:

Super simple to use and very well priced. Support is always helpful too.

Cons:

No cons at the moment. I get exactly what I need from an email marketing platform.

Perfect Tool for Post-Sales Automation and Member Engagement

Comments: Our experience with Omnisend has been incredibly positive. It’s transformed how we engage with our members, keeping them informed and involved at every stage of the journey. We’ve seen increased open rates and higher member retention, thanks to the platform’s reliable automation and segmentation features. It’s become an essential part of our marketing strategy.

Pros:

What stands out the most is how effortlessly Omnisend helps us drive post-sales automation. From order confirmations to follow-up emails, the automation workflows are smooth and reliable. It keeps our members engaged with timely updates on the latest news, releases, and events. The ease of creating personalised email campaigns with just a few clicks has streamlined our entire process.

Cons:

Honestly, there’s very little to dislike. If anything, we’d love to see more advanced options for integrating more niche platforms. But overall, it’s been an excellent fit for our needs.

Easy-to-use Email Platform for Ecoms

Comments: Overall, it's a great tool with very clean and intuitive UI. Campaign creation, automation creation and data dashboards are pretty neat and easy to use

Pros:

It is very user-friendly and has intuitive and easy-to-use interface. Campaigns and automations are easy to create and launch without much clutter

Cons:

It's integration part. It cannot integrate with most of the data analysis tools like TripleWhale or Glew for data analytics purposes which is very crucial

Great for a Small Business

Comments: Great easy to use and not complicated like klaviyo and you always get back to me and help in any way you can.

Pros:

the ease of use and customer service, I found the flows easy to set up and edit and they bring me in sales on a monthly basis.

Cons:

cost wish it was a bit cheaper for a small business

Great product, needs more freedom of sending.

Comments: Overall it's good. I would entertain a different company if we could just send to our contact list as it stands, instead of spending whole weeks of hours each year clearing out people who want to be on our list but who usually only buy once ever year to two years due to the great lasting standard of our product.

Pros:

Streamlined and quick, user friendly. Has some interesting tools that make sending emails quick.

Cons:

We have a high-ticket item and decades-lasting product. Our products are things that men hand down to sons. So having to keep my contacts so strictly under 1% disengaged if very trying. We only send to people who willingly sign up and it takes me longer each week to keep these contacts something that Omnisend wants it to be than a collective 6 months of writing email content!

Business Marketing Made Easy With Omnisend

Pros:

With Omnisend, we enjoy great marketing features. From email marketing and marketing automation, Omnisend offers great capabilities and has moved our business to the next level.

Cons:

With Omnisend, there has been no disappointments.

Best automation software for ecommerce

Pros:

User friendly platform, quick support, easy integration process.

Cons:

The integration with prestashop isn't the best yet

Great email product

Comments: I love the product, it’s helping or business grow with emails. Also customer success team is very helpful.

Pros:

Ready to create comments, make segment and send trusted emails.

Cons:

Unable to use some items in local language.

Positive Experience

Comments: Smooth integration, quick response time to any questions

Pros:

Very dependable and continues to improve their service and new products

Cons:

The only thing at this time would be if there were more reports and an automatic notice when an item out of stock is signed up for

Handling Marketing Automation Like a Pro

Pros:

Omnisend is the very best I have used for marketing automation. Omnisend makes SMS marketing easy too.

Cons:

No issues as Omnisend meets all our needs.

Omnisend SMS

Comments: My overall experience has been positive, because of it is friendly-use interface

Pros:

Overall, I do like the combine powerful features in straight forward and accessible way, especially for eCommerce looking to scale their marketing efforts.

Cons:

The SMS cost: SMS marketing is an excellent feature, it comes with additional costs in certain countries, and those cost can add up quickly if you are relying heavily on SMS alongside email marketing

A great way to send emails

Comments: It's a superior quality and great program with excellent reporting.

Pros:

The professional look that the program provides to the email recipients.

Cons:

It's a bit cumbersome adding pictures and logos.