SmartrMail

Excellent Product, Even better Service.

Pros:

The product is excellent, and full of hidden gems as you get to know it more. The customer service is top shelf.

Cons:

There is a learning curve to be able to unlock the true power. Though, the excellent service makes this pretty easy to navigate.

Fantastic product for our business

Comments: Our overall experience has been great. We have better insight as to who is viewing our emails, the links they click on from our email to access our website and the sales we generate from the emails we send out.

Pros:

Very easy to use. I am able to create newsletters within 10 minutes (compared to approx. 45 mins on the previous software we used). The reports provide good insight as to how successful each marketing campaign has been.

Cons:

The cost can be prohibitive for small businesses but it is still cheaper than some of the competitors.

SmartrMail Review

Comments: We are able to stay in contact with customers through email and have created some beautiful campaigns which SmartrMail has helped us send. The customer service is always helpful and if you have any hiccups or challenges, they will help you through to find a solution.

Pros:

Designing our own emails in InDesign, it is easy to then import GIFs and images into the emails for our weekly newsletter. For weekly emails, the system is intuitive and easy to use. With the assistance of the team from Smartrmail, we've been able to create a range of automated campaigns to target customers and upsell other products. The customer service team is great and reply to help requests very promptly.

Cons:

Setting up automated campaigns and creating audiences with certain rules can be rather complex and easy to make errors, so it is essential you work with the Smartrmail team on this.

Cheaper than Mailchimp with practical functionality.

Comments: Great customer service and help when needed.

Pros:

We use Smartrmail with out Shopify store and really enjoy it. Pulled our email list out of mailchimp over 6 months ago as it was just getting too expensive. Smartrmail has all the functionality I need without being overly complicated. Just realised it does 2 way sync with Shopify so if a subscriber purchased once, but more than 2 years ago, and then makes a new purchase in our Shopify store, they'll be labelled as " Repeat customer" since there will be 2 orders in this subscribers' profile in your Shopify store. This is great so that customers repeat business is recognised. Thank you Smartrmail.

Cons:

Nothing major just took a little bit of getting used to the autosave as I was used to saving everything I did manually in mailchimp. Not a software problem, just a person problem ;-P

SmartrMail Performs so Many Functions for our Business

Comments: We have had a few issues with onboarding due to specific requirements that relate to other automated functions, however the SmartrMail team have taken the time at all levels of their organisation to refine our workflow and we really appreciate the extra mile they have gone to help us as their customer.

Pros:

We are able to communicate with our subscribers easily and segment in so many different ways.

Cons:

It would be great if it could read more custom fields from Maropost.