Connecteam

Avis connecteam

Comments: This is a great and awesome application that I highly recommend to everyone. I have no problem with this software

Pros:

This is a great and awesome application that I highly recommend to everyone. I have no problem with this software

Cons:

the support service is very fast in resolving problems

A gamechanger for me as a General Manager

Comments: Connecteam has helped with managing our employee work time and scheduling tremendously. I have slowly implemented more and more features to benefit our company as a whole and I have been extremely happy with what I have implemented so far. The customer service has always been outstanding!!! Any time I have a question, they have been ready and willing to help me to the best of their ability. I am never disappointed in their service. Even if my question is not answered exactly as I had hoped, they have always offered solutions. Customer service with Connecteam is TOP NOTCH!

Pros:

Connecteam is helped my company handle employee timesheets. We previously did timesheets by hand and there were multiple human errors. It was very time-consuming for me. Connecteam has significantly increased our efficiency and improved my ability to prioritize other responsibilites. Implementing the application was a challenge only because our staff was resisting the change. Once they understood the ease, we were able to implement easily.

Cons:

There have been some small features that I have desired in my use of this platform, but nothing major. A little more customization with the scheduling would be nice. I have had to find work-arounds to fit our business - but it has worked out. I would like to be able to create a pdf of a schedule before it is published. Again, I have found alternatives to make it work.

Alternatives Considered: Lattice and Swept

Reasons for Choosing Connecteam: Connecteam seemed to fit better with our company and the goals we were looking to accomplish.

Switched From: Homebase

Reasons for Switching to Connecteam: Price and features played a role in my decision.

Disappointed with the app after 14 months - issues are never-ending

Comments: Terrible experience, I wish we never used the software

Pros:

Good design, friendly customer service, courses and updates work well

Cons:

We regret we have gone ahead with Connecteam over a year ago. The system was promising, but the team have not been able to resolve most issues after a year. The scheduling module is full of bugs (the shifts tend of to disappear or duplicate shifts appear for whatever reason, some jobs were sent to the wrong user, schedule is often slow especially on mobile phones). Time clock module seems ok, but be prepared to spend some time comparing time entries with job schedule on another screen - they could not build a comparison of actual vs standard hours in the app. The support and development team don't seem to understand the cleaning industry, communication with cleaners is problematic as there is no traceability or audit trail for actions and messages. The software was also completely down at least a couple of times in the last few weeks.The critical issues are with the scheduling. We notice a new bug pretty much every few days now. We report issues on a weekly, sometimes daily basis. They always ask us to record videos and screenshots, which we have to send to them. They then ask us to check it has been resolved. When one bug is fixed, another one seems to appear. I am not sure how they are operating.

Little Police Department gets a Big help

Comments: The initial implementation was rocky, but as we used it and learned what it was capable of and what features were being added it has become an invaluable tool we use every day.

Pros:

Connecteam was easy to set up and deploy. The changes and improvements that came over the last year and a half or so were timely and (with 1 exception that was only an issue for about a month) improved the value of the program greatly.

Cons:

There is a bit of a learning curve for people who are not used to using an app for scheduling ( I still have officers calling me to make changes on the schedule they have permission to do). There are some training videos now, but initially it was a "learn as you go" program. I still don't know all the uses that the features we pay for can do.

Alternatives Considered: 7shifts, Sling and Homebase

Reasons for Switching to Connecteam: Honestly it was the only app that allowed for a shift to repeat every 32 days (which was the length of the cycle on the 4on/4off-2weeks days/2weeks nights schedule we were using at the time. That function has since been removed, and we needed it for a while, but I was able to use Excel to bridge the gap for a few months until we needed to adapt our schedule due to manpower changes.

Couldn't support my team without this app - GAMECHANGER

Pros:

Connecteam lets me manage my employees effortlessly. Everything is in one place - our Schedule which we use daily for picking up, switching shifts, requesting time off, viewing a week, a day or a month in advance. The Task assignment option is great for delegating assignments, keeping up with employee productivity and sharing lists. I love the chat feature to keep us all connected. This app is really a to-do list, calendar, shift manager, time-keeper, and messenger all-in-one. This takes the place of what might be several apps. It is a priceless tool in my day-to-day workload that makes everything seamless.

Cons:

I wish the clock-in aspect was a little easier to punch in and out when on the go, but overall is easy to maneuver.