--- description: Learn more about Birdeye price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [AI Content Creation Platforms](/directory/34829/ai-content-generation-platforms/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.com.au/software/152997/birdeye Page: 1 / 29\ Next: [Next page](https://www.capterra.com.au/software/152997/birdeye?page=2) > AI Agents for Multi-Location Brands > > Verdict: Rated **4.7/5** by 704 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Birdeye? Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 704 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Automated Responses - Campaign Scheduling - Chat/Messaging - Chatbot - Collaboration Tools - Competitive Analysis - Content Management - Customer Experience Management - Customer History - Customisable Forms - Customizable Questions - Customizable Templates - Dashboard - Email Marketing - Engagement Tracking - Feedback Management - Keyword Tracking - Knowledge Base Management - Live Chat - Mass Texting - Message Personalization - Mobile Access - Mobile Payments - Monitoring - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Natural Language Processing - Negative Feedback Management - Performance Metrics - Post Scheduling - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Reputation Management - Response Management - Review Monitoring - Review Notification - Review Request - SEO Audit - SEO Management - Scheduled Messaging - Search/Filter - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History - Visual Analytics ... and 43 more features ## Integrations (113 total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... and 98 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Content Creation Platforms](https://www.capterra.com.au/directory/34829/ai-content-generation-platforms/software) ## Related Categories - [AI Content Creation Platforms](https://www.capterra.com.au/directory/34829/ai-content-generation-platforms/software) - [Reputation Management Software](https://www.capterra.com.au/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.com.au/directory/31024/review-management/software) - [AI Marketing Tools](https://www.capterra.com.au/directory/34136/ai-marketing-tools/software) - [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software) ## Alternatives 1. [Brand24](https://www.capterra.com.au/software/149054/brand24) — 4.7/5 (254 reviews) 2. [Trustpilot](https://www.capterra.com.au/software/169618/trustpilot) — 4.5/5 (1205 reviews) 3. [ReputationStacker](https://www.capterra.com.au/software/160682/reputationstacker) — 4.9/5 (46 reviews) 4. [GiveMe5.ai](https://www.capterra.com.au/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.capterra.com.au/software/121701/hootsuite) — 4.4/5 (3799 reviews) ## Reviews ### "Birdeye review" — 5.0/5 > **Beatriz** | *10 November 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: You can have all your channels linked in one platform, which makes really easy to manage > > **Cons**: Sometimes it would take a while to get updates in some channels. Also the website layout could be improved ----- ### "Disappointing experience" — 1.0/5 > **Isobella** | *5 August 2024* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: The social media scheduling was handy .. > > **Cons**: The communication was very poor, I went months with no response to email communication. I received less than 10 reviews through Birdeye in the 5 months I was under contract, their system did not communicate with my booking system correctly which meant we had multiple missed opportunities, I then had clients who received review requests multiple times - even if they had already left a review. I had 5 zoom calls in the effort to set up, and then resolve my concerns that all took over 45 minutes and unfortunately I left each call uncertain of a clear outcome. I found the language barrier very hard and a lot of things were misunderstood. > > Poor. After multiple attempts to fix my concerns and create a beneficial experience my concerns were not met, I have been trying to cancel my account for 4 months and have had multiple emails ignored. ----- ### "Stay away from Birdeye\!" — 1.0/5 > **Jaro** | *1 May 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Unfortunately, there was nothing I genuinely liked, as the results didn’t meet expectations. The promises weren't fulfilled. > > **Cons**: They made big promises but delivered poor results. It felt like empty talk with no real value. Birdeye is simply bad\! > > Stay away from Birdeye\! It was a complete waste of time, energy, and money. Disappointing from start to finish. ----- ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 May 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Cons**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 August 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Cons**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- Page: 1 / 29\ Next: [Next page](https://www.capterra.com.au/software/152997/birdeye?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/152997/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data