--- description: Learn more about Birdeye price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.com.au/software/152997/birdeye Page: 1 / 30\ Next: [Next page](https://www.capterra.com.au/software/152997/birdeye?page=2) > Cloud-based reputation and marketing platform for multi-location brands managing reviews, listings, social media, and surveys. > > Verdict: Rated **4.7/5** by 707 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Birdeye? Small businesses to large enterprises with 10 to 10,000+ locations, including franchise brands, regional chains, and multi-location retailers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 707 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Italy, Mexico, Netherlands, New Zealand, Puerto Rico, United Kingdom, United States ## Features - AI Visibility Score - AI/Machine Learning - Advocate Management - Analytics - Automated Responses - Brand Voice Training - Business Process Automation - Campaign Management - Care Plan Management - Chatbot - Confirmations/Reminders - Content Gap Analysis - Content Generation - Customer Experience Management - Customizable Templates - Engagement Tracking - GEO Optimization - Geo Rankings - HIPAA Compliant - Hashtag Tracking - Keyword Rank Tracking - Marketing Automation - Mass Texting - Message Personalization - Multi-Account Management - Multi-Channel Communication - Multi-Channel Distribution - NPS Survey Structure - Natural Language Processing - Patient Education - Personalization - Personalization and Recommendation - Post Scheduling - Prompt Organization - Query Suggestions - Real-time Consumer-facing Chat - Reporting/Analytics - Reputation Management - Response Management - Review Monitoring - Review Notification - Review Request - Review Sharing - SEO Audit - Scheduled Messaging - Sentiment Analysis - Speech Recognition - Survey/Poll Management - Transformer Model - Workflow Automation ... and 123 more features ## Integrations (111 total) - 1CoreSolution - 8am MyCase - Adeptive - AgencyAnalytics - Apple - Authenticom - Booker - Booker - Buildertrend - CareCloud Charts - CareStack - ChatBot - Clio Grow - Cloud Access Security Broker (CASB) - Cloze ... and 96 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Reputation Management Software](https://www.capterra.com.au/directory/30750/reputation-management/software) ## Related Categories - [AI Content Creation Platforms](https://www.capterra.com.au/directory/34829/ai-content-generation-platforms/software) - [Reputation Management Software](https://www.capterra.com.au/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.com.au/directory/31024/review-management/software) - [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software) - [Conversational Marketing Software](https://www.capterra.com.au/directory/31562/conversational-marketing-platform/software) ## Alternatives 1. [Brand24](https://www.capterra.com.au/software/149054/brand24) — 4.7/5 (256 reviews) 2. [ReputationStacker](https://www.capterra.com.au/software/160682/reputationstacker) — 4.9/5 (59 reviews) 3. [Trustpilot](https://www.capterra.com.au/software/169618/trustpilot) — 4.5/5 (1207 reviews) 4. [rater8](https://www.capterra.com.au/software/177794/rater8) — 5.0/5 (184 reviews) 5. [Experience.com](https://www.capterra.com.au/software/178112/socialsurvey) — 4.7/5 (89 reviews) ## Reviews ### "Stay away from Birdeye\!" — 1.0/5 > **Jaro** | *1 May 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Unfortunately, there was nothing I genuinely liked, as the results didn’t meet expectations. The promises weren't fulfilled. > > **Cons**: They made big promises but delivered poor results. It felt like empty talk with no real value. Birdeye is simply bad\! > > Stay away from Birdeye\! It was a complete waste of time, energy, and money. Disappointing from start to finish. ----- ### "Birdeye review" — 5.0/5 > **Beatriz** | *10 November 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: You can have all your channels linked in one platform, which makes really easy to manage > > **Cons**: Sometimes it would take a while to get updates in some channels. Also the website layout could be improved ----- ### "A Robust Tool Set for Reputation and Online Management" — 5.0/5 > **Steven** | *5 May 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Birdeye has a robust platform covering everything from customer sentiment to managing Ai search results. They have continued to grow and improve the platform with new innovative tools > > **Cons**: I have no complaints about the service, it has been easy to set up and manage, providing excellent ROI > > Birdeye has helped our company grow customer reviews substantially, integration with our management software has aided in making sure no one is missed. Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve. ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 August 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Cons**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Birdeye is powerful but takes time to master" — 5.0/5 > **Gabriella** | *9 September 2026* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: I like Birdeye for boosting online presence and making messaging and email follow-ups with customers quick and easy. > > **Cons**: What i like least about Birdeye is that it can be a bit complex to learn at first and the pricing is quite high for smaller teams. ----- Page: 1 / 30\ Next: [Next page](https://www.capterra.com.au/software/152997/birdeye?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/152997/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data