--- description: Learn more about RoboVet price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RoboVet Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/30617/veterinary/software) > [RoboVet](/software/152986/robovet) # RoboVet Canonical: https://www.capterra.com.au/software/152986/robovet Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/152986/robovet?page=2) > An all-in-one PMS for vets with real-time insights and trusted integrations—refined over 30 years to meet evolving practice needs. > > Verdict: Rated **4.0/5** by 45 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RoboVet? Veterinary practices in the UK and Ireland.Companion, equine, and mixed animal, focused on running efficient operations, driving compliance, and delivering outstanding patient care. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 45 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Covetrus Software Services - **Location**: Portland, US - **Founded**: 1988 ## Commercial Context - **Starting Price**: GBP 633.00 - **Pricing Details**: Licences are £500 each and are purchased in perpetuity. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - Accounting - Appointment Scheduling - Charting - Communication Management - Confirmations/Reminders - Document Storage - EMR/EHR - Inventory Management - Patient Intake - Patient Records Management - Payment Processing - Treatment Planning ## Integrations (9 total) - Clover - LabLINK - Loqate - PetsApp - Rapport - Slice - VetCheck - Vetstoria - iRecall ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Veterinary Software](https://www.capterra.com.au/directory/30617/veterinary/software) ## Alternatives 1. [ezyVet](https://www.capterra.com.au/software/99977/ezyvet-cloud-vet-software) — 4.6/5 (276 reviews) 2. [DaySmart Vet](https://www.capterra.com.au/software/133166/DaySmart-Vet) — 4.6/5 (279 reviews) 3. [Instinct Science](https://www.capterra.com.au/software/1017062/instinct-emr) — 4.9/5 (234 reviews) 4. [Covetrus Pulse](https://www.capterra.com.au/software/130107/covetrus-pulse) — 4.0/5 (542 reviews) 5. [Shepherd](https://www.capterra.com.au/software/172485/shepherd-app) — 4.7/5 (87 reviews) ## Reviews ### "Robovet Review" — 5.0/5 > **Emma** | *20 June 2024* | Veterinary | Recommendation rating: 8.0/10 > > **Pros**: Ease of use, simple reporting, library import very quick, > > **Cons**: Restriction on the diary - for example a locum vet cannot be added for a 2 week period, they have to be put onto the diary indefinitely. > > Great support from \[sensitive content hidden\] at the outset (even working beyond his working hours to help with the initial set up) \[sensitive content hidden\] for his continued support and check-in's. ----- ### "Good Basic Software" — 3.0/5 > **Verified Reviewer** | *23 July 2019* | Veterinary | Recommendation rating: 7.0/10 > > **Pros**: The whole idea around this RoboVet is amazing. This software is quite easy to train, learn and use. It doesn't take very long to teach new users how to navigate it. I love that it has appointment options, this makes scheduling much easier. Customer support is fantastic, anytime I have run into an issue they have been quick to solve it. > > **Cons**: I have not really had any issues with the software as of yet. So far everything has been great. > > I have had an amazing experience with RoboVet at this point. It does everything that my small clinic needs. I couldn't ask for any better. ----- ### "I would not recommend" — 2.0/5 > **Annalisa** | *10 February 2021* | Veterinary | Recommendation rating: 0.0/10 > > **Pros**: The PMS itself is easy to use, or at least, after 15 years we find it easy. There are very few new features. The updates that really count are very rare. They only really do updates to fix bugs and minor problems. There is never anything excitingly new. They did say the system is build on an old platform and can't be updated any further and it shows. It is intuitive but I find other companies PMS are more flexible. There isn't a kennel system. The account part is very rigid and difficult. Finding missing payments or wrong entry take ages and experience. It does integrate with Idexx and NVS well, not so much with Dragonfly. It does not integrate with any accountancy systems, card machines or telephone systems. > > **Cons**: I have used Robovet for 15 years. I have seen it growing from the original \[SENSITIVE CONTENT HIDDEN\] to the two following corporates. The major difference has been the customer service decline. They do answer to the phone immediately or near enough but the quality of the answer is sometimes questionable. An example is taking 3 days to install a new computer in reception because nobody could it and paperwork to sign. They charge for absolutely anything and everything. Nothing is included in the monthly maintenance contract. Account for that in the future. No other company does that. I have shopped around now 5 other companies and they have come up the most expensive and the one offering the least amount of features. The system lags behind in many ways, unless you wish to dish out thousand of pounds extra per month. The system has improved over the years but not as much as it should have. Some features are so difficult none of my staff can use them, such as the repeat prescriptions. Absolutely impossible to use it and even customer service often can't explain it to you. Reporting system is vast that once again becomes confusing and again customer service can't help you. You can't use Rapport yourself, you have to ask them every time. Over the pandemic only 1 person in the whole of UK was assigned to it and every posting was taking 7 to 10 days to go live. Appalling. The \[SENSITIVE CONTENT HIDDEN\] wasn't interested in the complaint either. > > I am moving away from them. Too expensive for the quality. I wish to have a more flexible and modern system that integrates better and with a wider variety of systems and offers a more competitive price. It is fairly easy to use but it is overall an old system. It is very obvious Covetrus is trying to get as much money out of it before letting it go. ----- ### "Ease of use" — 4.0/5 > **Rachel** | *3 December 2019* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: The easy to use diary system and with Rapport the online booking facility. Its also great and easy to set up our practice pet health plans within schemes. Its easy to navigate through making it easy to use for the day to day use for booking and charging clients and the ability to release the client so that can pay allowing more time to write up clinical notes. That clients remain in the work with area until cleared which makes it easy to refer back to clients that you have already accessed and may need to go back to. > > **Cons**: The accounts page is probably the hardest page to deal with, allocating and de- allocating payments, removing credit notes which has caused some issues if they are not removed correctly. Understanding part payments, removing payments. It lost some of the good features that Premvet had. There isn't a report that gives you the ATV and the reports in the business barometer you can't print out or even copy and paste. > > Overall we find it very easy to use and it was easy to set up with assistance and adding to it, new services or drugs from the built in libraries is really easy. There are still features on it that we don't yet use as the system continually develops. Rapport as an additional add on it great for all reminders and to run campaigns. ----- ### "Robovet Review" — 4.0/5 > **Julie** | *15 February 2022* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: It's designed with a veterinary practice in mind and doesn't seem to be a tweaked version from another industry. The features are relevant to what we do. Any one who is familiar with Microsoft Word will find the software easy to use as it has similar layout and functionality. > > **Cons**: There are many features which I'm sure exist but that I have not found to use. A search function within the help section would be very useful. > > The software is easy to use and the support team are always on hand to help solve any problems which may arise. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/152986/robovet?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/152986/robovet) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data