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What Is Greetly?

Greetly is the world’s most customizable visitor management system serving industry leaders across the globe. Save time and dollars with out-of-the-box customizations that perfectly fit your brand and check-in workflows for the visiting customers, vendors, candidates, and other unique needs of your organization. Secure your workplace and be able to respond to audits in minutes with digital reception with driver’s license scanning, touchless, temperature checks, expiring visitor badges, and more.

Who Uses Greetly?

Greetly clients include global industry leaders (DHL, Garmin, Northwestern Mutual), hyper-growth brands (Adidas, Vita Coco, Venture X) and government agencies (US Air Force, City of San Mateo, CBC).

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Reviews of Greetly

Average score

Overall
4.9
Ease of Use
4.9
Customer Service
4.9
Features
4.8
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
90%
4
10%
Jim
Jim
President in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Easy to use, but very customizable

5.0 5 years ago

Comments: Greetly was easy to install and configure. I was please to see how many APIs it connects to, and that's one of the ways we have extended it: Zapier, IFTTT can add on all kinds of functions. The esignature for NDAs was one thing I hadn't thought of, but liked.

Pros:

Greetly has been really easy to use, but also allows us to customize every aspect how we want. Using Greetly as a visitor management system has given us a secure, private and cloud based check-in app and esignature solution. I like the licensing terms and pricing much better than the alternatives that I looked at, too.

Cons:

I didn't like the old interface as much, but they improved it nicely: They must have brought in some UI experts or something.

OfficeSpace Software Response

5 years ago

I know you are busy Jim and we appreciate your review of Greetly's digital reception solution.

Vanitha
Sr SQL developer in India
Commercial Real Estate, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Customizable check in workflows

4.0 3 weeks ago New

Comments: Overall its a great experience as it gives clear insights and makes decisions easier

Pros:

It makes the check in process easier and customizable

Cons:

The price is higher for small startup companies

Hugo
Director in UK
Transportation/Trucking/Railroad, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great product for a small business

4.0 5 years ago

Comments: Not disappointed at all by the product and it has helped us to move away from two part time receptionists which was no longer viable for our small business. It was psychologically difficult for the rest of the team to lose receptionists but the greetly product helped provide the system based safety net we needed to make this move.

Pros:

Easy to set up and plenty of support along the way. It is also very cost effective as some other systems we shortlisted were overly complicated for our needs.

Cons:

Perhaps could do with increased functionality as long as it doesn't compromise simplicity and a more modern interface, such as the look and feel of Xero for example.

OfficeSpace Software Response

5 years ago

Hugo, thank you for selecting Greetly and for leaving us this stellar review. We are proud to help Airpets operate more efficiently through easy-to-use and fast visitor registration software. Thanks again.

Lakshmi
Manager in India
Capital Markets, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Good Products + Easy to Access: Greetly

5.0 last month New

Pros:

Give the hybrid workplace teams. The best feature of Greetly that I can security check of my visitors without any headache.

Cons:

Need to buy premium to access available features. That not fair for small enterprises.

Chuck
Support Services Analyst in US
Higher Education, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

User-Friendly But With Room For Improvement

4.0 2 months ago New

Comments: I would my experience with Greetly has been pretty good. It really works good and I can customize it more as per my need. It makes check-in smooth and professional which is the main point of it.

Pros:

I love the multilingual feature of Greetly how perfectly it supports different language which helps me a lot. The automation also reduce the chance of mistakes and saves time. The user interface is very friendly which makes it easy to use.

Cons:

I dislike that it requires the additional hardware which adds up the extra cost also with no mobile app which is the big turn off for me.

Josh
Admin in UK
Alternative Medicine, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Amazing visitor management system

5.0 last month New

Pros:

Easy to use interface, very user friendly.

Cons:

Quite difficult to install but once installed works great.

Joleen
Recruiting Manager in US
Staffing & Recruiting, 5,001–10,000 Employees
Used the Software for: Free Trial
Reviewer Source

Nice to Meet You

5.0 last month New

Comments: Easy to use, quick to get results in Real-Time.

Pros:

The management system that greets visitors to your workplace.

Cons:

That i didn't find this sooner it would have came in handy a while back.

Akshay
Akshay
Marketing Manager in India
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Greetly is really useful to make the communication easier and has great customer support.

5.0 7 years ago

Pros:

I really like the functionality of this app as everything is customizable. My clients are happy because they can manage better their time.

Cons:

I am happy with this product over all. We use this software on regular basis and its very helpful to manage everything and save our time.

OfficeSpace Software Response

7 years ago

Akshay, thanks for taking the time to review Greetly. We strive for modern office reception and are excited we are meeting your firm's needs. Thank you again.

Jennifer Jackson
Jennifer Jackson
Medical Doctor in US
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

Greetly made our lives easier

5.0 7 years ago

Pros:

very simple tool to use yet technically powerfully even easier for visitors to use. My employees and guests all rave about it

Cons:

I don't have any bad founds or suggestions for this app, I'd like to be able to suggest feauture request in the future.

OfficeSpace Software Response

7 years ago

Thank you Jennifer for using Greetly and for taking the time to share this glowing review.

Peter
Peter
Resident Doctor in US
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

I could improve my relations with my clients

5.0 7 years ago

Pros:

As a doctor my time is critical, thanks to greetly I have control over my time. My patiens never been happier. I don't miss any appointments and my clients can schedule their sessions whenever they want.

OfficeSpace Software Response

7 years ago

Greetings Peter, We are glad you took the time to tell people about your success with Greetly's digital reception app. We look forward to continuing to serve you and your patients.

Yusuf
Owner in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Very Good Visitor Management App

5.0 6 days ago New

Comments: My overall experience with Greetly is honestly amazing, going paperless is a garentee win at all times and j get to have more control over vistor information.

Pros:

What I like most about Greetly, are the the options i get now going electronically versus on paper just to manage vistor information.

Cons:

What I like least about Greetly are the limited options it gives you to manage overall visitor information.

Verified Reviewer
Verified LinkedIn User
Research, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Better customization

5.0 3 days ago New

Comments: My overall experience is good as it offers a lot of convenience and efficiency

Pros:

The software has a user-friendly interface and customization facility where one can personalize the greeting messages, registration forms, etc

Cons:

It has limited support for complex visitor workflows and limited personal interaction

VASU
VASU in India
Computer Software, Self Employed
Used the Software for: 6-12 months
Reviewer Source

GREETLY OVERVIEW

5.0 3 days ago New

Comments: 1)Easy to use-Greetly interface is user friendly and intuitive , making it simple for visitors to check in and for administrators to manage 2)Customization options- offers a range of customizations option allowing buisnessess to tailor the check in experience to their specific needs 3)Integration with existing systems-seamlessly integrates with popular calendar systems such as google calendar and microsoft outlook

Pros:

Greetly is best software tool use it is attractive and easy to use i like this software most because greetly is recognized as a leading visitor manage enhancing security and improving visitor experience

Cons:

Focus on the user experience of Greetly products, highlighting intuitive design, ease of use, and overall satisfacation

Kenya
Director in US
2128, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

My experience with greetly

5.0 last week New

Comments: My overall experience with greetly is so good I retired my doorbell for good

Pros:

Greetly has expressed a good customer care and the bright future for technology as a tool that will help us in our adverts and promotions agency

Cons:

It needs to be available not just on iPads

Verified Reviewer
Verified LinkedIn User
E-Learning, Self Employed
Used the Software for: Free Trial
Reviewer Source

Productive software

5.0 4 days ago New

Comments: Great experience with Greetly. I recommend.

Pros:

Greetly is easy to set up, and makes work productive. I highly recommend it.

Cons:

Nothing bad discovered about Greetly. I recommend.

Aklesh
Manager in India
Computer & Network Security, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Reducing front-desk workload

4.0 2 weeks ago New

Comments: I have used this product and the self-service kiosk approach is intuitive and helps streamline visitor management while reducing front-desk workload. Features like integration with tools such as Slack and Microsoft Teams, multilingual support.

Pros:

The self-service kiosk approach is intuitive and helps streamline visitor management while reducing front-desk workload.

Cons:

One drawback of Greetly is that its hardware-dependent setup.

William
Production Technician in UK
Chemicals, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

A Smart Visitor Management System

4.0 last week New

Comments: Greetly is a cloud-based visitor management system designed to help businesses streamline check-ins, visitor tracking, and security. It’s a great tool for offices, co-working spaces, and secure facilities looking to modernise front-desk operations.

Pros:

Easy-to-use interface with a customisable check-in process.

Cons:

Occasional syncing issues with integrations.

Olivia
Tutor in Canada
E-Learning, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Seamless and Professional Visitor Management

5.0 4 days ago New

Comments: Greetly has significantly improved visitor tracking and check-in processes. It’s a reliable, user-friendly solution that enhances office security and provides a professional first impression for guests.

Pros:

Greetly offers a highly customizable and easy-to-use visitor management system. The self-check-in feature is intuitive, and the automatic notifications to hosts make front desk operations much more efficient.

Cons:

Some integrations require additional setup time, and the pricing can be a bit high for smaller businesses.

Samantha
Business Manager in US
Verified LinkedIn User
Law Enforcement, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Quick and easy way to increase efficiency at a busy reception station

5.0 6 years ago

Comments: We were seeking a way to triage our increasing foot traffic and reduce check in waiting times for people with scheduled appointments waiting behind people getting assistance completing complex forms. Receptionists had been doing their best to pause in the middle of explanations and to check in waiting people and contact the person they were meeting with then going back to the person they were working with. This created tension and frustration for people being helped, and the lack of focus resulted in errors in paperwork, hosts not being contacted and several other vexing issues.
As a busy government office we are always looking for ways to increase our efficiency and customer service - but adding additional staff was a non-starter and our first look into kiosk and check in systems was daunting, expensive and too much for us to handle. We knew it had to be easier and started looking into apps. After two failed pilots we finally found Greetly - a less expensive and more functional version of our previous app ventures. After some tooling around by a not totally tech savvy person and a small investment in several refurbished ipads and security enclosures we have kiosks up and running in both of our lobbies.
After just a week of use our clients and staff have all raved about the new functionality . On a daily basis two thirds of the former foot traffic is being handled by the Kiosk, allowing our staff to focus on and provide the best service possible to our clients.

Pros:

- Quick to set up and install - Easy End User interface - Flexible and easy to make changes - Staff access to maintain contact information and status - Low cost entry for large payoff

Cons:

Overall very functional and good level of flexibility to make it fit our unique needs but the following improvements to central administration and roles would be really helpful: - Would like ability to create buttons and waiver forms that I can push to multiple lobby locations, currently you must set up each location from scratch - Ability to view visitor logs for account and filter by location as desired, currently must go to a different page to see each locations log - Role for staff that allows them to view and manage user log without access to other set-up options - Ability for staff to put an auto text response to notifications that would be sent to the phone number entered by the client

OfficeSpace Software Response

6 years ago

Thank you Samantha. We know how important your work is serving the people of Marin County in Northern California and we are glad we facilitate you and your team's ability to get more done. Thank you for the positive review and we have taken your feedback to heart (and the product team).

Linda
Business Center Manager in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Simple Check In Solution plus more

4.0 4 years ago

Comments: Over all it works great for both purposes, visitor management and tracking our snack bar charges.

Pros:

Greetly is easy to program and use. We use it for both checking people into our shared workspace but also for tracking snack charges in our community kitchen.

Cons:

It would be great if it could automatically recognize someone and automatically populate their information versus them having to put it in every time they come. We have visitors who come weekly and each time they have to manually put in their info. even though it has a 'return visitor" button, it doesn't save them any time, they still need to manually add their name, phone #, email and other fields that we stipulate.

OfficeSpace Software Response

3 years ago

Thanks Linda for taking the time to leave a review. Please make sure to connect with your account manager or our success team to learn more about our repeat visitor feature which your review suggests will be helpful to you.

Ben
Project Manager in US
Construction, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Very valuable product that takes the place of a full time receptionist at our office

5.0 5 years ago

Comments: Great experience. Very easy to set up and start using immediately. Very intuitive. We use it at the front of our office for visitors to check in and alert the employee they are looking for. It calls the employees desk and sends them a text to alert them of the visitor so they can come greet them and open the door.

Pros:

It does exactly what we need it to do. Alerts the proper person when a visitor or delivery arrives. Costs considerably less than a full time receptionist.

Cons:

I wish that the number that it calls / texts from to alert employees of a visitor would show up as Greetly or Virtual Receptionist on caller ID. It calls from a Colorado number that can easily be mistaken for spam and not answered. That has been the only complaint from employees at my office.

OfficeSpace Software Response

5 years ago

Thank you Ben for carving out the time to review Greetly. And for your kind words. Good news! The ability to customize the phone number that Greetly voice and sms/text notifications come from will be available very soon. We are thankful for the opportunity to continue to serve you and Beco Construction.

Verified Reviewer
Verified LinkedIn User
Higher Education, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

HUGE Timesaver; We should have used this years ago!

5.0 6 years ago

Comments: We're saving money by streamlining visitors to our brick-and-mortar without needing to pay a person to do what this app so easily does on its own. Greetly is worth EVERY penny.

Pros:

Our favorite things about Greetly is that, quite simply, it saves us money. Furthermore, it produces less-friction for our clients/visitors and gives them a professional, easy reception. We absolutely love Greetly!

Cons:

We always have some people who don't know how to use it (or, perhaps more likely, don't want to use it). There are some people who come in that seem to absolutely NEED human-contact. In that regard, Greetly doesn't completely replace the role that a traditional receptionist fills.

OfficeSpace Software Response

6 years ago

Our mission is to save workers time so they can get more done and live more fulfilling lives. It is really rewarding to see we are achieving that goal for our clients. Thank you for carving out some time to share the value Greetly visitor management system has created for you and your organization.

Judy
Judy
Designer in Ireland
Graphic Design, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

The best visitor management system

5.0 8 years ago

Comments: We tried several digital visitor management systems before finally coming across Greetly here on Capterra. As soon as we launched the trial we realized this was the right product for us. Greetly allowed us to customize the app so it looked like we had designed it for ourselves.

Pros:

Lots of customization options. Fast. Maintains our visitor list online.

Cons:

Ummmm, can't think of any.

OfficeSpace Software Response

8 years ago

Thank you Judy for selecting Greetly for digital visitor management and for the positive review.

Katie
Katie
Office Evolution Business Centers Manager in US
Verified LinkedIn User
Executive Office, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Greetly has Made my Days Easier!!

5.0 6 years ago

Comments: I take comfort in knowing that if I step away from my desk, visitors have a resource to use until I return.

Pros:

I love that I can change the functionality of Greetly on my own. I change it frequently depending on what is going on in my office. It also looks very professional and is easy to use. I also manage 3 locations and I have the ability to remotely update each location with the click of a save button.

Cons:

No complaints here - Greetly have been great about tailoring the software to meet my needs.

OfficeSpace Software Response

6 years ago

It is such a plesaure working with you Katie and serving Office Evolution. Given how much you have contributed to our business, a review was not necessary, but we are so thankful you took the took to share your opinion with the world. Thanks again for everything.

Charlie
Charlie
Sales Manager in El Salvador
Verified LinkedIn User
, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Money well spent

5.0 7 years ago

Comments: I think the price is fair for what you get

Pros:

At the begging we had a mess in our office, after we found greetly on the web we desided to give it a try and it was worth it, he have improved our reception process in so many different ways

OfficeSpace Software Response

7 years ago

Charlie, Thanks for taking a moment to review Greetly. We are so glad to hear we are exceeding your reception software needs.