--- description: Learn more about eWay-CRM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eWay-CRM Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [eWay-CRM](/software/152769/eway-crm) # eWay-CRM Canonical: https://www.capterra.com.au/software/152769/eway-crm Page: 1 / 34\ Next: [Next page](https://www.capterra.com.au/software/152769/eway-crm?page=2) > Turn your Microsoft 365 into a fully-fledged CRM with eWay-CRM. Use your CRM in Outlook, Teams, SharePoint, and other 365 apps. > > Verdict: Rated **4.5/5** by 824 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses eWay-CRM? Small to mid-size businesses and services using Outlook and Microsoft 365—construction, consultants, insurers, manufacturers—teams needing integrated CRM for email tracking, quoting, and reporting. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 824 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: eWay System - **Location**: Kansas City, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, English, Slovak - **Available Countries**: Australia, Canada, Germany, Ireland, Slovakia, South Africa, United Kingdom, United States ## Features - Activity Dashboard - Activity Tracking - Advocate Management - Appointment Scheduling - Auto-Dialer - Batch Processing - Billing & Invoicing - Budget Management - Calendar/Reminder System - Campaign Management - Client Management - Client Tracking - Collaboration Tools - Contact Database - Contact Management - Contract/License Management - Customizable Reports - Data Import/Export - Document Management - Document Storage - Email Management - Email Tracking - Event Management - File Sharing - For Insurance Industry - Fundraising Management - Interaction Tracking - Lead Management - Lead Qualification - Marketing Automation - Membership Management - Mobile Access - Pipeline Management - Progress Tracking - Project Management - Project Planning/Scheduling - Quotes/Estimates - Reporting/Analytics - Reporting/Project Tracking - Resource Management - Sales Pipeline Management - Scheduling - Search/Filter - Social Media Integration - Status Tracking - Task Management - Third-Party Integrations - Time & Expense Tracking - Time Tracking - Workflow Management ... and 35 more features ## Integrations (21 total) - 3CX - Constant Contact - Copilot - Ecomail - GPS Commander - Leady - Mailchimp - Make - Microsoft 365 - Microsoft Copilot Studio - Microsoft Outlook - Microsoft Power Automate - Microsoft Power BI - Microsoft SharePoint - Microsoft Teams ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Success Software](https://www.capterra.com.au/directory/30961/customer-success/software) ## Related Categories - [Customer Success Software](https://www.capterra.com.au/directory/30961/customer-success/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) - [Contact Management Software](https://www.capterra.com.au/directory/30016/contact-management/software) - [Small Business CRM Software](https://www.capterra.com.au/directory/31583/small-business-crm/software) - [Sales Tracking Software](https://www.capterra.com.au/directory/32744/sales-tracking/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.com.au/software/152373/hubspot-crm) — 4.5/5 (4474 reviews) 2. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6985 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.au/software/204998/bigin-by-zoho-crm) — 4.7/5 (738 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18797 reviews) 5. [Dynamics 365](https://www.capterra.com.au/software/157279/dynamics-365) — 4.4/5 (5839 reviews) ## Reviews ### "CRM that suits our small business" — 5.0/5 > **Kateřina** | *6 January 2026* | Public Safety | Recommendation rating: 9.0/10 > > **Pros**: Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. > > **Cons**: I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. ----- ### ""Reliable and User-Friendly CRM"" — 5.0/5 > **Denis** | *11 June 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: I appreciated the seamless integration with Microsoft Outlook, which made it easy to manage emails, tasks, contacts, and sales opportunities in one place. The interface feels familiar, especially for teams already using Microsoft 365. Customizable fields and workflows allowed us to tailor the CRM to our business needs without heavy technical involvement. The mobile app is also a plus for managing information on the go. > > **Cons**: Sometimes the initial synchronization between Outlook and the CRM can be a bit slow, especially when dealing with large volumes of data. It's not a major issue, but it can be noticeable during setup or heavy use. > > Overall, my experience with eWay-CRM has been very positive. It streamlined our customer and project management processes by integrating directly into Outlook, which made adoption easy for the team. The system is intuitive, customizable, and well-suited for small to mid-sized businesses. Support has been responsive whenever we had questions, and the ongoing updates show that the product is actively maintained and improved. It’s a reliable tool that has helped us stay organized and efficient. ----- ### "Production technician" — 3.0/5 > **Jana** | *26 August 2025* | Military | Recommendation rating: 5.0/10 > > **Pros**: That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. > > **Cons**: When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. > > I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. ----- ### "Practical CRM for Everyday Work, But Ready for a Modern Refresh" — 4.0/5 > **Martin** | *25 March 2026* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: Deep integration with outlook, project stages and workflows, assigning tasks, tracking deadlines and responsibilities. Customizable fields and forms. Document management directly in CRM. > > **Cons**: Reporting isn´t very advanced by default. Dashboard are basic. I miss richer analytical tools. No native “power‑level” visualizations (like Power BI‑style dashboards). Customization requires technical skills or admin access. UI feels a bit outdated. Cannot be integrated into the new Outlook. > > eWay-CRM is a practical and user-friendly tool that integrates seamlessly into my daily workflow, but some aspects of it feel outdated or limiting—particularly when it comes to reporting, performance, and the modern user interface. ----- ### "EDISS - marking" — 4.0/5 > **Robert** | *17 October 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I like eway-crm mobile app. I have all clients' contacts immediately when I need them or if clients call me I see who it is. > > **Cons**: In the mobile version of eWay, there were missing some features that were in the PC version. It limited me in my work, I was in the field. > > I have experience with other CRM systems too and eWay is easier for modifying forms, adding new downlist and more intuitive for users' work. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.com.au/software/152769/eway-crm?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/152769/eway-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data