--- description: Learn more about eWay-CRM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eWay-CRM Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [eWay-CRM](/software/152769/eway-crm) # eWay-CRM Canonical: https://www.capterra.com.au/software/152769/eway-crm Page: 1 / 34\ Next: [Next page](https://www.capterra.com.au/software/152769/eway-crm?page=2) > Turn your Microsoft 365 into a fully-fledged CRM with eWay-CRM. Use your CRM in Outlook, Teams, SharePoint, and other 365 apps. > > Verdict: Rated **4.5/5** by 825 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses eWay-CRM? Small to mid-size businesses and services using Outlook and Microsoft 365—construction, consultants, insurers, manufacturers—teams needing integrated CRM for email tracking, quoting, and reporting. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 825 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: eWay System - **Location**: Kansas City, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, English, Slovak - **Available Countries**: Australia, Canada, Germany, Ireland, Slovakia, South Africa, United Kingdom, United States ## Features - Activity Dashboard - Advocate Management - Appointment Scheduling - Auto-Dialer - Billing & Invoicing - CAN-SPAM Compliance - CRM - Campaign Analytics - Campaign Management - Client Management - Client Tracking - Collaboration Tools - Contact Management - Customer Database - Customer Segmentation - Customizable Fields - Data Import/Export - Document Management - Email Management - Email Tracking - Engagement Tracking - Expense Tracking - File Sharing - For Insurance Industry - Fundraising Management - Lead Management - Membership Management - Mobile Optimization - Multi-Channel Communication - Performance Management - Pipeline Management - Progress Tracking - Project Management - Project Planning/Scheduling - Reporting/Analytics - Reporting/Project Tracking - Resource Management - Sales Forecasting - Sales Pipeline Management - Scheduling - Search/Filter - Shared Contacts - Status Tracking - Subscriber Management - Task Management - Template Management - Time & Expense Tracking - Time Tracking - WYSIWYG Editor - Workflow Management ... and 35 more features ## Integrations (21 total) - 3CX - Constant Contact - Copilot - Ecomail - GPS Commander - Leady - Mailchimp - Make - Microsoft 365 - Microsoft Copilot Studio - Microsoft Outlook - Microsoft Power Automate - Microsoft Power BI - Microsoft SharePoint - Microsoft Teams ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Success Software](https://www.capterra.com.au/directory/30961/customer-success/software) ## Related Categories - [Customer Success Software](https://www.capterra.com.au/directory/30961/customer-success/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) - [Contact Management Software](https://www.capterra.com.au/directory/30016/contact-management/software) - [Small Business CRM Software](https://www.capterra.com.au/directory/31583/small-business-crm/software) - [Sales Tracking Software](https://www.capterra.com.au/directory/32744/sales-tracking/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.com.au/software/152373/hubspot-crm) — 4.5/5 (4484 reviews) 2. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6996 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.au/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18808 reviews) 5. [Kylas Sales CRM](https://www.capterra.com.au/software/210630/kylas) — 4.8/5 (625 reviews) ## Reviews ### "CRM that suits our small business" — 5.0/5 > **Kateřina** | *6 January 2026* | Public Safety | Recommendation rating: 9.0/10 > > **Pros**: Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. > > **Cons**: I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. ----- ### ""Reliable and User-Friendly CRM"" — 5.0/5 > **Denis** | *11 June 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: I appreciated the seamless integration with Microsoft Outlook, which made it easy to manage emails, tasks, contacts, and sales opportunities in one place. The interface feels familiar, especially for teams already using Microsoft 365. Customizable fields and workflows allowed us to tailor the CRM to our business needs without heavy technical involvement. The mobile app is also a plus for managing information on the go. > > **Cons**: Sometimes the initial synchronization between Outlook and the CRM can be a bit slow, especially when dealing with large volumes of data. It's not a major issue, but it can be noticeable during setup or heavy use. > > Overall, my experience with eWay-CRM has been very positive. It streamlined our customer and project management processes by integrating directly into Outlook, which made adoption easy for the team. The system is intuitive, customizable, and well-suited for small to mid-sized businesses. Support has been responsive whenever we had questions, and the ongoing updates show that the product is actively maintained and improved. It’s a reliable tool that has helped us stay organized and efficient. ----- ### "Production technician" — 3.0/5 > **Jana** | *26 August 2025* | Military | Recommendation rating: 5.0/10 > > **Pros**: That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. > > **Cons**: When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. > > I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. ----- ### "Evaluation" — 4.0/5 > **Anna** | *28 January 2026* | Building Materials | Recommendation rating: 7.0/10 > > **Pros**: The customer can customize almost everthing to his needs. The best thing is the workflow regarding our projects. > > **Cons**: everything has to be paid for (every small change is very expensive - considering that we are not sure, if it will work for us). That is what is holding us back. ----- ### "Great experience and value" — 4.0/5 > **Anastasiya** | *16 June 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The fact that it is integrated in the Outlook and the latest updates which make it easier to add new contacts directly from the email, no need to manually add all the details. This is really helpful. The Hub is interesting too. To store all relevant information and documents in the Hub is a great idea. > > **Cons**: The export and import is slightly complicated as the data for "Company" and "Contact" is not 100% correlated. For example, only the Company section has Type option, and not the Contact. And when exporting all the contacts one has no idea if the contact is a client or a prospect or a supplier, etc. One have to go to the Company section and manually search for the company to get this info. I personally spent a lot of time trying to organize that data to use it for emailing campagn outside of eWay ( we use MailChimp). So, if this option could be simplified, it would have been just ideal. > > In general we like working with eWay. The software works well, the pricong is reasonable. So far so good. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.com.au/software/152769/eway-crm?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/152769/eway-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data