--- description: Learn more about eWay-CRM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: eWay-CRM Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/30961/customer-success/software) > [eWay-CRM](/software/152769/eway-crm) # eWay-CRM Canonical: https://www.capterra.com.au/software/152769/eway-crm Page: 1 / 34\ Next: [Next page](https://www.capterra.com.au/software/152769/eway-crm?page=2) > Turn your Microsoft 365 into a fully-fledged CRM with eWay-CRM. Use your CRM in Outlook, Teams, SharePoint, and other 365 apps. > > Verdict: Rated **4.5/5** by 822 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses eWay-CRM? Small to mid-size businesses and services using Outlook and Microsoft 365—construction, consultants, insurers, manufacturers—teams needing integrated CRM for email tracking, quoting, and reporting. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 822 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: eWay System - **Location**: Kansas City, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, English, Slovak - **Available Countries**: Australia, Canada, Germany, Ireland, Slovakia, South Africa, United Kingdom, United States ## Features - Activity Dashboard - Advocate Management - Appointment Scheduling - Auto-Dialer - Billing & Invoicing - CAN-SPAM Compliance - CRM - Call List Management - Campaign Analytics - Campaign Management - Client Management - Client Tracking - Collaboration Tools - Contact Management - Customer Database - Customer Segmentation - Customizable Fields - Data Import/Export - Document Management - Email Management - Email Tracking - Engagement Tracking - Expense Tracking - File Sharing - For Insurance Industry - Fundraising Management - Lead Management - Membership Management - Mobile Optimization - Multi-Channel Communication - Performance Management - Pipeline Management - Progress Tracking - Project Management - Project Planning/Scheduling - Reporting/Analytics - Reporting/Project Tracking - Resource Management - Sales Pipeline Management - Scheduling - Search/Filter - Shared Contacts - Status Tracking - Subscriber Management - Task Management - Template Management - Time & Expense Tracking - Time Tracking - WYSIWYG Editor - Workflow Management ... and 35 more features ## Integrations (21 total) - 3CX - Constant Contact - Copilot - Ecomail - GPS Commander - Leady - Mailchimp - Make - Microsoft 365 - Microsoft Copilot Studio - Microsoft Outlook - Microsoft Power Automate - Microsoft Power BI - Microsoft SharePoint - Microsoft Teams ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Success Software](https://www.capterra.com.au/directory/30961/customer-success/software) ## Related Categories - [Customer Success Software](https://www.capterra.com.au/directory/30961/customer-success/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) - [Contact Management Software](https://www.capterra.com.au/directory/30016/contact-management/software) - [Small Business CRM Software](https://www.capterra.com.au/directory/31583/small-business-crm/software) - [Sales Tracking Software](https://www.capterra.com.au/directory/32744/sales-tracking/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.com.au/software/152373/hubspot-crm) — 4.5/5 (4461 reviews) 2. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6975 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.com.au/software/204998/bigin-by-zoho-crm) — 4.7/5 (731 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18784 reviews) 5. [Dynamics 365](https://www.capterra.com.au/software/157279/dynamics-365) — 4.4/5 (5823 reviews) ## Reviews ### "CRM that suits our small business" — 5.0/5 > **Kateřina** | *6 January 2026* | Public Safety | Recommendation rating: 9.0/10 > > **Pros**: Clear workflow, convenient invoicing, pleasant communication with support when needed. The price-performance ratio is okay for me. Overall, we are very satisfied, we have been using eWay for several years. > > **Cons**: I liked the older look a little better, but it's nothing that bothers me. Customizing individual steps in the workflow is very detailed and therefore a bit more time-consuming, fortunately it doesn't need to be done very often. ----- ### "User experience with eWay" — 4.0/5 > **Daniel** | *27 January 2026* | Farming | Recommendation rating: 8.0/10 > > **Pros**: eWay-CRM Online is clear and well-structured and is fully integrated with the Pohoda accounting system. The mobile app is practical and easy to use. > > **Cons**: The need to constantly switch between the old eWay desktop version and the new eWay Online, as not all functions work due to the installation on our server required for the accounting system integration. > > Overall, the experience has been mostly positive. I believe that over time all features will be transferred to the new eWay Online user interface and everything will be perfect. ----- ### "Production technician" — 3.0/5 > **Jana** | *26 August 2025* | Military | Recommendation rating: 5.0/10 > > **Pros**: That emails are updated when I add them to the project. I´m also satisfied with the clarity of the information I enter into eWay. > > **Cons**: When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze. > > I don´t have much experience. I use eWay to upload information and documents for individual projects so that others can also have access to all these materials and information if necessary. ----- ### "Practical CRM for Everyday Work, But Ready for a Modern Refresh" — 4.0/5 > **Martin** | *25 March 2026* | Logistics & Supply Chain | Recommendation rating: 8.0/10 > > **Pros**: Deep integration with outlook, project stages and workflows, assigning tasks, tracking deadlines and responsibilities. Customizable fields and forms. Document management directly in CRM. > > **Cons**: Reporting isn´t very advanced by default. Dashboard are basic. I miss richer analytical tools. No native “power‑level” visualizations (like Power BI‑style dashboards). Customization requires technical skills or admin access. UI feels a bit outdated. Cannot be integrated into the new Outlook. > > eWay-CRM is a practical and user-friendly tool that integrates seamlessly into my daily workflow, but some aspects of it feel outdated or limiting—particularly when it comes to reporting, performance, and the modern user interface. ----- ### "Evaluation" — 4.0/5 > **Anna** | *28 January 2026* | Building Materials | Recommendation rating: 7.0/10 > > **Pros**: The customer can customize almost everthing to his needs. The best thing is the workflow regarding our projects. > > **Cons**: everything has to be paid for (every small change is very expensive - considering that we are not sure, if it will work for us). That is what is holding us back. ----- Page: 1 / 34\ Next: [Next page](https://www.capterra.com.au/software/152769/eway-crm?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/152769/eway-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data