15 years helping Australian businesses
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Epos Now
What Is Epos Now?
Epos Now helps more than 64,000 businesses across five continents optimise their operations and maximize profitability through efficient sales and management software.
Their technology helps with every corner of trade from inventory, product and customer management, to payroll and staff rotas, to business reporting and accounting. With cloud storage, business owners can view everything they need at any time and from anywhere. They can also implement changes to their system using the AppStore.
Who Uses Epos Now?
Epos Now's award-winning POS offers specialised hardware and software for all kinds of retail and hospitality businesses of any size, with an official satisfaction rating of 9/10 online.
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Reviews of Epos Now
Excellent POS system for various types of business, expecially hospitality ones
Pros:
- great 24/7 support team - elastic SAAS solution that can be customised for various business needs - cloud-based solution that can work on any device and any operating system
Cons:
- pricing seems fine initially but the sales team constantly keep pushing for paid support plan - this might be expensive - As this is a massive provider, you might sometimes wait a long time for your new features to be implemented
Epos Now Response
5 years ago
Hello Wojciech, Thank you for taking the time to leave us such a lovely review. I am so glad to hear that you have found our software to be so useful and that you have had the chance to speak to our excellent support team. We are consistently improving our software based on customer feedback so do keep an eye out for our regular software releases. If there is anymore feedback you would like to add we would love to hear from you at [email protected]. Kind Regards, Naiomi
Alternatives Considered:
Amazing
Comments: Great customer support, very easy to use brilliant for accountancy and amazing software
Pros:
To be honest is pretty much nothing I consult with this software it is absolutely amazing I love the statistics on it the graphs all the financial information that you can gain and the simplicity of it all the amount of information you can extract about your business is Colossal.
Cons:
Only downfall was the free tanning app. Not in-depth enough to move with the speed of our company growth. Tanning App was extremely basic. I approached them on many occasions to try and develop it further but it was not possible. There was no tanning applications that were able to integrate with it either. So I had to look for alternative software. Such a shame I really didn’t want to move from Epos now.
Alternatives Considered:
Very Furious with a member of there support
Comments: Overall, the software is great. Just protect your account because a support team can forget who has authority.
Pros:
Simple to navigate and easy to self teach.
Cons:
Customer service has been great up until recent. They have allowed someone other then my self that (which had authorization on the account) change information on the account without my approval. The effects have brought damage to my business.
Watch out for GOT YA's in their contract
Comments: While the software did what it was expected to do, the on going support is disappointing. Case in point, company closed in March 2023, we tried to cancel the account shortly after that. Cancelling the account is very difficult! We recently sold the hardware rather than binning it. Surprisingly, even through we had contacted tech support at EPOS NOW and cancelled, and advised that no further action was required, we had an email from the new owners that they had access to our accounts? Not sure that's very secure or legal???
Pros:
The EPOS NOW software generally worked as expected. Once we signed the contract, we generally found it difficult to contact tech support, but we worked through it and got there in the end.
Cons:
What really frustrated us was the sneaky way they got us to accept the Protect Now Care Plan that we didn't want or need. After a change in circumstance, we closed the company only to find that we apparently accepted some sort of care plan.... I do I.T., why would I need a care plan???? Anyway we are legally stuck paying their monthly Protect Now Care Plan for 3 years or pay it all off. So just be careful and read their contracts carefully. We will never do this again.
Alternatives Considered:
Hidden fees, broken promises
Comments: Horrible, difficult to use, customer services horrible, constant hidden charges on sales as well as use fees $$$$$
Pros:
They don't really stand out above anyone else, so nothing really
Cons:
Fees, hidden charges, difficult customer service
